Warehouse assistant (Former Employee), Montreal, Qc – August 19, 2014
A typical day of work consisted of preparing large orders for all stores in the region. I have learned management skills with organization skills. The hardest part of the job had to be the short deadlines. the most enjoyable part of the job was the professional environment.
Counter Manager Lancome (Former Employee), Oakville – August 11, 2014
Pros: gratis and line training
Cons: management, work place harassment
The counter manager position meant that you had to be in charge of all the employees working at your counter, making sure the counter met it's required goals, setting up visuals and displays, inventory, counter events and mainly helping with the customers!
The greatest part and most rewarding was the customers that came in and seeing all the new amazing – more... products every season. The schools Lancome provided were generous and educational.
The most difficult part was working with Sears. The girls in cosmetics were extremely competitive especially when it came down to the measly commission during gift time. Cattiness, gossip and bullying prevailed. The HR did nothing as they would play favorites and management cared more about breaks.
There was absolutely no job security and when questioning Sears one would be ostracized and sent to the office for a "talking too". When you didn't make counter goals you were made to feel incompetent. Many times they would not allow me to spend time with my kids and the dept manager even scheduled me to work holidays even though I was single with many children. Again, it was about favorites. Inevitably I left due to an auto accident but even then I was denied disability for many months and Morneau Shepell the company used to intercede on behalf of the store and employee would harass me daily about return to work. Lastly, there would never be an opportunity for advancement or pay raise as they are on a pay raise freeze and have been for years
I eventually found out that most of the managers were laid off and others left the department which didn't surprise me. If the company cared more about ethical treatment of their employees I think everyone would be happier to work there and it may have been a success.
I do wish Sears much luck as they used to be a great company. – less
Technical Parts and Service/ Executive Team (Former Employee), Belleville, Ontario – August 8, 2014
Typical day would be answering customer calls and setting up service calls or selling major appliance parts, lawn/garden parts and tools. Upselling promotional items when possible. Addressing customer complaints and trying to resolve them. I learned a lot about major appliances and lawn and garden equipment parts, how they worked also how to resolve – more... some mechanical issues that may occur with them. My co-workers were great to work with, fun and helpful. Hardest part of the job was listening to a customers complaints and not being able to resolve it efficiently, part delays, service delays. Not being fully appreciated by upper management and not being paid fairly for the job description, the job description changed constantly adding more tasks with no pay raise. Selling parts to customers and learning about the different appliances and equipment
While on contract on the Executive team I was able to resolve all customer issues as I saw fit. Handled BBB cases, and cases that came from upper managment. – less
counter manager (Former Employee), 290 yonge street , toronto, on – August 2, 2014
marketing was the key asset in this role along with management. listening to customers and understanding their needs and offer them with the service that best suits them required the marketing ability. Managing the other staff with their demoing and approaches to customers making the schedules and all in all the accountability was what I gained in this – more... role – less
Sales Associates (Current Employee), Fort Mcmurray, Alberta – July 24, 2014
Pros: free coffe and donuts
A typical day at work really depends on customer traffic, but there's always stuff to do. I have learned to interact more with customer and catering to there specify and unique needs. Management is awesome as well as my fellow co-workers. The hardest part of the job would be not is not having items readily available when customers are in need for the – more... item immediately which i have no control over than to follow company policy and procedures. my most enjoyable part of my job is to see my customer smiling from ear to ear knowing I've done my best and my customer are perfectly satisfied. which i strive to do everyday with a smile. – less
Analytics Coordinator (Current Employee), 290 Yonge Street, 7th Floor, Toronto – July 23, 2014
I have been worked in e-Commerce at Sears over the past two years. This has given me the distinct edge of knowing how to apply, analyze, and bring internet marketing to be succeeded. In these two years of work tenure, I have assisted Merchandise team with pricing and inventory issues. I have used my analytical and logical skills and my experience in – more... my work to come up with profitable solutions so that ensure the data are accurate and relevance with flyers and digests. Also, I provide sales report for different business teams, summarize website performance and recommend possible improvements. Besides working with great minds in my field, I have got the opportunity of learning and enhancing my skills. – less