In a tipical day of work, I have the responsible for dispatching calls to techs in several regions. As well, I have to route their calls for the next day. As I do that, I have to answer questions from the call center, which are calls either asking for sooner service or to make changes in the system that we use to keep track of the service orders.
As part of my job, I also have to make sure the technitians go to the customer's home with the parts ordered.
In this job, I have improved my problem solving skills. Throughtout the week, customer request sooner service for their appliances. In order to accomodate them, I have to move service orders around to squeeze in as many people as possible. Many times, I have to ask for overtime to the technicians. When I do so, I make sure to keep my word so I build trust with them. In addition, as noted above, I have been able to improve my communications skills as a dispatcher in Sears talking to customer service and the technitians.
Regarding the workplace culture, something I will always remember from Sears is the support of everyone in dispatch as well as my supervisors. They were always there to help and had a desire to help the customers.