Administrative Supervisor
Saint Elizabeth Health Care - Markham, ON

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Reporting to the Regional Director, we require an enthusiastic, results-oriented Supervisor of Administrative Services for our Service Delivery Centre (SDC) based in the Central, York Region. This position works collaboratively and proactively as a member of the Management Team to achieve operational objective in an effective and efficient manner.


  • Supervises administrative support staff to ensure operational performance and service targets are met.
  • Fosters a continuous quality philosophy by ensuring that efficient and effective administrative systems support excellence in service delivery.
  • Hires new staff to meet resource needs for administrative support services and coordinates their orientation and training.
  • Educates, coaches and develops staff for overall success of the Team and SDC.
  • Builds strong, cohesive high performing teams.
  • Oversees the billing and revenue collection processes at the Service Delivery Centre.
  • Oversees the technical requirements of the SDC admin and Leadership staff.
  • Effectively manages employee performance and identifies and implements opportunities for professional development.
  • Schedules administrative staff and proactively/appropriately anticipates coverage requirements and forecasting needs.
  • Monitors and evaluates resource utilization in accordance with the operating plan, SDC

objectives and CCAC/Private Pay Targets.

  • Proactively identifies and raises issues and concerns and takes steps to resolve issues in a timely manner
  • Generation of data reports for the Regional Director, Leadership Team and Service Coordination to support information – driven decision making.


  • Degree/Diploma in Business Administration or in a related discipline is preferred.
  • 5 Years recent management experience within a fast paced, rapidly changing business environment that delivers services on days, evenings and on weekends.
  • Knowledgeable of operational activities within a business unit, including billings, collections and scheduling.
  • Availability to work days, evenings and week-ends.
  • Strong written, oral, presentation communication skills.
  • Ability to organize, prioritize and achieve outcomes with and through others
  • Track record of leading by example, promoting positive employee relations and employee engagement.
  • Exceptional customer service skills are required to effectively interact with staff, management and external customers.
  • Strong customer service orientation.
  • Intermediate computer skills in MS Office, Excel and Procura.
  • Financial management and budgeting skills.
  • Familiarity with workload statistics.
  • Medical Records background is preferred.
  • Other duties as assigned.

Please apply on-line to

About this company
Established in 1908, Saint Elizabeth Health Care is a Canadian not-for-profit charitable organization that provides health care services to...