Customer Care Agent- Calgary Office
Sunshine Village Ski and Snowboard Resort - Banff, AB

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Department: Sales and Marketing
Reports to: Assistant Sales Manager
Starting wage: $15.00/hour
Hours: 40 hours per week
Accommodation: Not Available

Description
Customer Care Center Agents provide an outstanding experience for our guests. They are responsible for handling all inbound calls to Sunshine Village, sales of various ski passes, on-line and in person retail sales and booking reservations for the Sunshine Mountain Lodge and Ski School.

Essential Functions

  • Provide quality guest service to all walk-in guests and telephone inquiries
  • Promptly answering incoming telephone calls and transferring them efficiently
  • Responsible for making reservations for Sunshine Mountain Lodge and Ski School
  • Maintain clear and effective communication with other departments and other team members
  • Responsible for general office functions (sorting mail, courier, filing etc...)
  • Appropriate and proactive handling of customer concerns & issues
  • Assist in all areas of the Calgary retail and sales operations
  • Promote and increase season passes and ticket sales
  • Other duties as assigned

Experience/Requirements

  • Passion for providing outstanding guest service
  • Prior customer service/ Call Center experience
  • Previous sales experience or knowledge
  • Ability to accurately manage a cash float and complete daily cash-outs
  • Efficient Microsoft Office and Excel skills
  • Knowledge of Banff, Sunshine Village, ski industry is an asset
  • Pro-active and can problem solve with minimal supervision
  • Ability to multitask and prioritize in a fast paced environment
  • Team player who has a keen attention to detail
  • Needs to be a team leader as supervisory roles will be determined

This position is currently a 6 month contract ending in January 2014; however, there is a possibility of extension based on performance that will be assessed at the beginning of December.

This position includes a multi-area ski pass to Sunshine Village as well as a staff event calendar for experiencing the Rockies.

Interested applicants please apply online or send a resume and cover letter Thank you to all applicants for your interest, however, will only contact those qualified for the position.


Indeed - 15 months ago - save job - block
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