Cons: 2 hour drive, slow progression
I was hired on to Sabre Holdings through a contractor. I never made it out of the training period before they let me go. Here's a summary of my day to day experience at Sabre.
First we start off, I get to Sabre and we sign some paper work and start training. They handed us a book of information and a folder of quiz's. I was the youngest being hired, the youngest above me was 35.
Let me first start off by saying, I learn a different way than others. I'm more of a, Do it myself/Hands on learner. Within 2 days I had completed every quiz and I had the software completely memorized. When told to do something in the software, I was the first to get it done. I even finished so fast that they had me do it another 10 times before the class caught up.
After this week of training, which the last 3 days went by incredibly slow due to the fact that I was so far ahead. We took a test to see if we had been paying attention and if we had learned the software. I finished the test in 10 minutes, compared to the 2 hours it took everyone else. I passed with a 93, the highest grade in the class.
The next week, I was on my own separate team. The training class went with a team that was more basic and I was sent to a team that was top of the line. This team had the highest scores in the call center and once again, I was so far younger than all of them.
For the next 3 days, they had me doing what is called "Buddy Jacking" which is when you simply listen and observe someone else who is taking calls.
For a total of 24 hours, all I did was sit and listen. I had memorized the properties, I had everything – more... down to a tee. I was looking to progress and there's not much progression whenever you're sitting in a chair practically doing nothing, using only the senses of hearing and seeing. I dozed off a few times, it was honestly extremely boring. I asked the manager several times if I could take a call myself, get more of a hands on experience. Each day the answer was "No." and by Thursday morning, I received a call telling me that I was let go.
The reason I was let go was not because I wasn't able to do the job. Not because I didn't know the information. They told me the reason I lost the job was due to maturity. – less