Pros: Great people to work with
Cons: Repetitive work
A typical day at work for me consists of assisting clients with their everyday banking needs, greeting them as they come to the branch for appointments, and following up with with my team. These days it seems like there is always something new afoot; these changes are often greeted with varying levels of enthusiasm from my co-workers but I do my best to try and be a cheerleader for change.
The time that I have spent with my organization has taught me to listen and when in doubt, ask questions as ambiguity and assumptions often lead to mistakes. I believe that great customer service begins with listening. If a customer needs to vent their frustrations (within reason) sometimes it is necessary to let them. In the end, we must hear what they are saying and respond sincerely and helpfully. My job is about more than simply posting transactions correctly; in order to be REALLY good at my job, I need to offer sound and reasonable advice and solutions that help the client get ahead financially and leave them with peace of mind.
Management within my organization...management is a difficult job and there are some individuals that are better suited to it than others.
My co-workers make my job feel less like work. I feel that we are a great team, we look out for each other and try to help out wherever we can. These people are without a doubt the most enjoyable part of my job.
The hardest part of my job is dealing with difficult clients. For some, everything is "urgent", must be done ASAP. This does not always gel well with the banking world as we must follow compliance protocols, – more... submit documentation, and, unfortunately, sometimes there is simply nothing we can do to speed up the process. It is also sometimes difficult to deal with clients who have false sense of entitlement. Holds must be removed, fees reversed, and backs bent over backwards to accommodate clients who simply show us no courtesy. I have no problem going above and beyond for our clients - its a part of my job - however it is difficult to summon the strength to fight the internal bureaucracy in order to make exceptions for a client who just wants to throw their weight around. – less