Service Center Representative (Former Employee) – Orlando, FL – 20 July 2017
A typical work day will consist of you being over loaded with cases to manage. You learn the industry as far as local, state, and federal law. The work place culture is a front, you will not be able to move up unless you suck up to management.
Customer Service Representative (Current Employee) – Orlando, FL – 19 July 2017
This job will definitely get super stressful at times but there are so many team leads that are willing to help you with understand proper procedures and they put a lot into their training, which resulted in a better experience when I was on my own.
Overall good company with ability for upward movement
Product Owner (Current Employee) – Chicago, IL – 11 July 2017
Sedgwick is overall a good company with great health benefits and an exceptional amount of PTO. If you are a motivated person you can quickly climb the corporate ladder. However, the reward for good work, is more work.
Customer Service Representative (Current Employee) – Orlando, FL – 6 July 2017
Depending on your job duties things may vary however as customer service you would find Sedgwick is better than other call centers. The company offers good benefits including PTO which is made available early. As far as work load calls are consistent to frequent & with patience it's usually bearable. If you're looking for a decent full time job Sedgwick may be a good start.
Claims Examiner (Former Employee) – Blue Ash, OH – 2 July 2017
Sedgwick investigated and made determination on payments for general liability claims for The Kroger Company and their family of stores.
Honestly, other than the pay and casual dress code, it's hard to find anything positive to say about this company. The don't train you, expect you to pass a state certification test without any help, and drop tons of cases on your desk for you to work. The average worker there was backlogged several hundred cases. There was just no way for a staff consisting of four to six people per team to pull that off.
Disability Claims Examiner (Current Employee) – Coralville, IA – 24 June 2017
Pressure all day long to perform at unreasonable measures and underpaid. They expect you to do other people work when you complete your own even if those people take more breaks for smoking, leave early bc of their kids, etc meanwhile the rest of us pick up the slack.
generous time off (you will need it for all the stress when you do work)
AP is a department that is being micro-managed. It effects the employees morale when you have someone that constantly asking what you are doing all day long. It's almost like they time your bathroom time. It is difficult to focus if you are under a microscope. No opportunity for advancement. The only advancement that you will get is out of the door.
You will have a job with no weekend work.
Too many inconsitstencies & too much micro-management!
Ensuring claimants have been reti\urned to their normal state.
Senior Claims Adjuster (Current Employee) – Plano, TX – 23 June 2017
Managing calls, new claims, settling claims, claim reviews etc. I've learned various things associated with claims during my 18 yrs. in claims. The hardest part of the claim is not being able to close a file. The most enjoyable is being able to close a file when a claimant has been fully restored back to their normal selves..
You'll never miss a paycheck, but they work the heck out of you.
Claims Examiner/ Assistant Team Lead (Former Employee) – Chicago, IL – 17 June 2017
While you will definitely gain experience in the industry, the expectations and best practices are set to a level at which you are unable to achieve them because of the quantity of work and not enough support to accomplish the tasks.
Claims Associate/Adjuster (Current Employee) – Burbank, CA – 15 June 2017
A typical day at work is the getting up in the morning and going to a place that one knows he is going to make a difference. I know I make that difference. First of all all I have a wonderful working relationship with my supervisor, so that is always a plus. I have acquired skills not only on the job, but through workers compensation training both online and in class room environment. The culture is open to all people, from different walks of life and that is great, because we live in America and that is what it stands for. The hardest part of my job is wishing I had more time, but in real time, that is impossible as we do have personal lives. The best part I like about my job is the work/life balance as I have little children and a wife that depend on me, in addition I like that Sedgwick has given me the opportunity to continue personal growth without having to come out of pocket and that is a huge blessing. I am grateful.