Best people and work environment I have ever worked in.
Technical Support Representative (Former Employee) – Regina, SK – 10 August 2014
Like any call centers calls become routine. The most frustrating part is not being able to make the required changes to solve a problem but having to rely on other departments to do so.
The people, management or otherwise, are great and make work an enjoyable place to be. From my experience management is beyond supportive and honestly caring.
The hardest part of the job is trying to understand what goes through the mind of some of the on site technicians. It is hard to believe sometimes but you do only hear one side (customer) of the story.
Overall WORK HERE and you will not regret it..
great pay, staff events, good people to work with, full benefits, not sales
shift work, seniority based promotions, parking downtown
Analyst (Current Employee) – Regina, SK – 24 February 2018
This company is definitely a crown corporation with lots of oversight and tons of micromanaging. Senior management argue and use destructive criticism to try and put down other departments but offer no advice, vision or clear outcomes that need to be achieved. The pay and benefits are great but it comes at the cost of a culture where it is hard to get support, cooperation and help from fellow employees. I notice that it is a command and control management style so if you try to suggest an alternative to your manager, director or executive you get labelled as a road block and that you can't follow directions. I've read the other reviews for SaskTel and I'm not sure what departments those employees were working in.
I can say this, if you're in-scope and you just go to work to put in your time and collect a pay cheque then you may like working here. I don't suggest taking an out of scope role since I've seen how the amount of time managers are required to work is continuing to increase due to under-resourcing in-scope positions.
Pay and Benefits
Culture, command and control management, no vision