Community Coach (Current Employee) – Ventura, CA – September 30, 2013
SAGE is a great place to work as in you are helping someone in their life. You feel good about yourself because you have provided support to them in their lives. The pay here is not very good and the room for growth is not either. If you say you have an open schedule then they take full advantage of that and you have no social life.
Bilingual Support Analyst (Former Employee) – Richmond, BC – May 9, 2016
The job is relatively difficult with a fair bit of specialized knowledge in the Sage products.
The call centre is busy, expect to go from call to call with no gap between calls and dealing with customers that may have been waiting 15+ minutes.
The wage rate is low for the industry and for Vancouver and the management philosophy is to burn out employees in 2-3 years and have them move on to keep costs down. In my case, I worked there 10 years and received no pay increases or bonuses for the last five years. I finally left when I discovered that new hires were being paid more than what I was getting.
The vacation and benefits were reasonable.
The management in Atlanta don't appear to accept the reality of the Vancouver cost of living.
When I left, Sage was in the process of migrating positions from Richmond to Oregon so job security may be an issue.
Diverse range of call issues. Work days fly by. Reasonable benefits.
Many changes occuring locally with a shift towards our new Corporate Headquarters in Atlanta.
Administrative Assistant, Associate (Current Employee) – Irvine, CA – March 14, 2016
I have loved working at Sage Irvine. The culture here is amazing with colleagues assisting each other and a great feeling of courtesy, respect, and friendship.
There are many changes occurring within the organization on a Global level that in the end will benefit the company and the customers. Meanwhile the colleagues in North America are feeling the growing pains.
Customer Support Analyst (Former Employee) – Richmond, BC – February 4, 2016
Used to work in the Richmond Office, which is Sage 50 HQ in the customer support department.
Be prepared for a high inbound call volume.
Started in the company when many people working the help desk had actually 5+ years of work experience on the job. Nowadays most customer support analyst on this help desk don't last much longer than 2 years
Customer Service Representative (Former Employee) – Richmond, BC – December 17, 2015
Working at sage was one of the best jobs that I had, being able to calm down a customer and walk them through their issue was and honor its hard to explain to people on the phone things in their software when your not there to see it. gets frustrating at times and when they don't understand you is hard too, the staff was great fun there was always laughter and fun but you knew when you needed to work. working with high volume calls can be a challenge as well cause sometime you feel you cant catch a small breather in between calls. but in the end you always leave happy never upset or anything else. I found that I would wake up feeling relaxed and ready for the day where some jobs I wanted to call in sick .
May be because I worked in a branch, not at headquarters I have always had a feeling of a temporary, disposable worker, who is not supposed to talk back or show an imitative. The branch was moved and subsequently closed.
Excellent Environment for Providing Technical Support
Tecnical Support Analyst (Current Employee) – Richmond, BC – January 4, 2015
Cool and professional environment and undoubtedly the best place to work for if you wish to have a career with best surroundings, support and everything. My co-workers are extremely helpful and my managers are very cooperative and supportive.
Supervisor, A/R, Credit & Collections (Former Employee) – Mississauga, ON – August 13, 2012
My typical day is supervising my staff in regards to A/R, Credit and Collections. Dealing with difficult customers. Applying customer deposits and preparing bank deposit. Conducting credit checks and approve credits. I work with a great team and everyone was a team player. Management is very professional. The hardest part is staying very late at month end because I provided service for the Vancouver office and they are three hours behind us. I enjoyed the team spirit we had.
Good customer service experience but quite repetitive tasks
Customer service Representative (Former Employee) – Richmond, BC – May 24, 2012
Day at work : answering phone calls Learned how to manage client anger and promotion skills, how to "educate" the customer. Management was nice and helpful. Co-workers were very nice and maintained a good atmosphere on the floor. Hardest part of the job was to stay on the phone 90% of the day. The most enjoyable part was the events organised by the company every now and then (Christmas party, new product launches events, etc..)
Senior Software Engineer (Former Employee) – Richmond, BC – March 23, 2012
Production have become bogged down due to a change in direction, wrong management decisions. Good people are working really hard but not enjoying the fruit of their labour. Things keep on changing and not always for the best. My advice: settle down, focus on being productive - let programmers program again.
spinning their wheels, too many cooks, red tape, procedures etc.