Customer Representative (Current Employee), Regina, SK – October 6, 2014
Everyday you strive to give clients excellent customer service and make sure they know you are handling their financial issues or concerns in the right manner. Overall, Scotiabank is an excellent place of employment however management could use more work on organization as well as making sure the right people are getting a good salary and are treated – more... well so the employment turnover is not so large. – less
Large employer/organization. Got lost in the hierachy at the Branch level
Customer Service Representative (Former Employee), Toronto, ON – September 22, 2014
Not people oriented/employee at the branch where I worked. I felt that because the Management was under pressure from those at the top to attain the bottom line, the employees were treated as robots. That, plus management showed favouritism..
Customer Representative (Current Employee), Calgary, AB – September 16, 2014
Pros: constant learning
A typical day at work includes dealing with customers and answering their questions while efficiently working through customer concerns.
I learned many things including the importance of clear and concise communication and many different processes within the bank.
The hardest part of the job is dealing with customers who are upset about bank policies – more... and processes.
The most enjoyable part of the job is being able to work quickly and efficiently and meeting each customer and creating an environment where they feel comfortable discussing banking, which is an uncomfortable topic for many people. – less
Senior Personal Banking Officer (Current Employee), Kemptville, ON – September 2, 2014
Provide financial planning and advice to a book of assigned clients with a main focus towards credit and investments Stay in regular contact with all clients to ensure a high level of client satisfaction, retention and to obtain new business Ensure all personal sales goals have been exceeded in order to support the overall business objective of the – more... branch team Minimize the bank’s exposure to risk by adhering to policies with regards to privacy, money laundering and anti-terrorism legislation Consistently adhering to the high expectation for excellent customer service and sales abilities while presenting a professional image – less
Operations Assistant / Customer Service Roles (Former Employee), Vancouver, BC – August 13, 2014
Pros: team work environment
Cons: pay scale
I have seen many different roles of the bank from various departments. Of the positions I held, I enjoyed that I was constantly being challenged. I was well supported by my co-workers and management. Management is extremely supportive of those who wish to further their career and there are many aids, courses, coaching etc. to help you get there.
The – more... hardest part of my job was when I moved into the retail banking. The environment was fast-paced and stressful much of the time. Compensation for this responsibility deserves to be higher.
What I enjoyed most was the way that staff and management worked as a team. There was a really good work environment among staff including many events, fundraisers and team building exercises. – less