Seasonal Employee (Former Employee) – Scarborough, ON – 1 March 2015
I loved working there. Great benefits and training. The management was professional and very friendly. The most enjoyable part of the job was interacting with customers and knowing you could make their day better with the assistance provided to them. They have an amazing company culture. Zero downsides.
General Laborer (Former Employee) – yorkdale – 19 January 2015
was fun to work there a lot of work but it was bad if you didn't like over night work which i did not mind at the time it was all about cleaning up the store at night and making sure the make up was removed off every inch of the store before morning.
Color Consultant (Volume 1, Flagship Store) (Current Employee) – Mississauga, ON – 19 November 2014
Great group of girls, and amazing team spirit! I work in all departments; however specialize in color and skin. Just like with all job, there are elements you love, and those you do not love so much; but the positive outweighs the negative. I just wish that I had more time to do things outside of work. It can be very tiring and time consuming.
Skin Consultant (Current Employee) – Toronto – 21 July 2014
I love my job at Sephora a lot of professional growth and opportunity. Do not forgot it is a retail job at the end of the day! I like my clients, the respect i get within my cast. The more work you put in will be recognized but utilized as well without pay adjustment. It is a great opportunity to put your foot in the door to lead to other jobs.
Tons of free products and if selected free trainings in hotels sometimes sent out of country
Sephora is a great place to work, my co-workers are respectful and friendly. it is a place where you meet people that grow to become a family and above all it is a place of high standards and great customer service to its client.
Cashier (Former Employee) – Edmonton, AB – 14 May 2014
The staff was really nice I got along with everybody. We had everyday goals and weekly goals as well. I learned a lot about the make up industry that I didn't know before also it pushed me to apply a make up school and i ended being certified and I'm very proud of that.
Cosmetician (Former Employee) – edmonton ab – 30 April 2014
Typical day was really busy ! LOTS of clients . Learned lots about different makeup products. Co- workers were friendly Hardest part of the job was working every weekend. Most enjoyable part of the job was being able to learn about all the cosmetic brands the store offered.
Positive environment, positive people and excellent client service
Operations Consultant (Current Employee) – Moncton, NB – 24 March 2014
Working at Sephora as an Operations Consultant, a regular day on the job would consist of stocking the store, receiving a shipment, inventory inquiries. Working both in the store and the back room, occasionally assisting clients find products to suit their needs. I've learned how to do brief make-up applications (still learning!) and many other things. This company will help any of their employees achieve a goal if they are looking to learn new things. My colleagues are positive and professional which makes for a friendly, comfortable environment. The hardest part of my job would be lifting heavy things and being on my feet all day. The most enjoyable part of my job is that every task and every client is always different, and my colleagues are great.
Recovery Consultant (Current Employee) – Toronto ON – 12 February 2014
Work in a small group and independently with minimal supervision on the Store Operations team. Work on maintaining the visual standards of the store, by doing nightly routines of deep cleaning, follow plan-o-grams for visual updates for the store front windows, displays as well as for different prestigious brands. Able to life and carry 20-40 lbs. Receive/process shipment, of cosmetics skincare and fragrances, by counting the stock received, scan in the shipment to AS400 and replenish merchandise to the appropriate brands in a timely manner.
Amazing and unique approach to customer service with fantastic corporate culture
Skincare Expert (Current Employee) – Toronto, ON – 18 January 2014
Sephora is dedicated to excelling, like no other, in customer service. In fact we call our customers "clients". A customer comes in and buys something. A client is someone you build a personal and ongoing relationship with - this is what we want @ Sephora.
Like no other cosmetics retailer, Sephora spends enormous amounts of time and money investing in education. We call ourselves "The Beauty Authority" and we back that up by ensuring that our staff have unexcelled product knowledge which is updated with constant training by our education staff as well as by all our brand representatives as well.
Sephora has a very clear and unparalleled corporate culture called "The Seven Values". They are the REASON I wanted to work for them. The values guide our every move, every aspect of how we relate to our clients and how we relate to each other. Passion for the Client, Teamwork, Innovation, Initiative, Respect for all ... are some examples. "Respect for ALL" is our over-riding value for every thing we do and who we are.
I am at the Canadian Headquarters store. We are expected to lead, innovate and pilot for the rest of the company. We are EXTREMELY busy, having doubled our sales figures in only 3 years. We have risen through the ranks, as a store, to the point where we now rank # 14 in the entire world for sales. We are very HIGH achievers.
Every day I meet with our clients and discuss their very individual needs and concerns. I listen acutely and ask carefully insightful questions so as to uncover real and hidden needs. Each client is educated as far as is appropriatemore... for their needs and given new insights and approaches. I try to make each client laugh at least once and demonstrate to them, by our not being on commission, that my recommendations are sincerely motivated and not just sales motivated. We do care about our clients.
Some of the biggest challenges are watching how the public can so often be shockingly disrespectful of us as people and disrespectful the property of the store, throwing garbage on the floor, stuffing dirty tissues in between product, lying about returns, stealing from us, insulting us at times and making unbelievable demands that cross the line of reason. We deal with this however, but returning ourselves to the Seven Values and remembering that most of our clients are wonderful people.
Sephora has taught me that the Seven Values are more than just useful on the job, as part of the company's culture, but that they are useful and desirable in everything that I do. It's non-commission culture has taught me how to show ultimate respect and genuine care for clients. These skills have stood me in good stead OUTSIDE of Sephora. I've sat on a Working Group for a massive real estate development project in my neighbhourhood, negotiating with Developers, City Planners and Councillors. It has been a controversial and often confrontational experience, and through my Sephora experience I've been able to calmly and respectfully negotiate with people I've often disagreed with in the extreme. And that has shown clear, remarkable results.
By having "Respect for ALL" I've learned how to sit at boardroom tables, in committees and respectfully discuss real and significant issues that have generated some quite outstanding results. My contribution to our Working Group was to be informed and to encourage members of the Working Group to show the utmost respect at every point in our negotiations, no matter how incendiary those can get. The main architect of the project once remarked that he has never seen such an informed and respectful Working Group. I take a measure of responsibility for that. "Respect for ALL" should be a life value for anyone.
People, our clients, are the best part of the job. I have many loyal clients, some whom I've known for years, that return for my services and Sephora has equipped me with everything I've needed to bring out the best in myself in order to serve them.less
As in the main body of my review. Client survey feedback, bonuses, feeling part of a highly accomplished team.
Extremely LOUD music that quite often makes conversation and consultation extraordinarily difficult.