Telesales Representative (TSR)
S&P Data - Toronto, ON

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Summary of Duties

A Telesales Representative (TSR) may be requested to work an inbound or outbound queue (or both). The TSR will be responsible for selling program products, as well as, providing high quality customer focused service to either business or residential consumers using knowledge of products, systems and procedures.

Main Responsibilities:

Responds to requests from customers for information on products, equipment, services and billing
Achieves sales objectives by promoting and selling various product and service solutions
Strives to understand customer’s situation and recognized the customer’s needs
Ensures first call resolution by satisfying customer requests
Assumes full ownership of customers requests and ensures they are resolved in a timely manner.
Performs data analysis of customer’s current service utilization in order to present additional
services and special offers that provide an enhanced solution
Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Protects SP Data’s and client’s brand image
Satisfies needs of existing customers, by repeatedly accessing and making use of informational
tools and system that will enable you to provide the most beneficial solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Properly recording the call disposition on the SP Data reporting system
Meets or exceeds business standards for quality and productivity
Assists with projects and other duties as requested or assigned

Skills and Qualifications:

Must have previous Business to Business experience
Must have high school diploma with relevant work experience
Ability to sell and build customer relationships over the telephone
Strong written and verbal communications skills so you can express clear ideas to the customer
Good attentive and active listening skills
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
Ability to communicate in English (written and oral).
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills

Personal Attributes:

  • Must be self motivated
  • Must have good attendance and be prompt for work
  • Must have excellent verbal communication skills
  • High tolerance for a fast paced demanding environment

Location: Toronto (Yonge&Eglinton)
Full paid training provided
Full-Time: 40-44 hours per week. Permanent.