Department: Sales and Marketing
Reports to: Assistant Sales Manager
Starting wage: $15.00/hour
Hours: 40 hours per week
Accommodation: Not Available
Customer Care Center Agents provide an outstanding experience for our guests. They are responsible for handling all inbound calls to Sunshine Village, sales of various ski passes, on-line and in person retail sales and booking reservations for the Sunshine Mountain Lodge and Ski School.
- Provide quality guest service to all walk-in guests and telephone inquiries
- Promptly answering incoming telephone calls and transferring them efficiently
- Responsible for making reservations for Sunshine Mountain Lodge and Ski School
- Maintain clear and effective communication with other departments and other team members
- Responsible for general office functions (sorting mail, courier, filing etc...)
- Appropriate and proactive handling of customer concerns & issues
- Assist in all areas of the Calgary retail and sales operations
- Promote and increase season passes and ticket sales
- Other duties as assigned
- Passion for providing outstanding guest service
- Prior customer service/ Call Center experience
- Previous sales experience or knowledge
- Ability to accurately manage a cash float and complete daily cash-outs
- Efficient Microsoft Office and Excel skills
- Knowledge of Banff, Sunshine Village, ski industry is an asset
- Pro-active and can problem solve with minimal supervision
- Ability to multitask and prioritize in a fast paced environment
- Team player who has a keen attention to detail
- Needs to be a team leader as supervisory roles will be determined
This position is currently a 6 month contract ending in January 2014; however, there is a possibility of extension based on performance that will be assessed at the beginning of December.
This position includes a multi-area ski pass to Sunshine Village as well as a staff event calendar for experiencing the Rockies.
Interested applicants please apply online or send a resume and cover letter Thank you to all applicants for your interest, however, will only contact those qualified for the position.