SANMAR CANADA IS THE LEADING NATIONAL WHOLESALE DISTRIBUTOR OF IMPRINTABLE APPAREL TO THE ADVERTISING, EMBROIDERY, AND SCREEN-PRINTING INDUSTRIES. WE ARE AN AGGRESSIVE, SERVICE-ORIENTED COMPANY WITH AN EMPLOYMENT OPPORTUNITY FOR A BILINGUAL RECEPTIONIST. THIS MATURE, SELF-MOTIVATED INDIVIDUAL MUST WORK WELL IN A FAST-PACED, TEAM ENVIRONMENT AND POSSESS STRONG INTERPERSONAL SKILLS.

COME AND JOIN OUR TEAM AND EXPERIENCE THE DIFFERENCE!

The role of the Bilingual Receptionist is to promptly answer the telephones in a pleasant manner. He / she will be required to utilize excellent communication skills and handle himself / herself professionally with both internal and external customers.

Required Qualifications and Experience

• Previous telephone experience
• Exceptional communication skills and telephone manners, in both English and French
• Must be able to work well under pressure and in a team environment
• Must be able to multi-task and possess strong organizational skills
• Working knowledge of Microsoft Outlook, Word, and Excel

Working Conditions

• 40 hours per week, Monday to Friday
• Occasional overtime required

Primary Accountabilities

• Answer incoming calls within 3 rings
• Accurately forward calls to personnel and voice mail
• Scroll through holding telephone lines every 20 to 30 seconds
• Greet all customer in a friendly and professional manner

Job Duties

Assist at the Pick-Up Counter, processing pick-ups, returns and customer inquiries

• Consistently monitor all incoming calls and forward them efficiently and accurately
• Monitor and assess the call distribution and recommend any improvements
• Act as a support network for the team by assisting with other office duties
• Consistently exercise and promote SanMar Canada’s values
• Additional duties as assigned

Working Relationships

• Work in cooperation and communicate effectively with all levels of staff
• Handle confrontational matters in a professional manner
• Support and respond to SanMar Canada's customers’ needs and requests
• Work effectively and efficiently under little supervision
• Keep co-workers informed of activities that have implications to their department

Self-Management

• Take responsibility for own work area
• Suggest improvements to increase performance and productivity within the department
• Improve upon own skill level as job evolves
• Organize and prioritize daily work adequately
• Maintain and exercise a strong focus on SanMar Canada's Values
• Handle any changing conditions in the workplace in a positive and professional manner
• Respond to different personalities in a positive and professional manner
• Set daily, weekly and monthly goals
• Complete all assignments thoroughly and in a timely manner
• Must maintain an excellent attendance record and present a professional appearance
• A certain level of discretionary effort is expected

Communication

• Possess excellent listening, verbal and written skills, in both English and French
• Use effective listening skills to understand internal & external customers' needs
• Handle all follow up requests for both internal and external customers
• Openly communicate any successes, concerns, or problems related to the job