Customer Care Agent- Calgary Office
Sunshine Village Ski and Snowboard Resort - Banff, AB

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Department: Sales and Marketing
Reports to: Assistant Sales Manager
Starting wage: $15.00/hour
Hours: 40 hours per week
Accommodation: Not Available

Customer Care Center Agents provide an outstanding experience for our guests. They are responsible for handling all inbound calls to Sunshine Village, sales of various ski passes, on-line and in person retail sales and booking reservations for the Sunshine Mountain Lodge and Ski School.

Essential Functions

  • Provide quality guest service to all walk-in guests and telephone inquiries
  • Promptly answering incoming telephone calls and transferring them efficiently
  • Responsible for making reservations for Sunshine Mountain Lodge and Ski School
  • Maintain clear and effective communication with other departments and other team members
  • Responsible for general office functions (sorting mail, courier, filing etc...)
  • Appropriate and proactive handling of customer concerns & issues
  • Assist in all areas of the Calgary retail and sales operations
  • Promote and increase season passes and ticket sales
  • Other duties as assigned


  • Passion for providing outstanding guest service
  • Prior customer service/ Call Center experience
  • Previous sales experience or knowledge
  • Ability to accurately manage a cash float and complete daily cash-outs
  • Efficient Microsoft Office and Excel skills
  • Knowledge of Banff, Sunshine Village, ski industry is an asset
  • Pro-active and can problem solve with minimal supervision
  • Ability to multitask and prioritize in a fast paced environment
  • Team player who has a keen attention to detail
  • Needs to be a team leader as supervisory roles will be determined

This position is currently a 6 month contract ending in January 2014; however, there is a possibility of extension based on performance that will be assessed at the beginning of December.

This position includes a multi-area ski pass to Sunshine Village as well as a staff event calendar for experiencing the Rockies.

Interested applicants please apply online or send a resume and cover letter Thank you to all applicants for your interest, however, will only contact those qualified for the position.