Field Engineer (Former Employee), San Antonio, TX – August 28, 2014
Pros: a very enjoyable job with satisfaction in seeing immediate positive results from my efforts
Cons: satro staffed by teleservice resource employees vice american airlines employees, financial cutbacks resulted in this facility being first to be closed
As Field Engineer, I supported voice and data equipment and networks for inbound calls for the American Airlines Reservation Center located in San Antonio (SATRO) . Upon arriving for work, I would clock in and initially check my daily employee communications requirements - email, tasks, quotas, etc. Our office in the Comm Center provided administrative – more... offices, a computer maintenance area and a TV/ break room. We would respond to Reservation Agent complaints of telephone and/or terminal malfunctions. If unable to complete an on the spot repair after troubleshooting, I would replace the defective components and returning the bad equipment to the workshop, continue troubleshooting, either completing the repair or identifying required replacement parts. On quiet nights (no customer complaints-unusual but it DOES happen), I would work on other spare telephone systems/terminals to ensure an availability of spare units to swap out in response to agent complaints. I performed periodic data backups of agent phone calls used to evaluate agent customer service performance and assist agent team leaders in resolving agent/customer conflicts. – less
Call Center Representative (Former Employee), Southlake, TX – June 26, 2014
Cons: 2 hour drive, slow progression
I was hired on to Sabre Holdings through a contractor. I never made it out of the training period before they let me go. Here's a summary of my day to day experience at Sabre.
First we start off, I get to Sabre and we sign some paper work and start training. They handed us a book of information and a folder of quiz's. I was the youngest being hired, – more... the youngest above me was 35. Let me first start off by saying, I learn a different way than others. I'm more of a, Do it myself/Hands on learner. Within 2 days I had completed every quiz and I had the software completely memorized. When told to do something in the software, I was the first to get it done. I even finished so fast that they had me do it another 10 times before the class caught up. After this week of training, which the last 3 days went by incredibly slow due to the fact that I was so far ahead. We took a test to see if we had been paying attention and if we had learned the software. I finished the test in 10 minutes, compared to the 2 hours it took everyone else. I passed with a 93, the highest grade in the class. The next week, I was on my own separate team. The training class went with a team that was more basic and I was sent to a team that was top of the line. This team had the highest scores in the call center and once again, I was so far younger than all of them. For the next 3 days, they had me doing what is called "Buddy Jacking" which is when you simply listen and observe someone else who is taking calls. For a total of 24 hours, all I did was sit and listen. I had memorized the properties, I had everything down to a tee. I was looking to progress and there's not much progression whenever you're sitting in a chair practically doing nothing, using only the senses of hearing and seeing. I dozed off a few times, it was honestly extremely boring. I asked the manager several times if I could take a call myself, get more of a hands on experience. Each day the answer was "No." and by Thursday morning, I received a call telling me that I was let go. The reason I was let go was not because I wasn't able to do the job. Not because I didn't know the information. They told me the reason I lost the job was due to maturity. – less
Production (Former Employee), Sioux City, IA – June 10, 2014
Pros: free water
Cons: no sitting
it was kind of a nice place to work in, the pay was good, it was easy and the guys over there were pretty nice to me. iv learn how to read a blueprint and a measuring tape. hardest part of the job was redoing a pipe just the slightest mistake and we had to do the whole thing all over again which I didn't really like.
Principal (Former Employee), Southlake. Texas – June 3, 2014
Pros: salary, benefits
Cons: work environment, micro-management, employees are expendable mentality and the customer doesn't know what they want
Culture divides rather than create cohesive teams working together. Customers are only held in high esteem when Sabre is trying to get their business. Otherwise, they are a burden to be dealt with, whatever was/is promised during the sales pitch is well, not necessarily a guarantee by Sabre to fulfill. After all as one director stated "airline's don't – more... really know what they want, they will ask for everything." – less
Customer Support Partner / Account Manager (Current Employee), Bangalore, KA – June 2, 2014
Support Partner and Account Manager- Responsible for the overall service for one of the major Airlines in UAE. • Responsible for Service Delivery. • Account Management. • Project Management. • Monitoring overall performance of services. • Monthly and Quarterly Review Performance. • Customer Adoption. • SLA and Contractual Compliance • Problem and Incident – more... Management. Managing Global support Operation located in multiple countries with a team size of more than 80 employees. • Successfully created support team which grew from 5 employees to over 50. • Responsible for Level 1 and Level 2 support team. • Incident and Problem Management. • Project Management for key projects and Strategic Account • Team Management. • People and Organization Management • Product Adoption. • Creation and execution of support process. • Employee Recruitment, training and Performance Evaluation. • Integrating support methodology and process of acquired companies. • Ensuring support efficiency by incident reduction, implementing and execution of process. – less
Analyst (Former Employee), Southlake, TX – March 28, 2014
Pros: good work life balance.
The company recently had many layoffs. I would caution anyone who is thinking about joining the company. Management keeps layoffs secretive and then out of the blue you could be laid off. I left a stable company to join Sabre, had not been there long, and was then laid off which has been frustrating. When I joined Sabre they were hiring so many people, – more... so I don’t think their planning/forecasting in line with their business needs. – less
Typical day consisted of running, writing, and designing tests for new releases. Hardest part of the job was understanding fellow workers, many of which were alien. Performance termination. Asked to hold off on termination, to cover releases scheduled after hours. They talk a good game