Pros: as in the main body of my review. client survey feedback, bonuses, feeling part of a highly accomplished team.
Cons: extremely loud music that quite often makes conversation and consultation extraordinarily difficult.
Sephora is dedicated to excelling, like no other, in customer service. In fact we call our customers "clients". A customer comes in and buys something. A client is someone you build a personal and ongoing relationship with - this is what we want @ Sephora.
Like no other cosmetics retailer, Sephora spends enormous amounts of time and money investing in education. We call ourselves "The Beauty Authority" and we back that up by ensuring that our staff have unexcelled product knowledge which is updated with constant training by our education staff as well as by all our brand representatives as well.
Sephora has a very clear and unparalleled corporate culture called "The Seven Values". They are the REASON I wanted to work for them. The values guide our every move, every aspect of how we relate to our clients and how we relate to each other. Passion for the Client, Teamwork, Innovation, Initiative, Respect for all ... are some examples. "Respect for ALL" is our over-riding value for every thing we do and who we are.
I am at the Canadian Headquarters store. We are expected to lead, innovate and pilot for the rest of the company. We are EXTREMELY busy, having doubled our sales figures in only 3 years. We have risen through the ranks, as a store, to the point where we now rank # 14 in the entire world for sales. We are very HIGH achievers.
Every day I meet with our clients and discuss their very individual needs and concerns. I listen acutely and ask carefully insightful questions so as to uncover real and hidden needs. Each client is educated as far as is appropriate for their needs – more... and given new insights and approaches. I try to make each client laugh at least once and demonstrate to them, by our not being on commission, that my recommendations are sincerely motivated and not just sales motivated. We do care about our clients.
Some of the biggest challenges are watching how the public can so often be shockingly disrespectful of us as people and disrespectful the property of the store, throwing garbage on the floor, stuffing dirty tissues in between product, lying about returns, stealing from us, insulting us at times and making unbelievable demands that cross the line of reason. We deal with this however, but returning ourselves to the Seven Values and remembering that most of our clients are wonderful people.
Sephora has taught me that the Seven Values are more than just useful on the job, as part of the company's culture, but that they are useful and desirable in everything that I do. It's non-commission culture has taught me how to show ultimate respect and genuine care for clients. These skills have stood me in good stead OUTSIDE of Sephora. I've sat on a Working Group for a massive real estate development project in my neighbhourhood, negotiating with Developers, City Planners and Councillors. It has been a controversial and often confrontational experience, and through my Sephora experience I've been able to calmly and respectfully negotiate with people I've often disagreed with in the extreme. And that has shown clear, remarkable results.
By having "Respect for ALL" I've learned how to sit at boardroom tables, in committees and respectfully discuss real and significant issues that have generated some quite outstanding results. My contribution to our Working Group was to be informed and to encourage members of the Working Group to show the utmost respect at every point in our negotiations, no matter how incendiary those can get. The main architect of the project once remarked that he has never seen such an informed and respectful Working Group. I take a measure of responsibility for that. "Respect for ALL" should be a life value for anyone.
People, our clients, are the best part of the job. I have many loyal clients, some whom I've known for years, that return for my services and Sephora has equipped me with everything I've needed to bring out the best in myself in order to serve them. – less