Color Consultant (Former Employee) – BC – 5 December 2017
I really enjoy the amount of training and investment they put into their cast members to advance their knowledge on products and trends. It truly helps with being able to educate the clients. Lots of opportunity to grow within the company. The only downfall is the salary for cast members.
Colour Consultant (Current Employee) – Toronto, ON – 27 April 2016
Sephora is a company that is widely known for encompassing the world's most luxury products from different brands and companies into one store. The work environment is a fast-paced, creative, and dynamic for people who are dedicated, innovative, and passionate about serving the needs of the clients. I have learned how to cope with the high volume of clients at the Toronto Eaton Center since it is the number one store in North America. I have learned multi-client servicing, organization, and time management working at this location. The co-workers I work with are all amazing and we follow all the values of "respect for all" at our location. The hardest part of the job however is to be 100% on your game when it gets really busy because of the high volume of clients that come into the store. However, it is also the most enjoyable because we are able to learn together, teach clients and show them whats new in store and share our knowledge. Overall, this is an amazing location to work and I would recommend it to anyone looking for a position at Sephora.
Colour & Cash Consultant (Former Employee) – Mississauga, ON – 13 April 2016
- assisting clients with product knowledge, makeup and skincare routines - providing mini makeovers, foundation matches, etc. - I learned how to multi client service, how to manage my time, excel in a fast paced environment - management was supportive, encouraged growth - co-workers were friendly, respectful, caring - often times the store felt understaffed, extremely busy - being able to work with amazing co-workers and clients
Beauty Studio Captain (Former Employee) – Mississauga, ON – 4 April 2016
Always busy, the day flies by. However, unless you're kissing the right butt, you'll never advance no matter how qualified. I worked there for three and a half years, full time hours, with no advancement. Not to mention you're paid basic minimum wage.
Skincare Consultant (Former Employee) – Toronto, ON – 29 March 2016
My overall experience with Sephora was pleasant and it is a work place I would encourage people of all diversities to apply to because the company really values their employees for their contribution to the success of the company!
Work/Life Balance, Gratis, Incentives, Training/Education, Employees, Company Values, Fair Breaks
some issues with manager, each individual store will be different
Cashier, makeup advisor (Former Employee) – Burlington, ON – 15 February 2016
working at sephora was a great experience. i gained a lot of knowledge on top of the knowledge i previously had about makeup and cosmetology. management was set up well along with the employees i worked with. everyone was friendly and welcoming. the only down side was the wage. i was travelling a distance from Hamilton to Burlington and only getting paid minim wage, which i was not pleased about. I was experienced and a certified makeup artist and was not getting paid accordingly. other than that, sephora is a great company to be a part of.
fun place to work if you don't need to focus much on your earnings
cosmetic consultant (Former Employee) – Canada – 1 February 2016
The people and culture typically are the best parts of the job. Its a fun place to work and it definitely will keep you busy. However for such a prestigious company the pay is practically unethical and sometimes feels like a scam. People who were hired years after me started to make more money than I did which makes 0 sense. And it's not uncommon for this to happen. It is a demanding job ill say that, as clients usually need a lot of time and attention when being assisted. It can be fun and usually the time will pass by well since you can be with one client for a fairly long time. With that said, since your job requires a lot of training and your work is fairly specialized you would think the pay wouldn't be minimum wage. Even for those who worked there for years. It's a good job for teens i'd say.
Gratis incentive, usually very fun and exciting
pay is outrageously low, moving up in the company is unattainable, do not let you travel from November 1st- January
Operations Consultant/ Sales Associate (Former Employee) – Toronto, ON – 28 January 2016
I have enjoyed working at Sephora, I've learned about different skin care techniques, how to achieve sale goals, and all the different types of make up products. The people working there are wonderful as well, bright positive energy! The most enjoyable part of the job was being able to make clients happy after recommending different products they would try out as well as testing products on ourselves too! Other than being on the floor and working at the cash register, I handled stock and items being shipped to the store weekly. Had to update inventory and managed where products belonged and if they were in or out of stock.
Gratis; Free makeup products and bonuses if sales goals are met
Cashier (Former Employee) – Calgary, AB – 20 January 2016
A typical day at work would be at the till ringing the customers through, answering the phones, helping people find products that they need. I learned a lot of excellent customer service tips that I will carry with me. There wasn't anything that I would say was hard, very easy simple job. The most enjoyable part was the team. The people I worked with were wonderful to work beside.
Seasonal Cashier/Customer Service (Former Employee) – Halifax, NS – 9 January 2016
it was a nice place to work, but not very organized in how they announce things and how they went about some things. co-workers were nice and fun people to work with, enjoyable thing about this job was to help people with what they wanted
management is ok but could use some work and more training for everyone
Stressful environment, but a great value based company
Product Consultant (Current Employee) – Toronto, ON – 11 November 2015
Fast paced and exciting environment. Very focused on being a team player and advancing the company together rather than individual sales goals. For the size of the company, as well as the size of the store (can have up to 210 employees at a time) they manage their cast well.
Value based system, often brands bring in coffee or lunch
Very stressful environment, emotionally draining work
Recovery Specialist (Current Employee) – Kitchener, ON – 22 October 2015
My typical work day involves organizing the stock, the backroom, keeping everything organized and easily accessed. The management is made up of a group of really motivating and inspiring individuals. The co-workers are really amazing at working together to get everything time in proficient manner.
Environment conducive to learning & expertise, leadership
Color Expert (Current Employee) – Edmonton, AB – 5 October 2015
Your day starts with a "touch base" in which the sales updates of the previous day will be reviewed with each shift change group. We set goals and keep track of client feedback and online reviews about the Sephora location. Management will often do the same job as other employee but mostly delegate. The main problem in management (for a few not all) stem from their lax attitude to their own version of following the rules. But they practice self-regulation since management is also regulated by other management members and the creative director (lead manager of store). Co-workers can often be clique-y but will not antagonize each other. The hardest part of the job is coming to work and keeping a positive attitude (especially in the face of rude/curt clientele) and realizing that if you work too hard, other member of the team will just let you do all the work. It is also pretty annoying when other cast members don't clean up after themselves and even more annoying when you bring it up and they act "hurt' but will continue to do it if you don't bring it up :I ..The most enjoyable part of the job is knowing how much you've grown in your job (you have so many new skills under your belt now) more so because of how educationally enrouraging the environment is. Stepping back and seeing your work is another awesome pro.
Great learning environment with opportunities to grow
Tasks are repetitive and clientele are often short, demanding & rude