Educational opportunity with real life Canada wide retail experience
Customer Service Representative (Current Employee) – Montréal, QC – 18 November 2013
Answering calls. Listening to customers concerns. Bringing solutions. Problem solving Providing information, Promoting the company. Ensuring customer loyalty. I learned about the growing importance of online shopping and its shipping component. I have a better understanding of what the returns and exchange rate is for this big Canadian company. As for management, I have been able to see what works and what could be improved; what to avoid and what I would do differently. I know what I would do if it was my own company. There are always new faces at work and I have met many college educated people from other countries. The hardest part of the job is to balance a good quality, accurate, professional, helpful customer service experience with a limited time frame. The satisfaction of providing a service that is helpful to people, reduces their hardship, and contributing to Sears reputation as a trustworthy company is the most enjoyable aspect of this job.
Practice interpersonal skills, Acquiring knowledge on online commerce and shipping and receiving of goods.
Sales Associate (Former Employee) – Mississauga, ON – 24 April 2017
Three day shift periods and extremely overwhelming is someone does not show up on time for their shift. Could not leave until they did. Did not really learn anything because I was seasonal and treated me as such. Workplace culture was cold and not really cultured. Everyone did their job and stayed to themselves most of the day.
Enjoyable enough place to work but very inconsistent
Sales Floor Associate (Current Employee) – St. Catharines, ON – 22 April 2017
This job has been been fun for the last three years, but since the company has been having issues financially, they have been making a lot of changes very fast and everything is very inconsistent. There is not a lot of direction and associates are asked to things that they have either no idea how to do or are unrelated to their position. I love being a team player, but Sears tends to cross the line in that respect.
Brand Ambassador (Former Employee) – Guelph, ON – 19 April 2017
One week I would get 8 hours, the next I would get 20. It would vary like that. Also minimal job stability. Their policy is "always hiring always firing." Good if you want to get a job quick, not good if you want to keep that job.
Major Appliances Sales Representative (Current Employee) – Kingston, ON – 18 April 2017
During my interview I was told that I had the potential to be making 18$ an hour. Because of the poor commission rates I am making 12 dollars (base pay) with no commission because the commission goes towards paying off your hourly wage. On a 4700 dollar sale I made with no adjustments or exceptions for the customer I made under 200 dollars.
Some of the staff are fun to work with
Long periods, sometimes days without making any sales due to lack of customers
Sales representative (Former Employee) – Kenora, ON – 17 April 2017
Great atmosphere for dealing with customers, and a fantastic learning environment. At times, physical labour intensive, which was great for me. I enjoyed this job, and the employees I worked with, and the owners I worked for.
Customer Service Representative (Former Employee) – Belleville, ON – 12 April 2017
It was a first time experience with working in a factory sort of setting. I got to meet and work with a very wide variety of people. I enjoyed the training that we went through prior to being live on the pones with the customers. Very helpfull training.
Customer Service Representative (Former Employee) – Oshawa, ON – 11 April 2017
my overall experience at Sears wasn't the greatest. HR was extremely hard to get a hold of if ever there was a situation where I needed to speak with someone.
Management are a bit unorganized and just threw me on to the floor with out instructions, or training. I was hired as a Central Cashier, and spent the first couple of week on the Sales floor.
With that being said this was my first Retail Sales Representative position, of course at first I found this to feel a bit overwhelming especially since I was expected to already know what to do. Luckily I am a quick learner, and very outgoing.
I was hired for Seasonal and received a lot of hours when communicated that I had a lot more availability which for me was a pro. Management was pretty understanding and flexible with scheduling which was good.
Other than that I met some great people while working at Sears, and enjoyed the customer interactions.
Office Manager (Former Employee) – Brantford, ON – 10 April 2017
The franchise owner was an illeterate douchebag. He gave my job to his drinking buddy who couldnt cut it in sales. My chimney dept was closed a month later as he sucked. I worked hard to run all that stuff and was paid minimum wage and given maximum disrespect!