Barista & Sales Associate (Former Employee) – Toronto, ON – 11 December 2017
As anyone who can tell you that worked at a retail company, it sucks. Pay is very low, some managers are incompetent, and you will run into customers who insist on attacking your dignity.
That being said, it's a very enjoyable and social job with the right mentality. I'm a very introverted person who's not good at socializing but a few years working at Second Cup taught me a lot. I'm still introverted but I can socialize if and whenever I wanted to whereas before, I had no clue what to do.
In the right store, you can have an enjoyable time working with coworkers who are in the same boat as you and are just doing their best to live their life. If you do your job, socializing would not be seen as a bad thing. There have been some coworkers who doesn't get that and you can end up with more share of the work than is necessary.
Management swings in every direction. You can have great managers who are great leaders and you can have managers who are just there because they're the owner's son. There's a host of resources outlining the difference between the two leadership styles of managers and leaders so I won't elaborate. Just know that it's here, like in every other job.
All that being said, I think being in retail for a while is a good job to take up. I find that people who had to deal with all the bull involved are more centered and have better work ethics.
Flexible hours, job security if you're okay with all the other stuff
Depending on the store: abusive management, low pay, hostile customers, dignitiy can hang by the thread
I was a great experience. Great environment. And the owner are. Very nice . And treat employers in a kind a respectful manner .
Sales Associate/ barrista (Former Employee) – Barrhaven, ON – 30 August 2017
When you work at this second cup every day was a good day . Some days calm some days fast but every one integrated as a team work, Which make it a successful business I've learned to manage variety of types of personalities. Clients with special needs . And meet great people. From all ages and cultural backgrounds which make it unique. The most enjoyable part of the the job was meeting nice people . And being able to costumize their favorite drinks . And making them happy!
Get to try food ! .
If you have week leg and back bones. Sitting jobs are better .
My last job was my second home. I loved performing my job, staff, and all customers.
Barista/Shift Supervisor (Former Employee) – Ottawa – 3 August 2017
A typical day at work is being there at 6:30 am 5 days a week, to get things ready to open the café, doing my café walk-through, serves customers, anticipate the long line up for the whole day but it was always fun because the busy it was the faster the time go by. The ambiance was very busy but friendly atmosphere. it is what I miss the most.
I have learned to be patience with customers co workers. Panicking when its busy at the café does not help at all. I have learned to be calm under pressure.
As a supervisor, I have learn to hire and train new staff, health and safety, 7 essentials that Compass offered us to take. I was train to make schedules, do epay, inventory, place milk order and gfs order. I have also learn to deal with different people, provide excellent customer service. I can also work fast.
Workplace culture: I worked with staff from different culture, it was great because it gave us the chance as well learn each others culture and personalities.
The hardest part of the job: The job was great, I love everything about it that's why I stayed for 10 years. Leaving that job was my personal reason.
The most enjoyable part of the job: To have a responsibility that I was able to perform. Getting up in the morning everyday has become my daily routine. Serving regular customer and remembering their drinks always felt nice. Serving new customers and able to get them back is very challenging but felt rewarding.
Barista (Current Employee) – Montréal, QC – 23 May 2017
Cleaning the cafe, making sure the place looks presentable and inviting, making drinks and preparing food, serving customers at the cash are all things that you would do in a typical day at Second Cup. The team of baristas, managers and supervisors are amazing and supportive.
Food Expert (Former Employee) – Pakistan – 24 December 2016
The Second cup cafe experience was really Good.I learned many things there like team management and others. The hardest part of the job was dealing those customers who're a hyper and different demands expect the job.