friendly, enjoyable atmosphere.
Pros: quick fast pace, being able to eat and drink at work.
Cons: long periods of quiet on a slow day, time dragged.
log in to computer, to start answering calls as soon as lines were open.sold number plates took payments/ put customers with problems through to customer service, or to main dvla if needed.
learned to use phonectics.
the management team were brilliant, you could go to them with any problems, they were very supportive.
my co-workers were great as well, – more... we used to do crosswords/ puzzles together,when we were quiet
the hardest part was not being able to give a personal opinion on customers choice of number plate when asked "what do you think"?, without seeming dismissive.
the most enjoyable part was selling a number plate that had a great/ funny story behind it. – less