Customer Service Officer/Team Lead assist (Former Employee) – Calgary, AB – 22 January 2018
Has great culture and employee recognition incentives. Management and communication is solid throughout. Great place to get your foot in the door if you intend on having a career in banking or finance sector.
The management at Scotiabank have been great to me when it come to anything having to do with my two kids. I am casual and sometimes i have set hours and other times it on call. I have learned a lot in the four years that i have been there. The hardest part of my job is when the lines are long and customers get unhappy. The most enjoyable part of the job is the people that I work with that make the day go great and help you when you need it.
Financial Advisor (Former Employee) – Grande Prairie, AB – 7 December 2017
Decent salary. High paperwork, compliance and sales targets. Be aware that focus has shifted from customer planning to product driven sales in recent years. Any financial advisor working at a bank is looking for aggressive product sales, free advice is how you push your products. My experience near the end was 45min long meetings every morning were the person with the worst sales was questioned in front of their coworkers. No support from management and credit and lending manuals that were out of date compared to changing procedures.
lending guidelines not updated to allow smooth credit workflow
Customer Service Representative (Former Employee) – Windsor, ON – 29 November 2017
Commerical/Small Business Customer Service Representative. Very busy. Transactions include buying and selling of gold and silver, Euro,sterling pounds, etc. Management is very fair and understanding.The systems change every day and l adapt quickly to them. We have many diverse ethnicity within the company and trained them all. The hardest part of the job is being part time. I love working with people and helping them solve their concerns. I like seeing the customer leave satisfied.
Associate Tax Officer (Current Employee) – Toronto, ON – 29 November 2017
The department that I work in does not have work/life balance & does not recognize employees. We have to pay for our own holiday parties. I am sure other departments are different. This is a corporation with approx. 40,000 employees.
Gestionnaire de portefeuille (Current Employee) – Montréal, QC – 28 November 2017
Review if all my sales have been recorded from the previous day. Look at my agenda and prepare for all my appointments. Listen to all my messages on my voice mails & emails from the night before. Be available, professional, listen, problem solver and be the best Financial Advisor that could be. Dealing with customers emotional problems that they deal with, must be the hardest part of the job. (many customers deal with their own peronal issues and need to be empathetic the best I can). Helping people is my biggest reward and seeing them walk out of my office with a huge smile in their face(s).
Customer Service Representative (Former Employee) – Edmonton, AB – 27 November 2017
I liked working at the bank and I learned a lot about personal finances. It was a great job while I was figuring out what I really wanted to do with my life. I know I could've made it a career, but I decided to take another route.
Branch Manager (Current Employee) – Toronto, ON – 21 November 2017
A typical day at work entails overseeing regulatory operations, engaging with customers and coaching and developing talent. I have learnt that I need to lead through example. As a leader, we are faced with diverse, on going challenges. It is important that we respond to these challenges with a positive attitude and a solution based approach. It is also important that we bring energy and a goal mindset to work. It is our job to keep our teams focused and on plan. Recognition is key in the workplace. As a leader, we need to bring the team together as often as possible to ensure unity and that everyone is working together towards a common goal. These are the opportunities we have to recognize success, brainstorm around challenges and share pertinent team information. The most difficult aspect of the job has been leading through transformation change. We have to keep our teams motivated and inspired and support them in future career development. The most enjoyable aspect of the job is the people. Working as a team towards sales and customer service targets or fundraising goals has been very rewarding. Furthermore, being able to develop talent and observe employees progressing within their career has been gratifying. Finally, working with customers to create customized financial plans and meet service agreements has been truly enjoyable.
Credit Support Officer - Commercial Banking (Former Employee) – Toronto, ON – 15 November 2017
Working at Scotiabank was a enjoyable experience, provided in-depth training and the necessary tools to succeed. Likes to promote within. Best part of working at Scotiabank was definitely meeting different people that were enjoyable and professional.
Financial Advisor (Current Employee) – Toronto, ON – 14 November 2017
Just like any other Financial Advisor/ personal banking officer position at a bank there is too much pressure on sales. It's a good job to get in the bank, but do not be hopeful that this positon will help you transition into a corporate role.
People Leader (Current Employee) – Toronto, Canada – 14 November 2017
I joined Scotiabank in 2016 and started working in the Digital Factory - our innovation hub tasked with transforming the customer experience. There, I had the opportunity to work with the most talented group of individuals in my international career and have made significant impact to the work, culture and team. It's been an incredibly rewarding experience.
I recently moved to another new group to the bank. Scotiabank saw this skill-set as being an important one for the bank so they invested in it's creation.I think that's pretty amazing.
If you're looking for a place that will challenge you, offer meaningful training / development opportunities and give you access to some of the best leaders in the business (technology, retail banking, operations etc.) than this is the place for you.