Pros: Diverse range of call issues. Work days fly by. Reasonable benefits.
Cons: Poor salary. Disposable workforce management philosophy. Cutthroat workplace morale.
The job is relatively difficult with a fair bit of specialized knowledge in the Sage products.
The call centre is busy, expect to go from call to call with no gap between calls and dealing with customers that may have been waiting 15+ minutes.
The wage rate is low for the industry and for Vancouver and the management philosophy is to burn out employees in 2-3 years and have them move on to keep costs down. In my case, I worked there 10 years and received no pay increases or bonuses for the last five years. I finally left when I discovered that new hires were being paid more than what I was getting.
The vacation and benefits were reasonable.
The management in Atlanta don't appear to accept the reality of the Vancouver cost of living.
When I left, Sage was in the process of migrating positions from Richmond to Oregon so job security may be an issue.