Pros: it was close to my house, flexible schedule
Cons: minimum wage with no raises, no recording of inventory, no official suppliers, no consistency, no training, no raises, food expired due to poor organization, illegal/unethical business practices
The quality of this job is highly dependent on your manager, just like any franchise.
No benefits were provided. Minimum wage was all that was offered, and after 7 months of hard work I was never offered a raise. I am an extremely hard worker, but Second Cup is in a lot of debt. They can't afford to provide health and dental or give raises.
Advancement doesn't exist. At my Second Cup, there were two positions: baristas or the owner. There was nothing to amount to. No manager, assistant manager, or shift supervisor. You were always at the bottom.
My manager admitted she bought a Second Cup because she wanted to make money off of other peoples hard work.
At that point, I knew everything about this company was doomed. Anyone can buy one. Even if they have absolutely no business or food industry background. If you fail an inspection, you pay a fee. That's all.
The only good thing that came from working here, was meeting some great people and being able to build my own schedule. Literally, the entire staff made their own schedules because the manager couldn't. It was pathetic, but also helpful.
All in all, don't work for a Second Cup. Yes, they're Canadian. But because it's franchised, there's absolutely no consistency in this business, and it's in mass amount of debt. Things aren't looking up any time soon.
I have worked at a Starbucks previously, and although at the time I felt like it was slave labour, they are actually quite a fair employer. If you are interested in the barista business at all, I highly encourage either a local cafe or a Starbucks. Somewhere with ethics.