Pros: Great atmosphere, constant changes, helping customers and business is acknowledged
Cons: short lunches, difficult to see the end result of processing benefits
Typical day at work is to arrive on time for your work schedule. Review emails and respond time sensitively and by prioritize accordingly. Create/action/review/close cases build daily. Answer incoming calls from customer, listen and resolve with professionalism. look for new innovative ways to help the business and present to management as procedure requires. Follow rules and procedures according to business requirement. Time management and prioritize work and separate socializing time and work time and using it effectively are a few of the things I've learned through years and having a sense to better myself. I am very personable hence hardly have conflict with co-workers and teamwork is one of my biggest strength. Hardest part of the job is leaving things unfinished for the next day, I like to have things done or resolve within moments, so I can also say that patience has been build up for me as well in a sense. The most enjoyable part of the job is when the day is over, through no personal gain, realized that I have help so many today and being acknowledged by the business for it.