It is really a fun job and as a person who cares about their work environment I think the other employees are nice and were really helpful the first few days. I've learned a lot about working with clients and perfecting every move I take. The best part of the job is that we help each other a lot as co-workers and it's always fun to learn and tell about new drinks and recipes.
Barista (Former Employee) – Edmonton, AB – 15 August 2017
overall i loved working there. The job itself was not bad. I just wished the management was better. I love the people, they were nice and understanding. especially when it came to vacation, employment hours and school.
Trained and certified as barista (Former Employee) – Mississauga, ON – 21 June 2017
A lot of interaction with people on a regular basis. Customer services skills is an asset. Fun environment to work in though sometimes stressful. If you enjoy meeting new people, this is the job for you!
Customer Service Representative (Current Employee) – Ottawa, ON – 20 June 2017
It really depends on the location because Second cups are franchises, but when you find a great cafe its obvious to everyone! The customers are happy, the staff have fun and the franchisee is present and interested in the business. At the location where I work there is never a dull day and people stay long term because its a great place to work and visit.
Barista (Former Employee) – Brampton, ON – 20 June 2017
Out of all the jobs that I had, working at Second Cup was definitely the best experience of all. Although the management lacked on some parts, the process of serving and communicating with the customers really saved this coffee shop. Not the best management, but this coffee shop provides an amazing work environment and will be good for first-timers who are looking for a customer service based job.
Safe and clean workplace, wonderful staff and thriving business
Barista (Former Employee) – Hamilton, ON – 31 May 2017
Making specialty drinks on the espresso machine, making syrups and following recipe guides. Keeping the workplace tidy. Learned: espresso machine, time management and health benefits of coffee itself. The managers/supervisors were always helpful and wonderful. When you're new, they make training really easygoing. Hardest part of the job is probably dealing with picky/rude customers. Best part of the job is the regulars that come back just to see you!
Kept me motivated and inspired to provide excellent customer service
Shift Manager (Current Employee) – Edmonton, AB – 18 May 2017
I learned how to multi task and work productively with a team of peers. Learned beneficial working habits and proper time management skills. Built trust within my managing staff which allowed me to work at my pace.
Barista (Current Employee) – Edmonton, AB – 17 May 2017
Evenings are easy going, unlike mornings. At the location where I work we have a drive through and the orders are taken by memorization which makes it very stressful if you do not have a super good memory and can work under pressure. While taking orders you want to make sure you write it on the cup so you don't forget. Second Cup is franchised, and so we don't have any managers besides the family who own it. I really do enjoy making the drinks, but it is stressful because there are only 2 people working during the day, so that sometimes when it is busy during the day, it is hard taking all the orders from the drive through and the orders from the inside while making all the drinks with only 2 people. So besides the heavy rushes, it is a nice environment. I enjoy the quietness of the conversations customers have while sipping the coffee you just made for them, it's relaxing.
Barista (Former Employee) – Hamilton, ON – 12 May 2017
it was very calm and not very stressful. My co-workers were diverse and open as we became friends. I learned I had to pay close a attention to the consumers wants and preferences.How fun and relaxing it was
Barista/Cashier (Former Employee) – Edmonton, AB – 11 May 2017
A typical day at Second Cup was pretty busy with only the lunch hour and closing hour was it ever quite. I learned how to deal with customers when they are upset about a drink or one of our products. The manager at the Second Cup i worked could learn a little more about his employees and be a little more understanding to some of the staffs situations. The hardest part about my job was making sure i kept up the pace because we could have a line up of 20 people and need to get all their drinks done within 5mins. The most enjoyable part about my job was talking with the customers and having great conversations with the regulars, as well as hanging out with my co-workers.
Barista (Former Employee) – Edmonton, AB – 8 May 2017
I believe that because they are individually owned and operated by franchise owners, they are all different and the corporation should be doing more to manage and ensure all second cup businesses are operating under policy.