Responsible, accountable and performance oriented work environment. Focus on 360 degree individual development
Associate, Global Risk Management (GRM) (Former Employee), Toronto, ON – June 12, 2013
Pros: big support from management in organizing any events
A typical day would be to perform daily activities, go on coffee chats with colleagues from other areas in the bank, do some job training or any skill-building training, review your work with your manager. Management is responsible and believes in open door policy. Co-workers are welcoming, ambitious and hard working. The most enjoyable part of the – more... job is that there is always something new to learn. – less
Technical Analyst (Current Employee), Scarborough, Ontario – June 3, 2013
One of my primary responsibilities in the Enterprise Infrastructure Group, I performed comprehensive data management on licenses and organizing the information for reporting purposes. I also independently managed incoming calls from business groups and assigning helpdesk tasks to second level support, sharpening my communication skills as well as my – more... organizational abilities.
The hardest, but yet most enjoyable part of my job are my co-workers. There are days where we get along adn there are those days when we don't always see eye to eye. But at the end of the day, we stick by Scotiabank's vision which is "one goal, one team". – less
Senior Personal Banking Officer (Former Employee), Drayton Valley, Alberta – May 23, 2013
Pros: work life balance
Cons: advancing in a smaller town
I assisted my 500+ clients with day to day needs in the banking world. Everything from account reviews to the addition of a new home or retirement planning. Every day was a new challenge with new interactions with co-workers and clients. I enjoyed making dreams come true for my clients.
Senior Personal Banking Officer (Current Employee), Quebec, Canada – May 21, 2013
Pros: free breakfasts during meetings
Cons: long hours, unpaid work, sales focused rather than client focused
I am an employee who consistently, along with other colleagues, surpass sales objectives during the year. I am frequently solicited by management to make sales presentations due to my high product knowledge. I routinely participate at numerous charitable events throughout the year also. Despite my active involvement in the community and excellent sales – more... track record, many of my colleagues and I have not been happy to work for Scotia for many years now. Below are some of the reasons:
- Employees are expected to work late to meet job demands. Overtime policies, such as requirements to secure approval before working extra hours, make it difficult for employees to get paid.
- It has a very poor record-keeping system for overtime.
- Unpaid overtime has been a complaint from employees working in all provinces
- Some branches pay employees overtime while others do not. Management denies it.
- Employee salaries are well below the average in the industry, despite record sales. Some competing banks offer up to $10,000.00 more a year for candidates with the exact same qualifications and position.
- Being short staffed is a common problem at most branches due to its high turn over rate.
- Administrative support staff in branches are being eliminated making the overwhelming job demands even worse and increasing the long unpaid work hours.
- The focus on sales is tremendous. For example, I've been asked to request some brand new clients I meet to come back to see me at my branch for certain products/services that they could easily get at a Scotiabank closer to their home. However, in order to increase my branches sales, my branch manager specifically told me not to mention that they can get the same things done at the branch closer to their home or work. Making things more convenient or practical for clients is not as important as our branch sales volume. Colleagues from other branches confirm to me that the pattern is the same at their branches.
- Employees are promoted as managers more based on their knowledge of products and policies rather than their people skills. Many employees are also promoted based on favoritism.
- Yearly bonuses are kept at a minimum level even for many employees that surpass sales objectives assigned by management and even if these same employees are active in all of the banks community events.
Basically, I would never refer anyone to this bank for these reasons and so many others. – less
I liked to work with different people , Scotiabank provided that opportunity
Customer Support Representative/ Customer Service (Current Employee), Winnipeg, MB – May 20, 2013
Pros: i like this job, just feel like i need to make some changes.
Cons: this job taught me how to handle different situations with a excellent results
Every day there were different situations and different people to deal with . I was able to learn most of my job by doing it as I go. I love to interact with people , helping them investigate some transactions , or give them recommendation how to bank more efficiently. Some of my responsibilities were to do large amount of filling, boxing files and – more... recording boxes that were sent for safekeeping for next few years. I know how to use office equipment and respond efficiently to coworkers or customers inquiries on the phone. – less
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Waterloo/Kitchener, ON – April 22, 2013
- Provide prompt, accurate and professional service to all retail customers. - Responsible for meeting customers' day to day transactional needs, general inquiries and directing sales opportunities to the appropriate sales officer
- Management and coworkers generally friendly and supportive
- Hardest part of job is dealing with customers in difficult – more... financial situations, or irate customers
- Enjoyable when able to satisfy customers through service, saving them money, etc. – less