Technical Parts and Service/ Executive Team (Former Employee), Belleville, Ontario – August 8, 2014
Typical day would be answering customer calls and setting up service calls or selling major appliance parts, lawn/garden parts and tools. Upselling promotional items when possible. Addressing customer complaints and trying to resolve them. I learned a lot about major appliances and lawn and garden equipment parts, how they worked also how to resolve – more... some mechanical issues that may occur with them. My co-workers were great to work with, fun and helpful. Hardest part of the job was listening to a customers complaints and not being able to resolve it efficiently, part delays, service delays. Not being fully appreciated by upper management and not being paid fairly for the job description, the job description changed constantly adding more tasks with no pay raise. Selling parts to customers and learning about the different appliances and equipment
While on contract on the Executive team I was able to resolve all customer issues as I saw fit. Handled BBB cases, and cases that came from upper managment. – less
counter manager (Former Employee), 290 yonge street , toronto, on – August 2, 2014
marketing was the key asset in this role along with management. listening to customers and understanding their needs and offer them with the service that best suits them required the marketing ability. Managing the other staff with their demoing and approaches to customers making the schedules and all in all the accountability was what I gained in this – more... role – less
Sales Associates (Current Employee), Fort Mcmurray, Alberta – July 24, 2014
Pros: free coffe and donuts
A typical day at work really depends on customer traffic, but there's always stuff to do. I have learned to interact more with customer and catering to there specify and unique needs. Management is awesome as well as my fellow co-workers. The hardest part of the job would be not is not having items readily available when customers are in need for the – more... item immediately which i have no control over than to follow company policy and procedures. my most enjoyable part of my job is to see my customer smiling from ear to ear knowing I've done my best and my customer are perfectly satisfied. which i strive to do everyday with a smile. – less
Analytics Coordinator (Current Employee), 290 Yonge Street, 7th Floor, Toronto – July 23, 2014
I have been worked in e-Commerce at Sears over the past two years. This has given me the distinct edge of knowing how to apply, analyze, and bring internet marketing to be succeeded. In these two years of work tenure, I have assisted Merchandise team with pricing and inventory issues. I have used my analytical and logical skills and my experience in – more... my work to come up with profitable solutions so that ensure the data are accurate and relevance with flyers and digests. Also, I provide sales report for different business teams, summarize website performance and recommend possible improvements. Besides working with great minds in my field, I have got the opportunity of learning and enhancing my skills. – less
Gift Registry Lead (Former Employee), KITCHENER – July 22, 2014
Pros: the employees are all great people
Cons: not enough staff to help customers
ENJOYED MY 23 YRS OF WORKING THERE. MY POSITION AS A GIFT REGISTRY WAS ELIMINATED SO THEREFORE I AND MANY OTHERS WERE GIVEN A PACKAGE. THE FEW MANAGERS THAT ARE LEFT AT SEARS FACE MANY CHALLENGES DUE TO MORE JOB RESPONSIBILTIES AND NOT ENOUGH TIME TO COMPLETE. LOVED MY JOB WORKING WITH CUSTOMERS. EVERY DAY WAS DIFFERENT.
Although it there was a lot of physical labor involved with my job... it was a fun place to work.
Merchandising Flow (Former Employee), St. John's, NL – July 8, 2014
Pros: can't think of anything.
Cons: low pay and sometimes not enough hours.
The job itself was the same everyday. Offloading and loading trailers. Preparing defrocking stock to go to the sales floor. Great team of co-workers and a great boss who was always there to help and listen if you had any problems. The work itself was hard. For example there was a lot of heavy lifting and you were on your feet for hours, but on busy – more... days there was always enough help to make the work go faster. – less