Customer Relations Representative (Current Employee) – Westlock, AB – 16 February 2017
I love the job itself, but wages could be better. They have pretty decent bonuses and you get rewarded for a job well done. Only the finacial advisors get full time. Not much stability, as jobs are always getting cut and new jobs being created to take place of different jobs. I enjoyed the work and my co-workers alot. Choose you own benefits, whic is nice. Employee share program available as well which is nice, along with the perks of staff rates. Good room for advancement.
staff rates, Employee Share Program, good hours, room for advancement
low pay, not very stable, very high goal expectations
When I was there it wasn't a great place to work. It started off great with lots of support, fun things going on and fair treatment of employees but as time went on it seemed employees were set up to fail.
A good place to work if work life balance is important to you.
Incident Manager (Former Employee) – Scarborough, ON – 16 February 2017
I enjoyed my time at Scotia. The company provided me plenty of opportunity to improve myself and was very flexible in regards to work life balance. I wouldn't hesitate to recommend Scotia as a workplace nor would I hesitate in returning should an opportunity present itself.
Teller (Co-op) (Former Employee) – Cambridge, ON – 13 February 2017
Working at this company allows you to interact with my different customer portfolio's and work on your presentation skills. Being able to communicate with every age group, allows you to become a better problem solver and think analytically. A great job and has a lot of experience.
If you like sales, that's the only positions that will be left soon
Document Verification Specialist (Former Employee) – Calgary, AB – 13 February 2017
Scotiabank is going online which means that there are limited opportunities for any support or customer service positions. They are rapidly changing, closing branches and limiting positions. Pretty much the only positions left are in Sales.
Friendly staff, co-operative with needs, accommodating
high pressure, stressful, overtime must be approved by manager, managers always want more from you no matter what, no security anymore
Customer Service Representative (Current Employee) – Bowmanville, ON – 6 February 2017
There is a very diverse culture around our branch. It is a very upbeat and fast-paced. I love that everyone is unique and brings something different to the table. The most enjoyable part of the job is answering phone calls and dealing with customers and engaging with them in conversations. I enjoy helping individuals with their day-to-day banking needs and when a challenge arises, I enjoy the opportunity to learn more. The hardest part of my job is the current lack of advancement available. I enjoy staying busy and learning new roles and information.
Senior Assistant Manager (Current Employee) – Toronto, ON – 5 February 2017
Working at Scotia is rewarding in the sense of job security - at least until recently. However, the salaries are on the lower side on the average, at least in the Capital Markets area. The decision taking system is not agile.
5 years in the financial services industry, steadily progressing. I leave CIBC for Scotiabank and suddenly hit a wall. They made absolutely no effort to train me. No time was spent showing me their systems, their paperwork, how to do my job. It's a disaster.
Customer Service Supervisor (Former Employee) – Winnipeg, MB – 3 February 2017
Working at Scotiabank taught me many useful tips and tricks about customer service and I adopted helpful habits to maintain an organized happy environment. The best part was when management would spend energy on actually developing the staff but sadly so few of them do. Personal ethics are of little value and you are encouraged not to trust anybody even your coworkers. Product knowledge is vital. Meeting expectations is never good enough, there's always Always room for improvement. Acknowledgement is rare and raises even more so. Expectations are consistently above and beyond and office intrigue runs rampant. Tons of responsibility and very little room for errors.
My recent experience is limited to the Branch network.This is, and justifiably so, a company in business for profit so sales are very important. A fabulous place to work for those who can and want to "sell" credit cards, mutual funds and a plethora of other products..if you are truly customer service oriented and wish to provide advice in the vein of making your clients better off...this is probably not a great fit!
Employee Share Program, good benefit package
Long hours, conflicting messages with respect to expectations, poor training program
Customer Service Representative (Teller) (Former Employee) – Calgary, AB – 1 February 2017
Typical day consisted of working the front teller, most transactions consisted of people depositing cheques or withdrawing cash. Other uncommon tasks include issuing drafts, processing mortgage payments, balancing cash books, transferring cash to and from the vault, assisting and logging with safety deposit boxes, and tallying up the leftover cash from your wicket and making sure you are balanced by closing time.
All training was provided by the company and you had a supervisor as well as a manager to provide any help regarding procedures you might not be familiar in.
The workplace culture was very diverse, a good range of senior and youth as the position is very lucrative for advancing to further positions in the bank--it is in fact a required starting point.
The hardest part of the job are the constant updates which required you to focus on the job with as much regard as a university course, you will be subjected to continuous learning as policies change often.
The most enjoyable part would be the interaction that you get from clients. Your clients could be anyone and from anywhere as are their stories.
Corporate environment experience, training provided, great benefits for part or full time
very rare but sometimes your branch may get robbed