Pros: health insurance, 401k, benefits, pto
Cons: sick days, no advancement
Served as a Customer Support Representative who Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Provided customer service for an average of 50 calls per day, answering customer inquiries, solving problems, and providing new product information. Resolved product – more... issues, shared benefits of new technology, investigated customer inquiries and complaints in a timely and empathetic manner.
Worked under strict deadlines and responded to service requests and emergency call-outs ensuring a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Received multiple reviews acknowledging my level of dedication to excellent customer service.
Provided technical support for the healthcare division in Medware and Intergy Software. Responsible for continuous coverage of Practice Management incoming call queues to respond to customer inquiries as they related to our products and/or operating environments. Documented each customer incident in the call tracking system in a clear, concise, and understandable format and ensured all information is recorded properly. Escalated unresolved customer issues with all pertinent information included, to appropriate resources. Assists customers in gaining the most value from our products and services by identifying additional product or training needs.
The co -workers were the greatest bunch of people I could have asked for. We were all very close and like a family.
The hardest part of the job was when I couldn't help the customer immediately when they needed it. It was when I would have to rely on someome else like a third party software and there was nothing I could do to ease their pain but empathize with them and let them know we will come up with a solution for their problem.
The most enjoyable part of the job would be about the customer and making sure that I fixed them 100% and they didn't have to stress anymore. I know when the customer is upset its not me they are upset with. I do a good job on calming and letting them know we will have a solution to their problem. At the end of the day I know I did everything I could to fix the customers issue and it makes me feel good. – less