Bilingual Call Centre Representative ENGLISH/FRENCH
SanMar Canada - Richmond, BC

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SanMar Canada is looking to add a Bilingual Customer Service Representative to our Richmond location. The role of a Bilingual Customer Service Representative is to build and develop strong relationships with SanMar Canada's customers, specifically in the Quebec territory. He/she must promote the company’s products and services, primarily over the phone.

If you are an outgoing individual who works well being a part of a supporting and growing team and you meet the requirements below please forward us your resume.

Extended benefits are offered after a successful completion of your probationary period.

Required Qualifications and Experience

  • Minimum of 6 months experience in customer service and/or retail environment
  • Exceptional communication skills and telephone manners, in both English and French
  • Must be able to work well under pressure and in a team environment
  • Must be able to multi-task and possess strong organizational skills
  • Excellent problem solving skills
  • Working knowledge of Microsoft Outlook, Word, and Excel - phone queue experience as asset

Hours of work
Monday – Friday 6:00am – 2:30pm

Job Duties

  • Handle difficult situations and customers in a professional manner
  • Assist customers in the showroom with product while strengthening own presentation skills
  • Create and search for existing credits
  • Consistently meets or exceeds Department expectations for productivity levels
  • Must maintain an excellent attendance and punctuality record. Must be reliable and available at designated work area at assigned start time
  • Offers up to date and accurate information to customers and co-workers
  • Follows SanMar Policy and Procedure as outlined in training manuals, online, the employee handbook and other available resources
  • Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers

Only qualified applicants will be contacted. No phone call or recruiters please.