Belt Loader (Former Employee) – Belleville, ON – 17 October 2017
Out of Business . It was typical factory work. Pick customer orders, prepare for shipping. The hardest part of the day was keeping up with the many different functions of the job that took me away from my primary one. Check for tickets, grab replacement orders, keep the cardboard under control in the machine.
Sales Associate (Former Employee) – Sarnia, ON – 14 October 2017
I cant believe they have jobs posted on here. There are plenty of people who have lost their jobs because of store closings and plenty more when all the stores close. This is truly disgusting. The powers that be ran this company into the ground.
The high ups that ran this company. Wasted so much money. Didnt know how to run it.
Sales Associate (Current Employee) – North Vancouver, BC – 13 October 2017
Contact with lots of customers,sales,maintaining contact with old customers,presenting appliances that fit the customer needs,close sales,good product knowledge to be able to recommend the right product based on the customer needs.
Relaxed environment and self management with less supervision
Dispatcher (Part-time) (Former Employee) – Toronto, ON – 12 October 2017
I enjoyed working at Sears. I learned to appreciate working as a team and welcomed the thoughts, actions of team mates in group projects to achieve results. The hardest part of my job was to call customers and explain technician would not be able to come to their house for service but calm and polite tone of speech won the day.
Amazing job experience first job to have open scripting
Customer Service Representative (Current Employee) – Saint John, NB – 12 October 2017
I definitely grew as a customer service representative because I learned to be more emphatic to customer will resolving there issue. Learned through this company that word choices does make a really big difference in helping a customer. I was starting to Grow strong there i got as far as being floor support for amazing group of agents and would had more opportunity to grow but they are going out of business. If they could of stayed open i would loved to stay here.
National Quality Manager (Current Employee) – Belleville, ON – 12 October 2017
The culture change at Sears, albeit coming late in the day, was the 'right thing to do'. The culture was all about making the customer feel important and valued, as well as the employees. It extended to every level at the company - and was well received. Unfortunately, with the decline of this retail giant - we did not have the opportunity to see where it could take the level of employee engagement - but the signs were all there. It was awesome.
Lack of following process in a process-driven environment.
Customer Service Manager (Former Employee) – Cambridge, ON – 11 October 2017
I learned very much working as a customer service manager at Sears for the first time. I loved working with people, I enjoyed every day of work. The hardest part of my job was saying no to my emplooyees so I would try to balance it with thanking and appreciating their understandings!