Confidential, personable, detail focused, professional, dependable
Lead Patient Service Representative (Former Employee) – Boise, ID – 3 June 2014
Throughout my years of experience in the medical field, I have consistently exceeded projections, gaining a reputation as an expert with the ability to calmly and professionally deal with all levels of patient issues, from financial conversations to helping them to remain calm in crisis situations. In addition, I ensure that all daily duties were carried out in an ethical, confidential dependable, professional, safe, economical and timely manner. As an Office Manager I also ensure that my staff carries out all the business requirements with customer service as a priority as well as coaching and motivating everyone to achieve excellence.
My organization, and detail focus, combined with my professional attitude have allowed me to successfully gain valuable insight into how to ask the right questions of the patients, to ensure that their needs are met, and that I develop and maintain positive, collaborative relationships with all levels of the Medical family I belong to.