Establish vision goals and objectives for accounts assigned in the areas of quality and performance standards, and additional business opportunities and customer satisfaction.
Develop and document strong understanding of each client organization, logistics needs and competitive influences.
Establish performance measurement tools focusing on expectations and needs of accounts.
Raise the visibility within each customer’s organization of the quality and professional services
Seek opportunities to develop new business and to leverage and expand relationships with each existing customer.
emphasis on customer satisfaction and demonstrates his/her personal contribution by providing extraordinary service through a strong working knowledge of the Company’s services, as well as the policies and procedures.
Prepares management reports and reviews them regularly with assigned account(s) to show adherence to SOP requirements.
Other duties as assigned.
2 years higher level education.
Minimum of 2 years operational and sales experience in freight forwarding and/or logistics activities.
Work requires positive, competitive, confident personality with strongly developed persuasive and negotiation skills and a customer-focused orientation.
Must demonstrate effective collaboration skills to work well in a cooperative environment.
Work requires effective planning and organizational skills to schedule appointments appropriately and meet reporting deadlines. Effective follow-up skills are required.
Ability to produce error-free documents using the Company-standard software for word processing, spreadsheets, and presentations. As applicable, work may require the ability to generate more elaborate reports, charts and graphs.
Must be able to read, write, and communicate fluently in English.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Client Focused – able to anticipate and identify customer’s needs, expectations and effectively meet those needs to ensure quality customer service.
Communication - expresses ideas clearly and succinctly both verbally and in writing. Willingly participates, listens and seeks advice of others. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
Decisions and Problem Solving – analyzing information and evaluating results to choose the best solution and solve problems. Identifies and responds to changing needs of the customer. Ability to think and respond quickly to sales and service issues.
Analytical – examines and interprets a wide variety of data/information and makes recommendations and decisions.
Interpersonal Skills- establishes effective relationships, exhibits tact and consideration throughout interactions with others. Displays positive outlook and pleasant manner. Contributes to building team spirit by giving and welcoming feedback.
Self Management - manage time effectively while placing appropriate emphasis on excellence and speed of response in work performance.
Results Orientation – demonstrates a clear understanding of expected outcomes. Delivers in a timely manner. Seeks assistance when necessary. Accepts responsibility for results.
Initiative- takes independent action and effort exceeds what the job or situation requires.
Adaptability – reacts and adjusts positively to various work situations and a flexible approach to resolving challenges.
Diversity Orientation- treats each person in the department as an individual with individual needs and issues, and values differences among team members.
Safety- personal willingness to practice a standard of occupational health and safety including proper use of equipment and protective devices, and promote a safe working environment conducive to all involved.
Base: $60K, $650 /mo CA, gas card, 2.5% commission on new business/yr