Find companies:
Second Cup
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
73 reviews

Second Cup Canada Employee Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced work demanding superb customer service and quality product
Manager (Former Employee), Toronto, ONJanuary 16, 2015
Pros: great culture
Cons: little to no room for advancement
This job required my attention even when not at work. In a fast-paced cafe environment it's absolutely necessary to maintain a high level of quality and client care to be successful in your cause.

My responsibilities ranged from coaching and mentoring new and old staff alike to ordering and monitoring inventory to maintain and further advance product distribution to upholding the highest level of customer service and client care to make guest feel welcomed and want to come back.

Profit making was a task I was charged with that I excelled in. Gathering and analyzing weekly/monthly/yearly sales and profit charts in order to increase the next terms profitability was something I thoroughly enjoyed.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Food services aren't for me.
Barista and Cashier (Former Employee), North YorkJanuary 15, 2015
Pros: 50% employee discount on food
Cons: very fast paced.
Definitely a challenge working at a hospital where there is almost no slow periods. I loved the experience but food service is not something I would like to do, instead retail would be my ideal.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Decent job and productive.
Barista (Former Employee), Moncton, NBJanuary 4, 2015
I loved Second Cup. Hours weren't there and management was okay but there's room for improvements.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great team to work with
Barista/Customer Service/Cashier (part-time) (Current Employee), Toronto, ONJanuary 3, 2015
I enjoy working with my co-workers and serving clients. I act as a front line customer server where I deliver warm and friendly environment experience to the customers.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Barista at a busy coffee shop in the heart of Orleans
Barista (Former Employee), Ottawa ONDecember 19, 2014
Pros: tips and making lattes
Cons: poor management
Serving customers, cleaning, and making lattes with love.

I learned how to make awesome latte art!

The management was poor.

My co-workers were very gossipy.

The hardest part of the job was picking up after everyone's slack and dealing with moody customers. Always kill them with kindness!

The most enjoyable part of the job? Free coffee and making lattes!
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
bad
Barista (Former Employee), Brampton, ONDecember 18, 2014
Pros: free drinks
Cons: managers are rude
managers are rude, work is fair but the managers are too picky about everything. The owner is very rude.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Everyday was a new day
Supervisor (Current Employee), edmontonNovember 24, 2014
Pros: free wifi
Cons: no discount
Everyday was a new day.Hospitality or food industry the best part is you meet a lot of new people at work.The things that i have learned in the absence of my Manager,are like an asset for me.working with people from different nationality is also a plus point
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company but management at specific branch not good.
Barista (Former Employee), Toronto King WestNovember 21, 2014
Pros: one free beverage a day
Cons: left alone a lot.
The second cup location I worked at was not a very busy one. It was only open 5 days a week 12 hours each. The over all second cup company is great but the management at my branch was not good at all. They would pry into employees business without any right to. There was not enough staff to fill if one employee was ill. A typical day of work would consist of me handling customers orders for an hour or two then clean the store before 6pm where I would close. If I did not finish cleaning by 6 I would have to stay and not get paid extra for cleaning and closing the store. Other Second Cup branches did have up to an hour after closing for cleaning.

Over all the customers are great and the co-workers were great for the most part. Some just did not belong in the service industry, they never learned how to properly handle orders.

The best part of the job was the customers. They made any day worth working.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
second cup
cashier, and barista (Former Employee), Halifax, NSNovember 10, 2014
Great job, and amazing experience! I enjoyed getting to know the customers, making amazing drinks, and working with a great staff!
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Able to have fun while working with and for great people
Barista (Current Employee), St. Albert, ABOctober 27, 2014
Second Cup is a fast paced coffee shop with lots of interesting characters coming in and out on a daily basis. There's always something to do to keep busy whether it is serving customers, making drinks or stocking shelves.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable place to work. Friendly atmosphere and great staff
Barista and sales associate (Current Employee), Tecumseh, ONSeptember 25, 2014
I enjoy working at Second Cup as the staff is friendly, the customers are great, and the company is very fair. I am able to balance my personal schedule, schooling, and work while still getting enough hours and experience to add to my skills.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Fun work place.
TEAM MEMBER (Former Employee), Markham, ONAugust 21, 2014
Pros: free drinks
Cons: long hours
Making different kinds of coffee,cashier,cleaning,mopping,dusting,
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun, people you work with are mostly nice, relax work place
Cashier/Food Counter Attendant/Key holder (Current Employee), Calgary, ABJuly 27, 2014
Pros: free drinks while working
Cons: no competitive salary
Main job is helping customers and giving them satisfaction for what they drink and what they eat.

You will learn how to work or manage multi-taking and fast-paced.
Also, you will learn how to be able to work independantly and sponteneously. Also, because it is a busy place, you also learn how to manage stress and how to smile nicely even if you are stressed out or you have problems.

Most of co-workers are nice but some are lazy and do not have work ethics as most of co-wokers are very young(teen~early 20's). So, somethimes, it makes other people get stressful since they need to work more to get things done. Because it is operated by owner/ franchise, a salary is not good enough for living. A cup of coffee is usually around $3~$6 which means the sales volume is not high and there is a royalty to pay for so, most of emplyoers pay usually minium wage.

However, you can meet and interact with new people as well as regular customers. Also, you can have very flexible shifts. It is a perfect job for students or someone who wants part-time for extra money. Moreover, you will have employee discounts and free drinks while wokrking. Overall, It is a nice place to work.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable job
Customer Service (Former Employee), Calgary, ABJuly 23, 2014
Pros: free coffee
Cons: low wage
Met a lot of great people and felt like clients enjoyed seeing me and joking with me. I learnt a lot about customer service. Loved meeting new people
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ordinary day at work
Team Member (Current Employee), Calgary, ABJuly 14, 2014
Just an ordinary day at work. Management made some changes at store regarding the staffs and manager work relationship, which is good. Boredom kills me at work! I am a person who wants to do something, i don't want to just stand and wait for someone to come in. I want to be busy always.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun, relaxed coffee job
Barista (Former Employee), EdmontonJuly 5, 2014
Pros: free drinks, flexible hours, friendly staff and regular customers
Cons: low wage, no benefits
I worked at Second Cup for a few years while I was in university. It was a fun and relaxed place to work. Coworkers were awesome and it was great to get to know the regular customers who came in on a daily basis. It was fun being a barista and pretty easy work. Manager was decent and laid back, although this might vary depending on the particular franchise. Pay is minimum wage although you get tips, but no benefits or perks apart from discounted drinks. Not really a career type job, there's nowhere to advance to unless you want a management position but that still pays nearly nothing. Awesome job though if you're a student or just looking for casual work.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A very positive culture, lots of changes happening
Category Manager - Marketing, Beverages Category (Former Employee), MississaugaJuly 4, 2014
Good company, positive culture, a reorg just happened so a bit unstable
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awesome Coworkers
Barista (Former Employee), Edmonton, AlbertaJuly 3, 2014
Pros: free lattes!
Cons: being mistaken for starbucks
Interacting with customers, the coffee, my co workers, the overall job itself contributed in me really enjoying working here. Honestly I didn't have any trouble and whenever a problem did come up it was handled right away.
The hardest part was leaving and not being able to see the regular customers everyday and having those little conversations.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Barista
Barista (Former Employee), Halifax, NSJune 25, 2014
- Managed cash register
- Ensured customer satisfaction
- Made sure everything was restocked
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
Customer Service (Former Employee), Toronto, ONJune 20, 2014
Pros: nice environment
Cons: long hours
Very interactive place to work. Fun and requires a lot of energy. Team work is a most.

1 2 3 4