Certified Barista / Keyholder (Former Employee) – Toronto, ON – 2 January 2018
I worked at three different Second Cup locations over the years. The first one was a laid back, mostly stress free environment with some pretty great coworkers and regulars. Unfortunately that changed when a new owner / manager took over, and he made being there uncomfortable for staff and customers alike. The second location was a bit busier but still just as enjoyable as the first had originally been. I was a full time closer at both locations, which I loved since I'm a night owl, but that changed at the third location where I first worked swing shift and then opening shift (full time), both of which were rough for me.
The biggest drawback of working at any of the locations was the low pay (usually minimum wage or slightly higher), but the tips helped ... except in one location that was in a hospital so the customers rarely tipped. The biggest plus was that I didn't have to subjugate my personal style. Unlike other cafés I could mention, they didn't care how many earrings or rings I wore, or if my tattoos were showing, or if I dyed my hair funky colours, or wore platform boots.
Overall, it was definitely one of my favourite places to work.
Good coworkers and regulars, relaxed atmosphere, low stress, free / low cost food and beverages, didn't have to compromise my identity.
Low paying, (depending on schedule) stupidly early hours, one bad manager.
Cashier (Former Employee) – Ottawa, ON – 17 January 2018
Working there, you do not even fee the time passing by. It is a great job for whoever seeking a position to improve their multitasking skills, since they need to manage to handle orders and take care of customers and transactions.
Assistant Manager (Former Employee) – Ottawa, ON – 16 January 2018
immaculate coffee experience, If this is the newer location corner Elgin & Somerset. There is no protection when the street people hang around & use the chairs. Server was alone & I tried to help with the verbal abuse to customers. She let things go too long. Police or security didn't show before finally another employee did. We left soon after- not an atmosphere to relax . What's the use of a fireplace & recliners when you can't enjoy them. Coffee & dessert was very good.
Barista (Key Holder) (Former Employee) – Toronto, ON – 11 January 2018
- There are busy and slow days - Learned customer service skills, be patience, listen what the customer wants, make drinks as barista - Excellent management at my location - Deal with homeless and mental illness people - Serv regular customers and make people smile because they enjoy the service provided to them
La clientèle et l'équipe de travail est chalereuse
Barista/Cashier (Former Employee) – Montréal, QC – 17 November 2017
Se qui est merveilleux avec cette entreprise, c'est qu'on s'attache si bien a la clientèle qu'on a la volonté de donner le maximum de nous même afin de mieux les satisfaire. La satisfaction des clients devient un objectif personnel. La majorité des clients que je sers me connaisse et parfois me salue lorsque je les croisent dans la rue. Avec les clients et nos collègues, on est devenu comme une famille. Accueillir un client c'est comme accueillir un inviter chez soit. J'ai appris a être barista et j'ai développer une technique pour dessiner des feuilles sur les latter. J'ai perfectionner mes talents de barista et j'ai découvert une nouvelle passion. Les seuls choses qui fut désagréable, c'est l'organisation de l'administration et les erreurs par rapport au salaire ( ex: manque 200$ a une paie.) Nous étions le seul Second cup dont les employé bénéficiait de la moitié des avantages promis par l'entreprise.
Barista (Current Employee) – Quebec City, QC – 12 October 2017
La relation avec le public est ce qui rend cet emploi agréable. Prendre en compte les besoins des clients, les conseiller, les servir constitue le coeur de ce travail. Avec le temps, j'ai appris comment mettre le client en priorité afin qu'il vive une expérience à la hauteur de ses attentes. Que ce soit un client exigeant, plus difficile à gérer ou au contraire, un client très agréable, il demeure en tout temps une priorité.
A well-run business with pretty friendly co-workers
Barista (Former Employee) – Toronto, ON – 11 October 2017
I'd do inventory, take orders, serve drinks and food and assisted in keeping the cleanliness mandate up to standard. What I learned most was probably how to work with other people in small quarters. The management was consistent. The location was well-run and I saw them as being generally fair to its staff. Workplace culture was pretty easy-going. It tended to be dependent on who your co-workers were each shift, but I found it fairly relaxed while still being organized. Remaining patient and I guess polite when clients were being rude or rushing you when the place was slammed could be challenging. The management had some policies that we had to adhere to and I certainly understand that, but it wasn't always easy. Especially in the morning before some of our clients had had their first cup of coffee - definite grumpiness. On the other hand, after the morning rush, people were generally friendly and you'd get to know a lot of the customers. I can still recite some of their regular orders if I think about it. Some of the banter would make my day, I really enjoyed it.
Cashier, Customer Service (Former Employee) – Calgary, AB – 4 October 2017
This location was very busy, it is located in a hospital. I worked day shift which worked with transit times, since I lived on the other side of the city. Unfortunately, with a new schedule change it made it difficult with transit. The work environment was very demanding but very enjoyable, the shift went fast.
Crew Member (Current Employee) – Mississauga, ON – 30 September 2017
I think that my life at Second Cup has been very beneifical to myself growing as an individual. Although there is a lack of staffing, and many people work long hours, the employees are very upbeat and good at what they do. The management is very friendly, although at times could be considered unprofessional, and could be ran at a smoother pace.
Barista/Cashier (Former Employee) – Montréal, QC – 20 September 2017
I really enjoyed working for second cup, but the management was poor and run by an emotionally driven woman. You had to run after her for a pay raise. Pastries and beverages were of quality and delicious.
Barista (Current Employee) – Toronto, ON – 6 September 2017
As a student relying on my part-time job as a mean of survival, I found my experience with second Cup outrageously terrible. Firstly, the minimum wage. No need to say more. Secondly, they took away all my debit tips and sometimes used cash tips to repair broken cafe equipment. Franchisee had low to none respect to other people's time and needs, schedule could be adjusted one day before my shift.
Being able to take home expired products and bakery
Barista (Former Employee) – Edmonton, AB – 15 August 2017
overall i loved working there. The job itself was not bad. I just wished the management was better. I love the people, they were nice and understanding. especially when it came to vacation, employment hours and school.
It is really a fun job and as a person who cares about their work environment I think the other employees are nice and were really helpful the first few days. I've learned a lot about working with clients and perfecting every move I take. The best part of the job is that we help each other a lot as co-workers and it's always fun to learn and tell about new drinks and recipes.