Product Consultant (Former Employee), Newton, MA – September 2, 2014
Cons: everything else
I worked for Sephora for years. At first, I was young and hopeful to have a career with them. I loved shopping here and was an avid beauty blogger and makeup/skincare junkie. I was hired when I was in college and I ended up working for them full time.
Management is disgusting. Will talk about you behind your back and make up lies.. very clique-y. The – more... women I worked with, however, were mostly pretty cool. A lot of us wanted to start a union because of how little the pay was and how we basically had no access to benefits because we weren't management.
Another thing about Sephora, which I and many others find illegal, is that they will dismiss you if there is no work for you to do. Most people depend on their hours at work and their schedule, and being told to "volunteer to go home" AKA make you feel like a total jerk until you leave really hurts.. especially when they promise "full time" and give you 10 hours a week. the ONLY people who get full time are management. It's a disaster. They only look out for each other. It's a catty atmosphere. I made this particular Sephora a LOT of money in sales, I mean thousands a day, and I was rewarded with less hours and no respect. I am now a very happy person being OUT of there. If you only need a couple bucks, go for it. If you're 16 and want to work the register during Christmas and are okay with $10 an hour, rock on. The discounts are great. Just don't think it will ever get anywhere. – less
Product Consultant (Current Employee), Monaca, PA – August 28, 2014
to describe a typical work day at Sephora is fun. Being able to engage with different clients from a different cultures, and race and helping them with their skin care needs, as wells as teaching them how to apply their everyday makeup looks giving them tips and tricks on makeup applications. I have learned so much about skin care needs, makeup application, – more... what to use for different types of skin tones, as well as brushing up on my customer service skills, and communicating and listening to and with clients. I love all of my coworkers, each coworker brings a different personality to work, and our team is very strong, we work together to give our clients the best service. The hardest part of the job is leaving a custom unsatisfied, being that our product was out of stalk, not carrying the product they like or are looking for. The most enjoyable parts of the job is when a client tells you how much they appreciate your help, how much they loved their makeup, as well as the client coming back, that let's me know we have done our job, and have gained a loyal customer because of our hard work. – less
Beauty Consultant (Current Employee), Washington square mall in Tigard, Oregon – August 17, 2014
Pros: we get gratis (free make-up once every 3 months
Cons: no chance of wage increase and hours get cut often
Usually Sephora inside JCP is unpredictable with its clientele. Sometimes the sales from coupon drives promote more customer shopping for the cosmetics department, but usually we self promote by one beauty consultant walking the sales floor and offering free samples to drive in business. I LOVE to be able to color match and apply foundations on customers – more... so they can experience the make-up before purchasing it. – less
Specialist (Former Employee), McLean, VA – August 5, 2014
There are different worlds throughout Sephora. Based on the volume of the store, there are different managers and staff for the different worlds. The company is about teaching the clients about beauty and being able to recreate that look on their own vs. getting your make-up down and not knowing what to do when you get home.