We are currently seeking to hire in our B2B Customer Service Department. We are looking for a motivated professional to work from our office in Downtown Montreal. This is a full-time permanent position which schedule runs from Monday through Friday 9:00am-5:00pm. This position is a stepping stone to our Relationship Manager position. The ideal candidate will ensure proper setup of the accounts. They will provide the highest level of support through inbound/outbound calls and email. Improving the customers’ experience and maintaining their loyalty by providing outstanding service is our ultimate goal.
- Respond to customer’s inquiries about their merchant accounts
- Helping newly acquired customers with their integration experience
- Co-ordinate with industry partners to help resolve issues
- Provide excellent and ongoing Customer Service
- Ability to maintain excellent rapport with your customer base.
- Great problem solving skills
- Organizational skills, self-management, and reliability
- Excellent computer and technical skills
- College degree or equivalent
- Complete fluency in English
- Experience in merchant processing is an asset
What we offer:
- Group Insurances
- Full Time Day Schedule
- Room for Advancement
- Team Building Events
Contact Human Resources
514-227-6813 ext 232
Sekure Merchant Solutions has experienced great success and rapid growth since its beginning. Our excellent service and loyalty to our customers has made us a trusted name in the Payment Processing Industry.