Customer Service Supervisor (Current Employee) – Calgary, AB – 28 April 2017
Working at Scotiabank, has been great. I have been able to work with people who have helped me grow as a person and with the company. I have advanced in 10+ years. I have met wonderful people both on the front line and in sales.
I have worked with wonderful managers who have also helped me understand what it is to coach a person being a supervisor to being just a plain teller.
On a basic day, customers come in and are welcomed warmly and doing basic to in depth transactions. I will listen to every customer's request and ensure that it is done to the best of my abilities, if not ensure that it is escalated to the right department.
I have found the most enjoyable part of working with Scotiabank is working with wonderful people.
Sr Personal Banking Officer (Former Employee) – Sudbury, ON – 27 April 2017
some people have great experiences working there but some people find it hard when goals are not reduced but expectation to train other individuals take up your time. management is not helpful at all with this.
CUSTOMER SUPPORT OFFICER (Former Employee) – Calgary, AB – 24 April 2017
Scotiabank hired for Customer Service Rep then then switched to be heavily focussed on sales Sales became a big part of performance metrics Scotiabank opened a Contact Centre in South America and laid off all workers in Calgary Contact Centre
Customer Service Representative (Former Employee) – Coaldale, AB – 22 April 2017
The training is excellent and the co-workers were very helpful if and when a situation arose. the position was only casual as on call for sickness. it was a very good place to work I learned a lot of things and you have to remember a lot of things and that's were the co-workers were excellent.
Accounting Officer- garnishments (Contract) (Former Employee) – Mississauga, ON – 19 April 2017
I worked at the garnishment department. The staff was really helpful and polite in training. It was fun place to work. Management was ok as well. Work was not that difficult as there were lots of experienced ppl.
Customer Service Officer (Former Employee) – Calgary, AB – 17 April 2017
Was a great company to work for until they started restructuring & laying off entire departments. Training was excellent, salary & benefits were fantastic, management was for the most part approachable & respectful of work-life balance. They believe in rewarding their employees for a job well done & I would've been happy to stay there had they not closed down my department. I'd recommend working there (if you can actually find a job there these days) but have a backup plan.
Customer Service Representative (Current Employee) – Mount Forest, ON – 15 April 2017
I have learned so much in the past 6 months from counting cash, more comfortable with the computer, self confidence. My fellow employees are very nice, always their to lend a hand. I am always trying to learn more each and every day I am at the branch.
Sales Focused with a rather less focus on training
Small Business Advisor (Current Employee) – Canada – 14 April 2017
I recently started working here as a Business Advisor and with an MBA I feel this is not a very interesting workplace for a Business graduate interested in Finance career, atleast at the retail level.
Training is minimal and the sales goals are unrealisitic to some part. Solely focused on Sales and less on advise part so far (bad training remember). Mostly for people who are interested in Sales, opening accounts (literally opening accounts), and enjoy stressful work environment.
But, as with any other bank job this comes with a lot of paper work and if you're good at all these, a good chance for advancement is what I see. Opportunities are presented and you've to be hungry enough to grab them before someone else does. Good opportunity to develop networking and Marketing skills. Pay is decent for someone who comes out of college.
Career Advancement opportunities
Long hours, boring job duties, dealing with some angry clients on a daily basis
Customer Service Representative (Current Employee) – Edmonton, AB – 13 April 2017
Management does not care about you personally as an employee. You are just a space filler to make them look good. Advancement and loyalty play no part in how they manage their subordinates. Very little personal connection, no interest in building a rapor or relationship (Im not asking them to be my best friend, but a little interest in my personal life would be nice).
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Winnipeg, MB – 6 April 2017
The hardest part of the job is sometimes the clients. A typical day involves talking to customers, and solving their problems but also doing some other back end work like postings and such. Management is super friendly and easy to talk to