Sedgwick Claims Management Services

Sedgwick Claims Management Services Employee Reviews

Showing all 487 reviews
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Overall secure company.
Service Center Representative I (Former Employee) –  Calabasas, CA1 December 2016
The company has too much work for the disability Specialist. Service center is only worried about number of calls and not the quality.
Supervisors and managers are selected by popularity or how long they worked there and not based on there ability to supervisory ability or knowledge.
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Great Place to work
Service Center Associate (Current Employee) –  Irving, TX29 November 2016
I work hard everyday just want to better my skill from what I learned here at Sedgwick. I handle multiple claim between pregnancy to personal to any type of Medical.
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Awesome place to work
Client Services Director (Current Employee) –  Atlanta, GA18 November 2016
Great place to work with a ton of opportunity to grow. The people I work with are very knowledgeable and take great pride in their profession. Sedgwick encourages you to grow as an individual.
Pros
Clients
Cons
Nothing
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Claims Examiner
Specialty Claims Examiner I (Former Employee) –  Dublin, OH17 November 2016
Good place to work for but working in cubicles Monday through Friday can get old. Good management and staff. Job was never finished so if you like to feel accomplished this job is not going to give you that feeling.
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Good place to work but very busy.
Senior Claims Examiner (Current Employee) –  Oakland, CA15 November 2016
This is a good place to work but the work/life balance is difficult. There is a lot of work but the work is rewarding. Coworkers and supervisors are friendly and supportive.
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Workplace Bullying Rampant
Nurse (Former Employee) –  NC8 November 2016
I found it interesting that the very people/company that is a third party workman's Comp provider treats it's own employees like dirt and this is across the board--they have a high turnover and will pay a less seasoned employee more money just to obtain a warm body then chase out the prior warm body---they are a mess and should be dissolved---yep that is how bad they are....
Pros
cannot think of any
Cons
everything
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Company Foundation
Leave of Absence Coordinator/Disability Cross (Current Employee) –  Orlando, FL4 November 2016
This company is not well managed, the policy is not black and white. There are gray areas in everything. The leaders are not well equipped to lead. The leaders lack people skills, communications skills, some are racist and they show favoritism to certain employees. The attendance policy is unclear and depends on who you are instead of it being a universal policy. Changes are made to the case process and rather you understand it or not you required to sign off. You are penalized for not participating in the butt kissing of your team lead. You restricted from doing overtime depending who you are and if they like you. Any real issues or concerns are not addressed they are masked. Most importantly they pick on people they do not like until they find a way to terminate you. Easy job task but terrible company to work for. They are also under paying their employees.
Pros
Casual atmosphere
Cons
Poor management and bias staff
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Taking the brunt of working with a failing company
Managed Care Representative (Former Employee) –  Memphis, TN3 November 2016
First off, you have to be completely comfortable with the concept of returning hurt and ill workers to their jobs before they have completely healed. That's how Sedgwick makes all of their money. Sounds simple, but if you think about what you REALLY do for a living, it can keep you up at night. Next, management only cares about the bottom line--not you, your co-workers, their customers or clients. You will always desperately need resources and management will constantly promise you them--you'll never get them. You'll get paid VERY well, but will work more and more hours than you expect because they're constantly short-staffed. You'll get tons of PTO, but will seldom be approved to take any of it and the company will just take it back from you at the end of the year.
Pros
Great pay, PTO; average benefits
Cons
No work/life balance, mgmt not supportive, people are treated like numbers, not people
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Basic office setting with a diverse group of employees
Claims Assistant (Current Employee) –  Chicago, IL2 November 2016
Very basic work day with standardize tasks
Repetitive style work
Learned basic corporate office work functions
Great Management
Friendly Co-workers
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Too stressfull
Customer Service Representative (Former Employee) –  Coralville, IA1 November 2016
Management would do silly things like watch employees through a mirror above their desk. Management did not seem fair every floor supervisor was female. I watched many female coworkers advance with in one month after being out of training. Callers were not educated about their own FLMA and would be lied to all or given conflicting info about what was needed. Faxes were lost all the time making customers call back multi times. Making call volume seem higher than what was really needed.
Pros
Nice paycheck, Nice insurance package
Cons
You are a dollar sign not a employee pretty much heard that from higher up.
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Very stressful and set up for failure
Claims Representative II (Current Employee) –  Charleston, WV1 November 2016
This company gives no training. They get you licenses in multiple states but no training in any of them. They just throw you out there and GOOD LUCK! Supervisors have no ideas about the jurisdictions either. If we want any type of help we have to ask attorneys to come in and give us a 2-4 hr overview of the entire jurisdiction.. that is the only training we get. The rest of the time we self train. The case loads are ridiculous. You cannot keep up with the amount of work they give you. The turnover is ridiculous. The only good thing is the pay is decent, not great, but decent. The PTO is generous and they are pretty good about being off.. although you take one day off and you come back to 150 emails, 50 phone calls, etc. You cannot enjoy the time off that you are given.. EVER.
Pros
PTO
Cons
no training, work load, no guidance
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Company helps people grow
Team Lead (Current Employee) –  Seattle, WA28 October 2016
I have been successful at this company. Its not an easy job, can be stressful so its important to get correct training. Must be organized and willing to learn.
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Work at Home
Claims Intake Specialist (Former Employee) –  Memphis, TN26 October 2016
37.5 hour work week
Great customer service experience
Work from Home
Great Benefits
Answering inbound calls
Third Party Claims Administrator
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good vacation time off
Leave of Absence Rep/ Service Center Rep Trainer (Current Employee) –  Irving, TX24 October 2016
Work from home is not an option in some departments. Pay increase is minimal. Inconsistency, Seniority does not count. I enjoy helping the clients and training new hires.
Pros
3 weeks vacation
Cons
Favoritism
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Bad company Culture
Senior Disability Representative (Former Employee) –  West Hills, CA18 October 2016
The culture within the company has changed. There is not life/work balance and bad management. Co-workers are nice but do not enjoy working there. Over worked for not enough pay.
Pros
PTO time
Cons
Bad management
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Do more with less
Senior Disability Representative (Current Employee) –  Chicago, IL15 October 2016
A typical work day as a claim manager is between 11-15 hours. A lot is expected of the examiners. The accounts are very understaffed and the employees are very stressed. The company is behind on technology and there are many issues with software and servers going down on a monthly basis. The company does allow great vacation benefits, however employee's comeback to more work than they had before they went on their time off work. The company stresses work life balance, but this is not a reality due to the workload that is assigned to each examiner
Pros
great vacation benefits
Cons
understaffed, bad benefits, bad technology
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Sedgwick
Billing Specialist (Former Employee) –  Columbus, OH13 October 2016
This is a good company to work for. Management changes a lot. must be skilled and knowledgeable about claims. People are friendly, sometimes its very hard to move up,
Pros
People
Cons
Hours
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A wonderful place to work.
Customer Service Rep (Former Employee) –  Hilliard, OH 4302629 September 2016
This company means a lot to me. Everyone here is so very nice. You have your own desk. Your own area and can personalize your space. It's much like being home when you can't be.
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Productive Place
IT Systems Analyst Specialist (Current Employee) –  Memphis, TN29 September 2016
Interesting place to work especially if you're looking for a management, architect, or project management career. The company executives are not very diverse.
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Great Team Environment
Program/Project Manager (Former Employee) –  Seven Hills, OH29 September 2016
Overall great working atmosphere. Would have liked to have attended companywide informative meetings so I could have been aware of changes.
Pros
Corporate casual attire
Cons
Does not have a full service cafeteria
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Overall rating

3.3
Based on 487 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.5
Job Security/Advancement
3.0
Management
2.9
Culture
3.1