WE'RE LOOKING FOR A GENERAL MANAGER TO JOIN OUR TEAM OF PROFESSIONALS!
Laser Quest is in the business of fun, and that means for our Employees as well as our Customers. We believe in celebrating successes, and recognizing performance. Since 1989, Laser Quest has been putting smiles on the faces of players, both young and young at heart. Laser Quest is the world’s largest company in the laser tag industry, with 60 corporately owned and operated locations across North American, and over 125 worldwide. Laser Quest combines the classic games of tag and hide and seek with a high-tech twist. Players score points by tagging their opponents with a laser beam, in a large, multi-level arena, featuring specialty lighting, fog, and great music. We host birthdays, corporate groups, sports teams, schools, etc.
Regina - 10A Hesse Bay, Regina, SK, S4R 7Z9
LASER QUEST GENERAL MANAGER
As GM, you have the unique opportunity to run a business like it’s your own, but with corporate support and without the financial investment. Your excellent communications skills, customer service focus and experience managing people are critical to operating and marketing the Laser Quest experience. You thrive on creating a high energy, positive work environment and enjoy being part of a family-like company that offers world class systems and training. The ideal candidate has 3-5 years management experience in a service industry.
Responsible for the local marketing and operations of a Laser Quest Centre, as an exciting entertainment option, in keeping with Company standards. Accountable for creating and maintaining a positive Employee relations environment which provides optimum levels of Customer satisfaction.
Implement comprehensive local marketing programs to maximize customer trial and awareness, while encouraging repeat visits and adhering to Laser Quest philosophies. For example: Members programs, corporate and group sales, birthdays, special event promotions, Quest for Knowledge, Quest for Success, community events, day camps, tourism and the student market
Maintain sufficient staffing levels, both salaried and hourly, by proactively building relationships in the community in order to source qualified candidates
Manage Crew to ensure efficient processing of players, while creating a positive entertainment experience
Manage the Centre’s operating budget and operate within Company guidelines
Ensure all equipment is maintained, as per published guidelines in order to operate at maximum capacity, resolving technical problems immediately
Conduct regular Centre inspections to ensure presentation of a clean, upscale and well maintained family entertainment centre
Complete prospecting and follow-up calls to market Laser Quest to local businesses, community groups and associations
Ensure Client database is maintained and schedule activities utilizing ACT! Software . Responsible for all human resource activities including hiring using the Targeted Selection™ process, orientation and training using in-house training programs, motivating, appraising performance, enforcing discipline, and termination in consultation with your Area Manager and Human Resources Department
Abide by the Company Code of Conduct
Laser Quest offers competitive compensation packages, including incentive payments for part time and full time Laser Quest Centre