Team Manager Sales and Services (Current Employee), Tucson, AZ – December 1, 2013
Pros: fellow manager and advisers are great to work with
Cons: no room for advancement once you become a team manager.
A typical day at Sears is not a typical day in any way, You can schedule for coaching's and they will get cancelled. You can try to do a side by side coaching, but you are limited in as far as talking with the adviser. You have maybe 5 mins that you can speak with the adviser and then they are calling to have them back on the phones, so side by side – more... coaching's are of little value to the adviser as they will tell you themselves. As a manager it is very frustrating when you want to help your advisers to be successful and you are held back. The best part is when you do get the time to work with your adviser's and you see them take the feedback that you have provided and watch them run with it and see them succeed and they are so excited that they come to you and say have you seen my numbers I am killing it, My fellow managers are a pleasure to work with, they make going into work a pleasure, we all have a good time, we are like a family in that yeah we disagree at times but we work it out and then its like it never happened, There really is no room for advancement once you become a team manager, the senior managers have all been in place for a long time so there is no place to advance to. – less
Electronics salesman (Former Employee), Edmonton, AB – August 19, 2013
Pros: easy awesome people
Cons: low pay and my department closed
A lot of sitting around getting paid. Commision salesmen got screwed because we never had customers Best furniture ever managers were completely different. One was chill the other was super old fashioned. i learned to keep myself busy
Corporate Customer Service Agent (Current Employee), Montréal, QC – August 12, 2013
Pros: dealing with different people all across canada
Cons: people frustrated due to poor service for whch i cannot do much.
• Handle inbound customer calls as assigned based on service level need. • Processing of billing information on HVAC sales. • Collect and retrieve information to assist client queries and sorting out billing issues. • Assisting in back office sales administrative work
Customer service/cashier (Former Employee), pickering mall, pickering on – August 11, 2013
Pros: employment discount
Cons: lock up at the end of the night
work rotated shifts. I learn how to work in retail space. and how to deal with customers I love the management team, they we're very helpful people. if I had any question or concern they we're a door away. I love all the different people I work with. I love learned from different ethic background of people. honestly I enjoy my time at sears. I didn't – more... have a hard time there. the most enjoyable part? is working with great people everyday. – less
Confidential (Former Employee), Toronto, ON – August 11, 2013
Going through restructuring, large company, retail, friendly coworkers, traditional structure, a lot of turnover and lay offs, learning possibilities, little possibility for career development, average benefits,
Cons: bad management. bad management. and bad management.
The good: Great location (Eaton Centre). Work-life balance is great. Employee discounts on merchandise.
The bad: Incompetent management who don't understand or care about customers, starting from the CEO on down. Its an old-boys club. Poor performing employees are rewarded with promotions. Ancient IT systems. Lack of process. Lack of accountability. – more... Employees don't care about the business (in general). And the US owner is only interested in draining cash from the business, not investing in it.
Overall: Stay away unless you're desperate for a job and/or want retail experience. – less
Tele Sales Representative (Former Employee), Hamilton, ON – August 7, 2013
Pros: rewards program and benefits for workers and family enviroment
Cons: high presure sales base wage plus comission
I worked in call center selling maintenance contracts all across Canada. Sold contracts on appliances, lawn garden and tools. Sears had the top maintenance contracts for there customers. I learned so much through the company. Telephone etiquette skills time management skills and most importantly how to because team player and team leader. I worked in – more... office with 150 co-workers per shif and had the best experience with co-workers we all were like family.
Sears is very family orientated environment. was the best experience of my life. Management in office was great we had team leaders whom where supervisor. They where there to provide help if we ever had trouble with customers. There was 1 supervisor per 20 people. This job was high pressured sales and always exceeded my expectations of my managers. I would say the hardest part of job was it was high presured the more you sold on the floor the more money you as individual made. This department was a multi-million dollar company ranging anywhere to 26-35 millions just in our department alone. It was unfortunate that our department had to experience closure.
They still have there department in Montreal but shut down Hamilton's department. This was an amazing company to work for. The most I enjoyed was the co-workers. We all stuck together like family. We still have reunions get together and we never let that go. Sears helped me grow as a person helped me expand my strengths and improve on any weakness that I may had. Now I am ready to expand my knowledge and help another company flourish and take on any challenges that may come my way. Last but not least thank you Sears for everything.
Sales associate big ticket department (Current Employee), London, ON – August 6, 2013
Cons: people who had questionable ethics seemed to get ahead
Management of the store that I work in is questionable in ethics and overall competence . They tend to dump their duties and responsibilities on everyone else. They are dishonest to there employees and make promises they have no intention of keeping . My boss is not knowledgeable about his job in any way and allows unethical employees to work for Sears – more... . The best part of the job is dealing with the customers and the personal satisfaction from being the top sales person in the store. – less
Sales Major Appliances (Former Employee), Calgary, AB – August 3, 2013
Pros: enjoyed the job
Cons: too far away from my home
Commission Sales Major Appliances • Demonstrated selling skills offering wide variety of products and related agreements and services • Provided customer service and assisted by responding to inquiries, complaints and handled merchandise returns • Demonstrated and provided instructions on merchandise use and product knowledge
Customer Service Representative (Former Employee), Calgary, AB – July 29, 2013
Pros: interatcions with customers, amazing co-workers
Cons: slow times, not guarenteed full time hours
I very much enjoyed working at Sears but left for a better paying job.
A typical day at Sears included answering the telephone, paging associates, investigating customer complaints and providing soluitions in a timely manner, scheduling appointments, refunding customer accounts, sorting and filing reports and mail.
I learned very important customer – more... service skills working at Sears. I worked with various online accounts and scheduling programs.
The most enjoyable aspect was investigating and solving customer issues.
The hardest part was keeping busy on slow days.
I enjoyed working with the team at Sears and training new CSR staff. – less
Retail (Former Employee), Edmonton, AB – July 24, 2013
If I could give negative stars I would.. Benefits were lousy, salary was lousy - wages were frozen, no job advancement - people were never promoted from within, positions were always filled from outside, had 1 decent manager who left to pursue more viable options, which is when I left as well.
A typical day at work started off with handling cash and opening the customer service kiosk. I greeted customers and assisted them with any needs they required on the sales floor. I would ring in the customer's items and repeat. I helped co workers and mangers in different departments. The hardest part of the job is knowing all products in different – more... areas of the store and sales for the week or weekend. – less
Associate (Former Employee), Eaton Centre, Yonge Street, Toronto – July 15, 2013
This was first job in Canada, it was a seasonal work just tried to get some Canadian experience. The day started by sign up to cash register, check the opening balance and match it with the last night report. Then provide all customer services, answer any quires from the customers, process the sales and all cash transactions related. I had no any one – more... reported to me, The enjoyable part of that job was when I satisfied the customer with no complaint and finally reconcile the cash register report with the actual cash. – less
Have a great day and thank you for shopping at Sears
Parts Recieving & Shipping (Current Employee), Belleville, ON – July 13, 2013
I get up at 4:00am to be there by 5. After I swipe in I sign into my computer and setup my receiving screens. I then start take parts from a 4X4 skid and inspect them and refurbish the packaging if needed, check them against the manifest in the system and send them down the line to put away. If I ever have any issues with anything there is Lead who – more... will help with any questions regarding specific situations regarding a part problem. The management is extremely helpful and friendly. I finish at 1:30 – less