Database Support Specialist -Tiverton, Ontario
Alquemy - Tiverton, ON

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Our Client provides infrastructure support and monitoring for a number of clients. In this role the candidate would assume responsibility of Database Support Specialist for a client located in Tiverton, Ontario.

As part of the team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.


· Participate in MS Operations on call, as needed to supplement 24x7 Support

· Work extended hours as necessary to cover off system changes, urgent support and project related requirements

· Take ownership of all assigned tickets and drive to resolution; researching and escalating to vendor as necessary.

· Act as a Subject Matter expert for the disciplines outlined in job requirements

· Working through tickets with a sense of urgency to ensure issues are resolved in a timely manner.

· Keep up-to-date with new technologies in order to provide support as new products are released

· Perform health checks on database systems to help identify performance bottlenecks.

· Adhere to change management policy.

· Work to ensure that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning

· Proactively monitor all managed databases to ensure secure services with minimum downtime (Oracle).

· Intermediate AIX systems knowledge and certification

· Provide trend analysis to customers to enable them to make informed decisions regarding resource management.

· Troubleshooting and problem solving of database development.

· Improvement and maintenance of the databases to include rollout and upgrades.

· Implementation and release of database changes according to agreed timescales

· In depth Oracle Database Administration experience - on enterprise systems

· Practical experience in monitoring and tuning a database to provide a high availability service

· Strong self-sufficiency and initiative working on Database projects as directed by customer, service management team and/or Operations team.

· Practical experience in managing the internal and external database security


· BS/BA or College Diploma in related field

· 6+ years of experience in database development and support in Oracle/AIX environments.

· Oracle/AIX certifications

· ITIL v3 certified

· Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.

· Experience in Performance Tuning, Query Optimization, using Performance Monitor, Oracle Enterprise Manager and other related monitoring and troubleshooting tools.

· Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.

· Good analytical, team-working, communication, presentation and negotiating skills

· The ability to work to a high degree of accuracy

· The ability to work quickly, under pressure and to meet deadlines

· Excellent customer service and communication skills

· Strong ability to diffuse tense customer situations and project a positive, confident outlook

· High level of integrity and honesty