Sephora Employee Reviews

Found 81 reviews matching the search
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Great if you're young.
Skin Care Consultant (Former Employee) –  Halifax, NS28 November 2016
sephora is a great job if you're young and don't have to pay your own bills and have the time it takes to move up. It does not pay enough to cover living and can be very stressful because of this.
The company is also very good at telling you what you want to hear regarding promotions and then making you work hard and demonstrate how badly you want something with no more pay and then no follow through from the company.
Favouritism is HUGE, people will get promotions who dont deserve them and vice versa.
The training from brands and being sent away for training was really nice and for sure the best part of working there.
It really is all about who you work with, my first management team was amazing and then the next was a disaster. Some store directors like to hire externally for promotions which usually causes good staff to leave.
The hours are long, there's no consistency in shifts and it is very difficult to have a life around it.
Finally, sometimes at Sephora you began to feel like a robot... You're coached on how to speak to clients,how to act.. Etc., The company wants you to be an individual but then makes you wear the same makeup, same lip colour and so on with visits and occasions. I don't know if this is a good thing or bad thing I just know the company started to feel very much not me.

I think if you love makeup and are young this could be either a great foot in the door or you could make a career out of it. I loved the company when I first started and have just unfortunately found that the company doesn't really align with who I am anymore!
Pros
Gratis
Cons
Low pay.
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Fun place to work, but the salary lacks.
Sales Associate (Current Employee) –  Montréal, QC25 November 2016
Although Sephora is a great environment to work, and place that offers a lot of room to grow, the management is stressful and the salary is not sufficient for the amount of work that they require you to do.
Pros
free products, great customer service knowledge
Cons
salary and management
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Backstage Pass
Seasonal Consultant (Former Employee) –  Toronto, ON21 October 2016
As an operations consultant I worked behind the scenes, making sure inventory was up to date, checking products, and pulling things out to go onstage, among many other things.

My co-workers were wonderful and caring, including the management and owners.

I learned how a big business operates as this Sephora is the busiest Sephora in all of North America.
Pros
Free lunches and wonderful people
Cons
Irate clients
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Energetic and Inspiring place to work
Skincare Consultant & Colour Artist & Cashier (Former Employee) –  Coquitlam, BC20 October 2016
Was able to grow as a person
Become much more outgoing and approachable
Sales skill definitely increased
Was inspiring being able to meet new people and help them along their skin care and make up journey- no matter how small or big
Was able to make lots of friends and now family
Pros
working doing somehing i love!
Cons
lack of detail in training.
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Love the environment
Sales Consultant (Former Employee) –  Calgary, AB29 September 2016
Not a lot career opportunities for employees. Very good training system from different brands.
Loving working in the fragrance filled environment, and helping ladies to be more beautiful and confident.
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Fun but stressful workplace
SALES ASSOCIATE AND CASHIER (Former Employee) –  St. John's, NL17 August 2016
A typical day at work is long fast pace environment with a lot of repetition even though it is asked for no repetition but being a cashier it can not be avoided.
I have learned that making the client happy makes a really big difference and clients are more willing to come back to have the same experience.
Management and co-workers where okay at times but sometimes co-workers made you feel less than them by making remarks at your makeup.
Hardest part of the job is standing up for long hours and repetition should be avoided but it can not.
The most enjoyable part of the job was trying new styles of makeup and pushing your self to work on your skills outside of the box.
Pros
Products given to employees for them to try them and have reviews for clients
Cons
Long exhausting hours and not to much respect
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Amazing coworkers, that's it.
Sales Associate/Cashier (Former Employee) –  Toronto, ON15 August 2016
Face paced environment where you can learn exemplary customer service skills and selling techniques, good place to start in the retail/cosmetic world. Some of the best coworkers and comradery you'll have the pleasure of working with. Benefits for full time, gratis occasionally received, monthly bonuses are possible.

Not on commission, still a large pressure to sell. Training is inconsistent.

Management team is big and there is little consistency between them. Favouritism means that some will advance, while most won't. Coaching moments are demoralizing.

Absolutely no work-life balance, nine hour days, clopens are regular, inconsistent shifts, availability often ignored. There is no compassion for calling in sick, having constant health issues, and generally any non work related things.

Any complaint or request for availability or actions for development can be ignored or used against you, very hostile environment.

Unless you are management, there is a wage cap on what you can earn. You will earn anywhere between $11-$15. You are disposable at the floor level, and they pay you accordingly,
Pros
Amazing coworkers
Cons
Poor management, no work life balance
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Productive and fun workplace
Cashier/ Customer Service/ Sales Associate (Current Employee) –  Burnaby, BC3 July 2016
Unorganized management when it comes to scheduling and have the zone chart planned out for the day. Would constantly forget to put workers on the schedule, caused a lot of confusion
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Not all it's hyped up to be...
Colour Consultant (Current Employee) –  Vancouver, BC17 June 2016
This is a great job if all you want is products to bulk up your kit or a decent discount and training on brands but as far as moving forward and a career this is not the type of place for that. There are some opportunities but it's limited and based on favouritism from management. Although it it's not commission based the wages are very low and not adjusted based on knowledge or experience. Management also lacks sympathy and flexibility when it comes to illnesses and injuries.
Pros
gratis, discount
Cons
everything else
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Provided a good foundation for my current job
Beauty Advisor (Former Employee) –  Ottawa, ON7 June 2016
Great first job in the makeup world, learned a lot about the basics of customer service, sales transactions and store operations.
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productive place to work
Sales Associate (Current Employee) –  Vancouver, BC24 May 2016
company values are lived day in and day out. great growth opportunites. amazing training classes.. open door policy is lived and true,, always high energy
Pros
free lunches
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Intense learning experience
Cashier (Former Employee) –  Toronto, ON17 May 2016
Working at sephora was intense. Long shifts and fast pace may not be everyone's cup of tea. But I did learn a lot through this experience.
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Really fun!
Skincare Consultant and Cashier (Current Employee) –  Calgary, AB15 May 2016
this is a really fun job, we often receive training on brands and products from brand representatives, receive gratis for learning about products, and get to make clients feel great about themselves. However this is still a retail job, and the pay is the biggest drawback to this job.
Pros
Gratis from brand trainings
Cons
Not great pay
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Exciting fast paced work environment
Seasonal-Temporary (Former Employee) –  Surrey, BC10 May 2016
It was a very fast paced environment in on of the busiest malls in the lower mainland during one of the busiest seasons of the year Christmas but overall i enjoyed working there. I learned so much more about the many make-up and beauty products sold and also how to apply them properly.
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Fun, busy, fast paced work environment
Colour & Cash Consultant (Former Employee) –  Mississauga, ON13 April 2016
- assisting clients with product knowledge, makeup and skincare routines
- providing mini makeovers, foundation matches, etc.
- I learned how to multi client service, how to manage my time, excel in a fast paced environment
- management was supportive, encouraged growth
- co-workers were friendly, respectful, caring
- often times the store felt understaffed, extremely busy
- being able to work with amazing co-workers and clients
Pros
free lunches, free product, extensive product knowledge trainings
Cons
long hours, inconsistent hours, difficult to book time off
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Fun workplace, awful pay
Beauty Studio Captain (Former Employee) –  Mississauga, ON4 April 2016
Always busy, the day flies by. However, unless you're kissing the right butt, you'll never advance no matter how qualified. I worked there for three and a half years, full time hours, with no advancement. Not to mention you're paid basic minimum wage.
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Overall Experience at Sephora
Skincare Consultant (Former Employee) –  Toronto, ON29 March 2016
My overall experience with Sephora was pleasant and it is a work place I would encourage people of all diversities to apply to because the company really values their employees for their contribution to the success of the company!
Pros
Work/Life Balance, Gratis, Incentives, Training/Education, Employees, Company Values, Fair Breaks
Cons
some issues with manager, each individual store will be different
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Stable/Productive workplace
Stock Coordinator, Merchandiser (Current Employee) –  Ottawa, ON22 March 2016
A typical day can consist of receiving products and simply merchandising them in the according areas.

Management and co-workers are friendly/welcoming and are always maintaining a positive experience.

Hardest/most tasking aspect of the job is the attention to detail in the late hours of the morning when fatigue starts to set in.

Most enjoyable part of the job is the reviewing the end result of a hard days work.
Pros
Consistent hours, Stable/safe workplace, friendly staff
Cons
Overnight, Unable to independently listen to music/podcast etc.
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What an awesome place to be
OPERATIONS CONSULTANT (Former Employee) –  Dartmouth, NS22 February 2016
It was a wonderful work experience. I worked with some wonderfully talented people,and under an amazing boss. I grew an astounding amount as a sales person, and as a employee over all.
Pros
Positive work enviroment
Cons
I only worked there a few months before I had to move
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good place to learn
Senior Makeup Artist (Former Employee) –  senior artist19 February 2016
they give great opportunity to advance as long as you work hard
great teaching strategies
great educators
management is horrible in most locations
Pros
learn lots in fragrance skin care and make up
Cons
too many
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Overall rating

4.0
Based on 1,332 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
3.6
Job Security/Advancement
3.5
Management
3.5
Culture
4.0