Best people and work environment I have ever worked in.
Pros: great pay, staff events, good people to work with, full benefits, not sales
Cons: shift work, seniority based promotions, parking downtown
Like any call centers calls become routine. The most frustrating part is not being able to make the required changes to solve a problem but having to rely on other departments to do so.
The people, management or otherwise, are great and make work an enjoyable place to be. From my experience management is beyond supportive and honestly caring.
The hardest part of the job is trying to understand what goes through the mind of some of the on site technicians. It is hard to believe sometimes but you do only hear one side (customer) of the story.
Overall WORK HERE and you will not regret it..