General Manager
SWH - Niagara Falls, ON

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Manages the hotels overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Initial responsibilities include overseeing the opening for two properties. Managing both properties totaling 135 rooms on an annual basis.

Primary Responsibilities:

„« Manages all sources of revenue to include rooms, meetings and others. Ensures all departments are profitable and maintain strong working relationships.
„« Creates local marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
„« Promotes Company philosophies throughout the hotel to both employees and guests.
„« Helps create the hotel's annual budget and monitors the performance of the hotel throughout the year.
„« Reviews monthly financial reports and knows at all times where the hotel stands against budget.
„« Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
„« Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
„« Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
„« Provides a professional image at all times through appearance and dress.
„« Follows company policies and procedures and is able to effectively communicate them to subordinates.

The major responsibility in this position is to oversee all of the major operations of the hotel departments. Therefore a significant portion of time will be spent moving about the property listening and speaking to guests and employees. Strong leadership and problem-solving skills will be used. This person will need to have strong speaking, reading and writing skills, for effective communication throughout the hotel.
The majority of time is spent reviewing financial reports and interpreting and analyzing business records/ statistical reports. Mathematical skills are needed and include basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.
This person will occasionally assist in carrying heavy luggage or pushing carts requiring lifting of up to 50 pounds. He or she will also spend some time moving about the hotel overseeing the various departments.