Pros: gratis and line training
Cons: management, work place harassment
The counter manager position meant that you had to be in charge of all the employees working at your counter, making sure the counter met it's required goals, setting up visuals and displays, inventory, counter events and mainly helping with the customers!
The greatest part and most rewarding was the customers that came in and seeing all the new amazing products every season. The schools Lancome provided were generous and educational.
The most difficult part was working with Sears. The girls in cosmetics were extremely competitive especially when it came down to the measly commission during gift time. Cattiness, gossip and bullying prevailed. The HR did nothing as they would play favorites and management cared more about breaks.
There was absolutely no job security and when questioning Sears one would be ostracized and sent to the office for a "talking too". When you didn't make counter goals you were made to feel incompetent. Many times they would not allow me to spend time with my kids and the dept manager even scheduled me to work holidays even though I was single with many children. Again, it was about favorites. Inevitably I left due to an auto accident but even then I was denied disability for many months and Morneau Shepell the company used to intercede on behalf of the store and employee would harass me daily about return to work. Lastly, there would never be an opportunity for advancement or pay raise as they are on a pay raise freeze and have been for years
I eventually found out that most of the managers were laid off and others left the department which didn't surprise me. If the company cared more about ethical treatment of their employees I think everyone would be happier to work there and it may have been a success.
I do wish Sears much luck as they used to be a great company.