Mortgage and Loans Officer (Current Employee) – Toronto, ON – 9 May 2014
Scotiabank's best feature are the people that work there, which to me is a little disheartening. Their business practices are a little off in my eyes, such as their training. For example, I am a new employee and was thrown on to live calls with real customers, dealing with their live accounts, while in training. I was not comfortable with that at all. Coming in from being unemployed and knowing how sensitive an issue money is to alot of people, that was very surprising.
I now help support the loans and mortgages department, which I took because I needed the full time hours/salary. If I had known the training would have just been one week, three days of which, were spent reading manuals and having MAYBE one hour of computer "play time" to learn processes and procedures, I might have stayed in the entry level role a little longer to get used to the system, which is VERY outdated.
The workload is not very "employee friendly". Not that I'm at work to breeze by, but there is something to be said about making the employees happy by not treating them like dogs and just expecting them to take hours upon hours of calls, back to back to back, without room to leave a note on a customers account. Our time is counted against us by the minute, even if we take a 10 second breath between calls, which goes against our statistics, which goes against our merit increase. That's just one of the measures that we have to compete with.
I feel that if Scotiabank was to really look at how they do things, they would see that they would need to;
1. Bring in an updated system that is moremore... user friendly and easier to navigate, would make calls go faster, which would in turn lessen the amount of call wait times for our customers.
2. Train new hires THOROUGHLY with "dummy" accounts and not throw them on the phones while they are in training just to help alleviate some of the call volume, which would help them make less mistakes and increase confidence in the customers when they speak to an agent.
3. Change their branch hours to help accommodate our changing customer base. There are too many branches that don't have hours that are conducive to the way our customers lives are, terrible hours and an inconsistency in the practices that they offer.less
Some free banking/learning about money and the Shares plan
Workload is stressful, vacation time is based on the centre, not the department, system is slow/keeps crashing, unable to email statements to customers who request them
Depending on management, this can be a good place to work
Financial Advisor (Former Employee) – Toronto, ON – 22 August 2017
Depending on management, this can be a good place to work. Work experience is only relevant to your supervisor. I have had an amazing branch manager and a terrible manager with a micro management attitude. Long work hours were appreciated and awarded by one branch manager, while the other did not.
Learned many skills at Scotiabank. Felt proud working there.
Lending and Investment Officer (Former Employee) – Brampton, ON – 21 August 2017
Many phone call, large and crazy workload. Drop in customers who you had to serve, including schduled customers. Need to work under pressure. Always a deadline to for example, submit a loan application or RSP deadlines. Mortgage loan deadlines so they could be processed ontime for closing day. Not to mention, internal mandated deadlines. Once a week staff meetings. Dress up everyday nicely in a suit. Unfortunately, a sales target culture has taken it's roots there subverting service levels. Staff that have the best sales are rewarded and nothing recognized for those with good service.
Can get alot of experience in advising about financial services and products
Teller (Former Employee) – Red Deer, AB – 18 August 2017
loved working for the bank. i got to learn different postitions in my time there. the part time hours were not enough for me. i did work in a few of the banks in sylvan lake and red deer to keep part time position. hours were cut and i had to find a more permanent job
Good salary and benefits in a clean and professional environment.
Manager Customer Service (Former Employee) – Maple, ON – 18 August 2017
The only thing constant at Scotiabank is change. Manager Customer Service level is typically stressful due to the constant down sizing and redistribution of workloads. In our age of technology most customers come to the branch because they have a problem so you must be adept at changing a negative situation into a positive opportunity to sell.
Personal Banking Officer (Former Employee) – Toronto, ON – 15 August 2017
I have worked in the call center so my experience is not based on the branch. So stressful, someone is always listening to your calls and finding something to criticize. They always expect you to find a way to sell anything to the customer whether it is suitable or not.
Financial Advisor (Former Employee) – Manitoba – 8 August 2017
Company highly focused on sales and pushing numbers. Hard to find quality clients at some rural locations,but sales targets are still there making you feel stressed day in day out!!! Not worth putting your self and your family through this day in day out maybe if this role was 80k plus... there are so many other jobs out there where you can make the same wage doing half the work/half the stress or any...
Customer Representative (Current Employee) – Calgary, AB – 8 August 2017
poor mannagement with no respect. Mirco management, no funs. sales target always push employees to work extrat and overtime. No support for your career development. But co-workers were nice since everyone is on the same boat.
Belle rencontre avec les clients, enrichissant, dépassement de soie.
Specialist Gestion des avoirs (Former Employee) – Brossard, QC – 8 August 2017
8:30 à 10:00 Préparation des l'agendas de rencontres avec les clients préparation des dossiers,finalisation des demandes d'évaluation, vérification , retour, d'appels, répondre aux différents courriels reçu, réunion de début de journée.
10:00 à 13:00 Rencontres clients, appels sollicitations, autorisation de dossiers, travailler les opportunitées de vente. Envoyer les dossiers finalisés pour vérification.
13:00 à 14:00 repsas
14: 00 à 16:00 Rencontres clients, dossiers à terminé, mise à jour des donnée, appel sollicitation, envoyer fax, retourner les appels, répondre aux courriels,
16:00 à 17:00 Préparer la journée du lendemain, confirmer les rendez-vous, soumettre les demandes de recherches ou autres aubon département, exécuté le plus de travaille possible afin de vider l'agenda de rencontre et les différentes demandes reçu par le centre du service à la clientèle
domaine financier très intéressant, environnement de travaille agréable