Customer Service Analyst (Current Employee) – Beaverton, OR – 25 February 2014
A typical day at work is assisting customers with their issue and resolving their issue within the first call. I have learned Sage is a big company and although they are a big company still are able to take the time to show they care. Management is good, could improve on overall communication. My co-workers are awesome for the most part. The hardest part is keeping up the ratings on the surveys you get from customers when you are learning your new skill. The most enjoyable part is helping a customer when they are in need and you are there to help them.
They provide lunch when its the busiest time of the year.
Bilingual Customer Support Analyst (Current Employee) – Toronto, ON – 1 December 2016
Typical corporate BS. Everyone in a management or decision-making position is incompetent and expects base-level customer service to make up for it. Does not know how to please its own customers. Does not treat employees as adults, but rather as delinquent teenagers. Contractors are treated like the company's slaves. Everyone hides behind something/someone.
Work-from home position, lovely clientèle, great learning opportunities
Overworks its employees, difficult to take time off, disorganized
Professional Services Consultant (Current Employee) – Mississauga, ON – 14 July 2016
Software package, ERP X3 is a good package however has a lot of bugs. not enough technical support, they bill for everything, go over budget on every project, poor employee morale, lack of training, lack of management support
Manager (Former Employee) – Richmond, BC – 7 July 2016
Sage has been a challenging place to work for many years now. Constant restructuring keeps employees on edge, resulting in a high anxiety work place. Opportunities for advancement are decreasing as they bring in outside talent rather than within. Work loads are increasing and turnover is constant. This has been ongoing for many years. Lack of excellent people managers due to lack of on-going training and pressure from executive leadership. Aside from the leadership issue, the people who work at Sage our fantastic, hard working, and want to succeed. Recognition seems to have dwindled over the years, where once we had a very good recognition system and people were proud of the work they did. Overall, Sage is in transition and this makes for an unstable work environment. Competition among campuses is apparent; there is no FAMILY feel anymore.
Employees: those who do the everyday work are wonderful and caring
Constant Executive Leadership interruptions and ever changing directions
Customer Support Analyst (Current Employee) – Vancouver, BC – 2 June 2016
Generally speaking , Sage software is a great place to work with. It has very good knowledge base and fairy good training/curriculum. Company culture is also motivating employee to adjust work-life balance.
Customer Support Analyst (Former Employee) – Richmond, BC – 26 May 2016
The management don't care if you're sick, they still want you to come in or it puts undue stress on other's which inturn get other's sick. No pay increase in over three years. You're hired as contract at first, which can last months and months. I received one bonus, which they put on the same cheque as your regular pay. So it didn't amount to much. You have to support multipe products with no pay increase. Unobtainable goals by management to try to get a bonus. If you dont get a bonus at the end of the year, you feel pretty bad for the next year and therefore dont try.
Bilingual Support Analyst (Former Employee) – Richmond, BC – 9 May 2016
The job is relatively difficult with a fair bit of specialized knowledge in the Sage products.
The call centre is busy, expect to go from call to call with no gap between calls and dealing with customers that may have been waiting 15+ minutes.
The wage rate is low for the industry and for Vancouver and the management philosophy is to burn out employees in 2-3 years and have them move on to keep costs down. In my case, I worked there 10 years and received no pay increases or bonuses for the last five years. I finally left when I discovered that new hires were being paid more than what I was getting.
The vacation and benefits were reasonable.
The management in Atlanta don't appear to accept the reality of the Vancouver cost of living.
When I left, Sage was in the process of migrating positions from Richmond to Oregon so job security may be an issue.
Diverse range of call issues. Work days fly by. Reasonable benefits.
Many changes occuring locally with a shift towards our new Corporate Headquarters in Atlanta.
Administrative Assistant, Associate (Current Employee) – Irvine, CA – 14 March 2016
I have loved working at Sage Irvine. The culture here is amazing with colleagues assisting each other and a great feeling of courtesy, respect, and friendship.
There are many changes occurring within the organization on a Global level that in the end will benefit the company and the customers. Meanwhile the colleagues in North America are feeling the growing pains.
Customer Support Analyst (Former Employee) – Richmond, BC – 4 February 2016
Used to work in the Richmond Office, which is Sage 50 HQ in the customer support department.
Be prepared for a high inbound call volume.
Started in the company when many people working the help desk had actually 5+ years of work experience on the job. Nowadays most customer support analyst on this help desk don't last much longer than 2 years
Customer Service Representative (Former Employee) – Richmond, BC – 17 December 2015
Working at sage was one of the best jobs that I had, being able to calm down a customer and walk them through their issue was and honor its hard to explain to people on the phone things in their software when your not there to see it. gets frustrating at times and when they don't understand you is hard too, the staff was great fun there was always laughter and fun but you knew when you needed to work. working with high volume calls can be a challenge as well cause sometime you feel you cant catch a small breather in between calls. but in the end you always leave happy never upset or anything else. I found that I would wake up feeling relaxed and ready for the day where some jobs I wanted to call in sick .
May be because I worked in a branch, not at headquarters I have always had a feeling of a temporary, disposable worker, who is not supposed to talk back or show an imitative. The branch was moved and subsequently closed.
Excellent Environment for Providing Technical Support
Tecnical Support Analyst (Current Employee) – Richmond, BC – 4 January 2015
Cool and professional environment and undoubtedly the best place to work for if you wish to have a career with best surroundings, support and everything. My co-workers are extremely helpful and my managers are very cooperative and supportive.