ICT Field Engineer - Commercial Hardware (Break Fix Technician)
SSCS 3.25 reviews - Oshawa, ON

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Required Expertise for SSCS FE Position: Unix Operating System (AIX), IBM P-Series Hardware Platform and 5+ years’ experience with at the least 2 of the following hardware manufacturer platforms HP, Dell, Sun and IBM Server lines and associated peripherals.

SSCS Field Engineer – Oshawa Canada

General Purpose

This position will require assembly and troubleshooting of commercial servers, routers, storage units, peripherals and other components to include printers. With his/her technical and analytical skills make equipment perform according to OEM standards and customer requirements. The FE completes all assigned tasks including installs, moves, additions, or changes as required.

Main Job Tasks and Responsibilities

- Respond to services requests 24x7x365 as part of an on call rotation in order to meet and exceed contract SLA requirements
- Must collaborate with SSCS Global Call Center to accept service orders and to provide updates and service order closings (travel time, parts, mileage etc.)
- Adhere to all safety guidelines both SSCS and customer requirements
- Must be able to travel to customer sites during normal business hours and any other time required
- Complete service requests as scheduled
- Ensure availability of customer data in compliance with security policies
- Perform installation/updates to equipment as assigned
- Maintain his/her service orders with the call center
- Completes and/or assists with special projects as assigned by management
- May also be preparing job orders for your specific account or as assigned

Key Competencies

- Strong analytical and problem solving skills as well as written and oral communications
- Ability to work independently with minimal management supervision
- Should be self-motivated and a team player, with strong multi-tasking skills and work ethic as well as be flexible and adaptive
- Must be a quick study in all aspects of our business
- Must be customer oriented

Minimum Qualifications

- Insured and dependable transportation
- 5 years’ experience in IT production environments
- IBM P Series, Storage and Networking skill sets
- Dell PowerEdge servers
- HP Proliant servers
- Sun E10000 and EMC 3930 a plus
- IBM thermal tag printers, HP Laser printers, Genicom, Printronix, and various line printers a plus
- Definitive Field Service Experience
- Ability to achieve total customer satisfaction professionally regardless of circumstance

Education and Experience

- 5 to 10 years’ experience or more
- AIX training and background in server environments
- IT degree and/or technical certifications and/or experience preferred
- Sys Admin experience a plus

About this company
3.25 reviews
SSCS has been a leader in the field of retail petroleum computerization since 1981. During this period, SSCS has developed daily bookkeeping...