Fast paced environment based on strong teamwork.
Pros: Building lasting relationships, learning efficiency, free trips.
Cons: The occasional day without breaks.
A typical day at work consists of many short interactions with a variety of people. Rushes would come rather spontaneously throughout the day and last for various periods of time. At designated times certain tasks were needed to be completed, and throughout the day various tasks needed to be taken care of as required. As an example of this, all merchandise needed to be stocked through out the day and coffee needed to be readily available. Our goal was to give customers a great experience, so that is what we strived to do through cleanliness, our service, and the products we had available.
While working at Second Cup I learned to be extremely organized and complete tasks efficiently and effectively. While making drinks for the guests I discovered the tool of self improvement and striving to be better through both learning new Latte art patterns and aiming to be as efficient as possible. Through being a barista I also learned to problem solve and adapt to fulfil the needs of a variety of customers, I learned to take criticism as a way to improve. At this workplace I truly learnt the benefits of having a team mindset as well as the benefits it brings the company, this was a must in order to function to the best of our abilities and bring the best experience to the customers.
At this workplace both the management and coworkers were wonderful. The management made clear the importance of teamwork, and advocated a family like feel in the workplace. Management also encouraged us to be our best, hours were extremely reasonable, expectations were realistic and attainable. – more...
The coworkers at second cup were just as amazing as the management. We worked together towards a common goal; a phenomenal experience for our fellow employees and the guests we served. Growth was encouraged within each other along with a positive attitude no matter the circumstance. Overall the workplace was a positive environment to be in.
Though surrounded by such an incredible environment, this job like any had hard parts to it. The hardest part of my career at second cup would have to be balancing my work and life. It was extremely difficult to say no to tasks that were given to me while I was off shift, and I would generally do anything possible to help the business run smoothly.
There were so many enjoyable parts to my position. When thinking of the one that stands out the most, I would have to say interacting with the customers and even building relationships with some of them. The best part of the job was making someone a latte, having the perfect latte art and seeing their eyes light up at the sight. In a tie with that I would say building the actual relationships would also bring a great deal of enjoyment. Though generally just a two- three minute conversation, learning about someone new and having them share with you is a wonderful experience. – less