Customer Service Associate (Former Employee), Ottawa, ON – November 6, 2014
Pros: nice people
Cons: some customers hard to deal with but you always tried your best
we worked hard and enjoyed it!!!! Management were always fair and had an open door for me whenever I needed them. I learnt a lot and had all chances I needed to improve in my jobs. Co-workers were always helping one another. Pleasing some customers was not always easy but we always tried to make sure they thought they were right even when they weren't but by the time they left they had a change of mind. Working with people was the most enjoyable part of my job!!!!
Customer Representative (Current Employee), Regina, SK – October 6, 2014
Everyday you strive to give clients excellent customer service and make sure they know you are handling their financial issues or concerns in the right manner. Overall, Scotiabank is an excellent place of employment however management could use more work on organization as well as making sure the right people are getting a good salary and are treated well so the employment turnover is not so large.
Large employer/organization. Got lost in the hierachy at the Branch level
Customer Service Representative (Former Employee), Toronto, ON – September 22, 2014
Not people oriented/employee at the branch where I worked. I felt that because the Management was under pressure from those at the top to attain the bottom line, the employees were treated as robots. That, plus management showed favouritism..
Customer Representative (Current Employee), Calgary, AB – September 16, 2014
Pros: constant learning
A typical day at work includes dealing with customers and answering their questions while efficiently working through customer concerns.
I learned many things including the importance of clear and concise communication and many different processes within the bank.
The hardest part of the job is dealing with customers who are upset about bank policies and processes.
The most enjoyable part of the job is being able to work quickly and efficiently and meeting each customer and creating an environment where they feel comfortable discussing banking, which is an uncomfortable topic for many people.
Senior Personal Banking Officer (Current Employee), Kemptville, ON – September 2, 2014
Provide financial planning and advice to a book of assigned clients with a main focus towards credit and investments Stay in regular contact with all clients to ensure a high level of client satisfaction, retention and to obtain new business Ensure all personal sales goals have been exceeded in order to support the overall business objective of the branch team Minimize the bank’s exposure to risk by adhering to policies with regards to privacy, money laundering and anti-terrorism legislation Consistently adhering to the high expectation for excellent customer service and sales abilities while presenting a professional image