Every day is different. Some can be poisonous and negative, others can be productive and enjoyable.
Customer Service Representative (Current Employee) – London, ON – February 26, 2016
Management often nitpick little things in order to hound you and stay on top of you so they can call it a "coaching session" thus making them seem like great managers, when in reality they create an environment of paranoia and often back stabbing.
Almost all levels of the job have positions that are so finely defined by corporate headquarters that it almost feels like a life version of filling in the blanks. No creative thought or independence, just following orders and strict guidelines. Increasingly all decisions are computerized where we just fill in the information and wait to see what the system spits out for us to tell the customers.
job advancement is good, though some managers love to nitpick and find reasons for them to claim you're not yet ready, benefits are good.
pay could be much better considering the b.s we deal with, quarterly/annual goals keep getting more ridiculous and often are changed mid year, so at one point you might be at 68% of your goal and now all of a sudden looking at less than 50%, even with the year over half over.