A typical day of work at Value Village consists of working in one of two sections of the store: Operations, which are the storefront employees, cashiers, Storefront Management, and CDC (Community Donation Centre) workers. They are responsible for selling items, ensuring the store is well merchandised, cashier duties, working the fitting rooms, and providing all around good Customer Service. If you work in Production (like I did), then you will be one of the numerous workers in the back of the store that are responsible for the sorting, pricing, and merchandising of all received sellable items based on their department (i.e. Bed & Bath, Clothing, etc). My department was Books & Media, so I was responsible for all the books, magazines, records, CDs, and movies that were donated.
During my time there, I was able to garner a lot of very useful tools for customer service, sales, promotion, and marketing. I also learned the importance of functioning well both with a team and alone.
The management is very down to earth, and always approachable regardless of the topic of conversation. They set realistic goals for themselves and their employees, and aid them in achieving targets. My co-workers were one of the best parts of the job experience. No matter what demographic you fit in to, there is always a smile and a friendly face ready to help you with work, or to be a generally good friend. Make no mistake, the culture of Value Village comes directly from the team members; after all, they are the ones choosing the items to supply! They help to foster and maintain a friendly and positive – more... environment.
The toughest part of my job was dealing with certain customers. These types of stores always have regulars, and generally, most are friendly. That being said, there were certain ones who made me and other co-workers and customers feel uneasy. Diffusing these situations is often difficult, regardless of position within a company. But we always dealt with it as best we could. I personally often ensured to provide additional positive customer service to these people that was not necessarily required. It made the customers especially happy to have someone attend to them more personally, and my co-workers appreciated being able to focus on their tasks.
All in all, I highly recommend Value Village to anyone looking to gain valuable sales and retail experience. They offer good wages, room for growth, and even incentives such as Health Benefits and Profit Sharing for employees. Next time you find yourself shopping there, ask one of the employees what it is like to work in such a place, and they are sure to start their description of work life with a big smile. – less