Mortgage and Loans Officer (Current Employee) – Toronto, ON – 9 May 2014
Scotiabank's best feature are the people that work there, which to me is a little disheartening. Their business practices are a little off in my eyes, such as their training. For example, I am a new employee and was thrown on to live calls with real customers, dealing with their live accounts, while in training. I was not comfortable with that at all. Coming in from being unemployed and knowing how sensitive an issue money is to alot of people, that was very surprising.
I now help support the loans and mortgages department, which I took because I needed the full time hours/salary. If I had known the training would have just been one week, three days of which, were spent reading manuals and having MAYBE one hour of computer "play time" to learn processes and procedures, I might have stayed in the entry level role a little longer to get used to the system, which is VERY outdated.
The workload is not very "employee friendly". Not that I'm at work to breeze by, but there is something to be said about making the employees happy by not treating them like dogs and just expecting them to take hours upon hours of calls, back to back to back, without room to leave a note on a customers account. Our time is counted against us by the minute, even if we take a 10 second breath between calls, which goes against our statistics, which goes against our merit increase. That's just one of the measures that we have to compete with.
I feel that if Scotiabank was to really look at how they do things, they would see that they would need to;
1. Bring in an updated system that is moremore... user friendly and easier to navigate, would make calls go faster, which would in turn lessen the amount of call wait times for our customers.
2. Train new hires THOROUGHLY with "dummy" accounts and not throw them on the phones while they are in training just to help alleviate some of the call volume, which would help them make less mistakes and increase confidence in the customers when they speak to an agent.
3. Change their branch hours to help accommodate our changing customer base. There are too many branches that don't have hours that are conducive to the way our customers lives are, terrible hours and an inconsistency in the practices that they offer.less
Some free banking/learning about money and the Shares plan
Workload is stressful, vacation time is based on the centre, not the department, system is slow/keeps crashing, unable to email statements to customers who request them
Project Manager (Former Employee) – Scarborough, ON – 23 March 2017
Scotiabank is an excellent place to work People at Scotiabank is really disciplined and committed to do the best job Scotiabank is highly organized Scotiabank has excellent technology and is willing to provide excellent service to its customers People at Scotiabank is very professional
Analyst (Former Employee) – Calgary, AB – 21 March 2017
Underwrite credits, spreading financials, lots of research on different industries and companies to determine if they are safe to finance loans to. The people are all very supportive and willing to explain their thought processes and approaches to younger staff members.
Job security, learn a lot about financing, supportive leadership.
Slow promotion, boring work environment and quite coworkers.
Senior Financial Advisor (Former Employee) – Sarnia, ON – 17 March 2017
Demands were very high. I loved helping people however the product pushing for clients that wouldn't benefit was enormous. I enjoyed preparing financial plans for clients and helping them achieve their overall financial goals
Excellent workplace to have a job. Immigrant friendly and support career advancement.
Customer Support Representative (Former Employee) – Charlotte County, NB – 17 March 2017
Excellent workplace to have a job. Immigrant friendly and support career advancement. I especially like their community volunteering. But, emerging of technology in banking system eliminates some job positions and has been replaced by machines.
Recognition and appreciation days for both customers and employees.
More part time/ contractual than full-time offered job.
Quality Assurance Analyst (Former Employee) – Toronto, ON – 14 March 2017
I had little experience earlier working in banking domain but my older experience was very limited. Even though Scotia Bank liked my profile and gave me a chance to be a part of their IT Team. I thank all for the all the support and learning.
Associate Business Systems Analyst (Former Employee) – Toronto, ON – 14 March 2017
My team at Scotiabank was amazing to work with. Everyone was very friendly and helpful as well as willing to help me grow as an employee. Also, I found there to be many benefits to working for a company such as Scotiabank such as company perks.
Supervisor / Customer Service Representative (Former Employee) – Surrey, BC – 13 March 2017
I very much enjoyed working for the company as I was there for a very long time. I really enjoyed the customer aspect of it.I was able to achieve understanding my customers as well I very well established relation ship with them all. I am great full for that. I learned a lot from working at Scotia Bank. Very great full.
Financial Advisor (Current Employee) – Oshawa, ON – 9 March 2017
Pay is decent, however training program was insufficient. Systems are OLD, the departments you are meant to call when you need assistance almost never give you the right answer, or don't answer and tell you to leave a vm or send an email.
Management sucks, do not care about people. My branch had SEVERAL (about 4 or 5) employees who were sick with various terminal illnesses such as lung disease, breast cancer and some other illnesses that required them to take a leave of 2months +, management didnt even send a get well card.....
decent pay + annual bonus
stressful job, no support, employess are undervalued
Customer Service Representative (Current Employee) – Toronto, ON – 6 March 2017
Great company to work for! Lots of room for development and to grow within the company itself. Interacting with customers on a personal level. Amazing feeling knowing that you helped someone with their financial needs.
Financial Advisor (Former Employee) – Red Deer, AB – 6 March 2017
Scotiabank is a great place to work if you are looking to advance your career in banking industry or if you are looking to build experience in the financial sector. They offer lots of opportunities for advancement but it is a challenging job.