Sedgwick Claims Management Services

Sedgwick Claims Management Services Employee Reviews

Showing all 523 reviews
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Learned a lot but horrible work/life balance, opportunities for advancement and questionable ethics
Claim Examiner III (Former Employee) –  Charlotte, NC21 February 2017
Caseloads were too high and lack of support from management with an obvious goal of gaining business but not having the employees to properly address the claims loads and the level of customer service required. Questionable ethics - very uncomfortable in information relayed to clients in gaining new business. If you are good at what you do you are pigeonholed.
Pros
Learn a lot, variety of clients/claims
Cons
Horrible workloads and work/life balance, lack of support from management, average compensation
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Can Not Have A Family
Service Center Representative (Former Employee) –  Hilliard, OH20 February 2017
This is not the job for you if you have kids or a outside life period. They do not accept doctors excuse or give you enough time for scheduled appointments. Everything is micro managed by Workforce Management and its super annoying because they just don't care. The only hours they hire for is 11 am- 8pm starting out and can't change that for 3-4 months. Also you can schedule pto 3 weeks before hand and they still won't approve it or deny it the day after with no reason.
Pros
Good money
Cons
Terrible time
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No work life balance, No opportunity to advance
Disability Benefit Specialist (Former Employee) –  Pasadena, CA17 February 2017
No work life balance, No opportunity to advance, Poor management, Poor raise, Overworked with less pay, Overload with work, No appreciation, Management has no idea of what is going on.
Pros
Nothing
Cons
A lot
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For the particular client working for management is an issue
Litgation Consultant (Current Employee) –  Independence, oho17 February 2017
There is a lack of proper training and no clear set of expectations and a lack of consistent communication - this is a TPA who allows the client to control our actions - this is the only place where negatives actually roll uphill. There are a number of positives but the cons are currently outweighing the pros.
Pros
able to maintain a good work/life balance
Cons
no consistency/salary
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fast paced, always evolving workplace.
Customer Service Represtative (Former Employee) –  Platteville, WI15 February 2017
CSR just take incoming calls advising on a status of claims or filing new claims for short-term disability and workers compensation. Sedgewick gives a generous package for time off. All calls are monitored and scored which will have to maintain high standards to keep employment. Training provided is very good to get you started. continued training is done by video's or research when you have available time between calls.
Pros
lots of vacation time
Cons
nepotism, low compassion for their own employee's
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My Opinion
Disability Case Manager (Former Employee) –  Chicago, IL15 February 2017
Great place to work . Wonderful management . I enjoyed working there and I wish them continued success. I hope to return one day .
.
Pros
Great People
Cons
no complaints
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TPA Dedicated Claim Office
Senior Claims Representative (Current Employee) –  Whippany, NJ13 February 2017
Sedgwick is a TPA, I worked in a dedicated office for the Walmart account. Walmart did not renew and our office was closed. I worked in the settlement unit. Our job was to settle as many cases that we can on full Section 32 agreements. Typical day included:
1. Going thru Morning e-mails and returning calls
2. Process outstanding awards. Do EDI filing.
3. Go thru diary, Renewing repetitive payments and priorities first
4. Work on new mail. Approve bills if appropriate
5.Order MSA when appropriate
6. Review new MSA received, is it in order? If not what is the cost drivers and work to try to reduce them. if posssible. If MSA is in order compute settlement value and request authorization,
7. Complete ant non urgent diary for that day.
Pros
Making an impact to Client's bottom line
Cons
Working at a dedicated TPA office, if Client leaves job over.
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Unethical
Claims Assistant (Current Employee) –  Independence, OH13 February 2017
No room for growth or opportunity in this company. It's who you know, not what you know. Unprofessional behavior, leads and managers are incapable of separating business from personal. Anything discussed in confidence with a lead or manager becomes public knowledge. Unfair treatment of temporary employees, hard working employees are not valued. Overall, not a very good place to work
Pros
None
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Great Office Job
Family Medical Leave Specialist (Former Employee) –  Dubuque, IA12 February 2017
Work is plentiful, but self-paced. Friendly office environment. There are two offices in Dubuque, one on each side. Busy season is typically at the end of the year when the claims are opening for the next calendar year.
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Sedgwick CMS
Leave of Absence Coordinator (Current Employee) –  Orlando, FL10 February 2017
The work load is fair and the location is convienent. Work life balance is a plus, you have good and you have okay management. I desire to grow, but it can be difficult if the client is needy.
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Horrible company to work fo
Leave of Absence Coordinator (Current Employee) –  Southfield, MI8 February 2017
Horrible company to work for, no work life balance, management doesnt understand workload. Company is corrupt and youre constantly behind on your work.
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Benefits from Working from Home
Service Center Team Lead (Current Employee) –  Work from home1 February 2017
My typical day at work consists of mentoring and teaching customer service to hundreds of our clients. I have been with the company for approximately 15years and I have seen many changes as well as growth. I have learned change is not always welcomed but it is good. The hardest part of the job is retention. Many people don't take working from home serious but Sedgwick treats it the same as working in a brick and mortar environment. The most enjoyable part of the job is interacting with different people on different levels of the position.
Pros
Working from home
Cons
Accessibility
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Company Core values
Claims Adjuster (Current Employee) –  Chicago, IL29 January 2017
The Company has core values and is not what it used to be. Management back in early 2000's it was a great company to work for. Not anymore. Now they only look at number and pay less for a position.
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It's a job
Distributed Contact Center Service Associate (Current Employee) –  Work From Home25 January 2017
Like any other employer, they are paying you for your time and if it was enjoyable, they wouldn't need to pay you. The benefits are great and working from home is a bonus,
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Excellent Colleagues to work with
Colleague/Client Support Specialist (Former Employee) –  Melville, NY25 January 2017
Wonderful learning opportunity. Provided support to staff and clients.
Identify research, resolve and respond to issues or questions received from internal and external customers. Escalate calls to the appropriate departments.
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Intense environment with tight deadlines
Claims Representative (Former Employee) –  Walnut Creek, CA23 January 2017
Work at this company can be stressful with unrealistic production goals. The work is entirely sedentary, staring into monitors or on the phone all day.
Pros
Flexibility in daily schedule. Benefits.
Cons
If you dare leave for an extended amount of time your workload will be overwhelming when you return.
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Great Work Place
Claims Adjuster (Former Employee) –  Seven Hills, OH23 January 2017
Great work environment, very team and goal oriented. Friendly employees and staff. There are many different apartments within this company. If you put in a good amount of time and they lose the client you are working for they will help with accommodating you into a different part of the company.
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Claim supervisor
Assistant Claim Manager/Claim Supervisor (Former Employee) –  Long Beach, CA19 January 2017
Upper management focus solely on the numbers but fails to see what is behind the numbers. They do not recognize the challenges the claim examiner have or are just unwilling to resolve the issues. They would rather same profit than hire one additional person to assist in workload management and over promise customers at the expense of the claim examiners for profit.

I would not recommend Sedgwick for employment.
Pros
A job
Cons
Management and wirkload
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Provides exceptional vacation time
Disabiltiy Representative (Current Employee) –  Riverside, CA17 January 2017
Great work place, great vacation allowance. Great place to work at.
A lot of training provided, a lot of work. Caseloads are very high.
Pros
Vacation
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Expect a lot of work, little rewards
Claims Associate (Current Employee) –  Eden Prairie, MN12 January 2017
Little rewards for hard work, company does not value its employees. The harder you work, the more work they will pile on and expect your to perform. Not a great work/life balance.
Pros
Great Number of Paid Time Off
Cons
No career advancement
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Overall rating

3.3
Based on 523 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.5
Job Security/Advancement
3.0
Management
2.9
Culture
3.1