Pros: Decent benefits, lots of PTO, largely autonomous
Cons: The client, the callers, certain co-workers, the stress
When I started, I was incredibly happy to be doing what I was doing. But as my tenure stretched on, the client and many of my co-workers began to make more demands on my time, many of which were very difficult to complete in a timely fashion.
I was also originally promised I would not need to tend to the phones very often, but after only six months, it became clear that I was supposed to be backup for the receptionist.
After two and a half years, I opted to switch to a different team in an office much closer to my home in the hopes of saving money on gas and tolls, as well as a great deal of time on the commute. What I found was a team environment even more stressful than the one I had left, with callers who were even more venomous than what I had been dealing with previously. I came very near to quitting without notice purely to preserve my sanity, bursting into tears as soon as I got home most days, when I heard my old job had opened back up in the office I had transferred from. So now I am back where I started a little over four years ago.
The workload has steadily increased to the point where often it is impossible for me to actually take a proper lunch break without falling behind and there are a few key individuals who have an air about them that suggests they would like nothing more than to destroy me and see me fired purely because they don't get the special treatment they think they deserve and end up getting reported on.
Perhaps it's just my personality that clashes with this job, but I don't think the level of pay is commensurate to the level of stress – more... I deal with on a daily basis. The benefits are alright, lots of PTO, but trying to schedule it around the other six people I have to coordinate with can be a bit of a nightmare, especially since the company took away our 5 roll-over days, meaning any unused PTO burns at the end of the year.
It is a daily grind, highly repetitive, easy to make mistakes though it's often easy to correct said mistakes, and lacks fulfillment in almost every regard. It's also very easy for co-workers, management, and even the client to blame me and the others who share my title for problems that are in fact not our doing. I come to work every day in a constant, highly subdued fear that I could be fired at any time for some technicality that wasn't even my fault to begin with. – less