Pros: great benefits, room for expansion
Cons: alot of unhappy long term staff, not a positive environment to work in, unfair treatment of staff
- micro-managed by management without the skills required to manage people.
- too many rules to be able to help customer
- not enough compassion for customers situations
- focus was not customer service, but rated on customer service
- due to a lot of changes in achieving goals, customer service went to the background
- to political