Thoroughly enjoyed teaching in a supportive environment
Part-time Faculty (Former Employee), Toronto, ON – July 20, 2015
I had to teach two hours every week. I spent the first hour lecturing based on my power point slides. The second hour was saved for mooting wherein the students were encouraged to take on sides and make legal arguments based on the lectures. They were given fictional moot facts. It was challenging for me to study for my Masters Degree at the same time to teach my students. But I enjoyed balancing them both as I developed my transferable skills and multi-tasking capabilities.
Student Service Desk Technologist (Current Employee), Toronto, ON – May 12, 2013
At Seneca College, I have gained valuable experience of logged internal and external customer problems following defined processes and procedures. Being an IT Service desk employee, I have completed a variety of tasks including imaging, troubleshooting, installations and maintenance of hardware and software for various desktop and laptop operations. This position has helped me to gain invaluable knowledge in computer systems support for Windows and Mac operating systems. We all work as a good team. I personally enjoy helping people from diverse cultures.
Student Helpdesk Technical Support Agent (Former Employee), Toronto, ON – May 9, 2012
Best Job so far in CANADA. • Providing support to Seneca Students at Seneca Student Helpdesk with their IT accounts. • Providing support to Seneca Employees at Employee Helpdesk with software and hardware. • Activating, monitoring and troubleshooting the Seneca Residence internet network connections and maintaining the LAN/WAN including VPN, Firewalls and Routers Support. • Reply to emails with issues – more... related to username, password, notifications, mass e-mails, and any information related to college. • Providing tours to new students and explaining them the services and policies of the Information Technology Acceptable use at Seneca College. • Assisting Technologist in workstation image deployment (Windows 7) and working with Lotus Notes, SMS, imaging tools such as Ghost and Active Directory. • Regularly performing hardware and software maintenance. • Responding quickly, receiving calls and giving solution to the problems over the phone. – less