Sedgwick Claims Management Services

Sedgwick Claims Management Services Employee Reviews

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Competitive, Teamwork
Temporary Claims Representative (Former Employee) –  Hunt Valley, MD20 September 2017
Sedgwick CMS was a great place to work. This company provided me with a temporary position while another colleague was out of the office on maternity leave. The management staff was very helpful and appreciative of my assistance. This company is forever growing and changing and allowed for me to grow in my professional career.
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bad place
Claim Assistant & Claims Examiner 1 (Former Employee) –  Irving, TX20 September 2017
the ceo came to visit our office and told us how competitive we are salray wise and how they value their employees. a week later i got an offer at another company and they made no effort to retain me even though one of the biggest clients specifically asked for me to remain on their team.
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Company cares more about numbers than taking care of Clients and claimants
Senior Claims AdjusterSenior claims adjuster (Former Employee) –  Tampa, FL19 September 2017
Sedgwick has a wonderful computer system, but places all of its emphasis on audit numbers as opposed to actually investigating and handling claims. Poor work life balance, give adjusters many more claims than what guidelines say is norm.
Pros
Good benefits and salary
Cons
Poor work culture
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Sedgwick
Senior Claims Examiner (Former Employee) –  Oakland, CA18 September 2017
I enjoyed the people and the culture at Sedgwick. They had a very good in-house training seminars and rewarded it's employees with spot bonuses and days off work. It was an account driven atmosphere where the adjusters met with the clients often. There was a very strong client building relationship.
Pros
Great in house training and culture
Cons
not a competitive salary
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Horrible work and life balance
Customer Service Representative (Current Employee) –  Memphis, TN17 September 2017
A lot of paid training, but the work load is not fair. It is fast paced, and very stressful. Limited paid time off, and the most enjoyable part of the day is leaving.
Pros
Good benefits
Cons
Horrible work life balance
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Ok place to start
Claims Examiner (Former Employee) –  Florida14 September 2017
It's a good place to start if you are new into the claims world. No room for growth and the pay is very low. No over time allowed. My supervisor was great!
Cons
Short hours, health benefits suck
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Over worked, low compensation, poor management
Disability Representative, SR, Comcast (Former Employee) –  Dubuque, IA14 September 2017
Over worked, low compensation, poor management. Room for advancement, but often positions are filled without being posted. Management generally knows little about the job performed by the colleagues they are supervising
Pros
Great pto
Cons
Low pay for work required
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You better be a robot
Scan prep (Former Employee) –  Lexington, KY14 September 2017
It really just wasn't a place for me. The hours are always crazy, they say you work to clear desk and then make you stay later doing others work, literally zero liniance on time and will point you and write you up for even 1 minute late clocking in or from breaks. You sit in a chair all day with the overlord right down your back. Get spoken too like a lazy child while the supervisors do nothing but complain. The only good thing about the job was I got to wear headphones, otherwise I'd have gone crazy listening to the gossip and complaining and putter patter of keyboards for an unknown amount of time till they said we could leave.
Pros
Headphones
Cons
The job
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Great place
Disability Representative (Former Employee) –  Dubuque, IA14 September 2017
Quick paced place to work. Coworkers were great to work with. Management was easy to approach. Good opportunities for career advancement. Great benefits.
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none
Customer Service Rep I (Former Employee) –  Memphis, TN14 September 2017
This was a great place to work at when I was first hired, It was laid back and people really enjoyed coming to work, then it became more intense and demanding and people started leaving or getting fired, you never knew what day would be the last and nothing was guaranteed
Pros
none
Cons
none
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No career advancement
Data Analyst (Current Employee) –  Hunt Valley, MD13 September 2017
I like to work from home, but I don't like that there is no career advancement opportunities. great company to work for. Many interesting people and new learning .
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It's requires that you multitask very quickly
Customer Service Representative (Former Employee) –  Memphis, TN13 September 2017
This job has a very high turn over rate. The position requires that you have the ability to multitask very quickly. It's very difficult to get your shift changed or schedule adjusted. The pay is not that great for a single parent with a family.
Pros
set schedule
Cons
low pay and inflexible schedule
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Be prepared to be given unrealistic work load
UR/TCM - RN (Former Employee) –  Memphis, TN13 September 2017
Unrealistic workload; Nonunderstanding and rude managers; Unequal staff treatment; Bad insurance; Salary position still micromanaged; Forget PTO time.
Pros
None
Cons
Everything, Management
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Well balanced work/personal life possible
Senior Manager Revenue (Current Employee) –  Memphis, TN12 September 2017
Great people here, lots of diversity, opportunity to use skills in creative vs dictated ways. Very colleague oriented. Great organization for people coming out of college and offers growth opportunities.
Pros
Hours, office environment, people
Cons
None to comment on
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Okay place to work if you don't want a work/life balance
Claims Examiner (Current Employee) –  Portland, OR12 September 2017
I do like this company, but with the client and employer requirements, it's difficult to have a work/life balance. They do have an excellent PTO option when first starting. Your work week is only 37.50 hours, however, it is typical to work 60+ hours with no compensation over the 37.50 hours because of the company and client requirements. The caseloads are high.

PTO is excellent, except you have to take any sick time from your PTO. Benefits are less than desirable, although you have several tears to choose from. In order to get paid your worth, you will have to leave the company to make more and then come back.

There is not much opportunity for advancement. You cannot transfer to a different team if within the same level you're moving from. There is no lateral transfers.

Depending on the team you work on, management can be great or not so great. Micromanagement is an issue.
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Fast-paced company with good training
Claims Examiner III (Former Employee) –  Chicago, IL10 September 2017
Sedgwick is a fast-paced company with a good training regimen. For a beginning or a seasoned examiner, it is a strong company to work for. The people are friendly and management is easy to approach.
Pros
Friendly staff, some great management
Cons
High claim count, some poor management
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Great company, wrong account
Disability Representative (Current Employee) –  Plano, TX9 September 2017
The company is a great company that does everything possible to please the client, which is also a problem. Sometimes clients need to be told no, especially when it is destroying the morale of your employees. A company can only give so much until it becomes ridiculous.
Pros
Good company
Cons
Money not enough for workload
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Stressful, fast paced
Disability Claims Examiner (Former Employee) –  West Hills, CA8 September 2017
The job of a Disability Examiner is very fast paced. Sedgwick has thousands of clients. The examiner gets audited every month and the examiner has to score 90 or above each audit. This became very stressful as the caseload increased. Time isn't always on your side due to staffing problems and it was very hard to get help from other departments. Sedgwick keeps growing adding more and more new and different types of companies.
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Lots of vacation
Short Term Disability Representative (Former Employee) –  Dubuque, IA7 September 2017
Sedgwick is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and expertise of nearly 15,000 colleagues in some 275 offices located in the U.S., Canada, the U.K and Ireland.
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Love working for Sedgwick.
Service Center Agent (Former Employee) –  Milwaukee, WI7 September 2017
Great place to work and management was great. This company really respects it's employees. Would definitely work for them again and recommend them to others.
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Overall rating

3.3
Based on 679 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.5
Job Security/Advancement
3.0
Management
2.9
Culture
3.1