Technical Support Representative
SMS Equipment - Edmonton, AB

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Reporting to the Maintenance Planner, the Technical Support Representative is responsible for communicating with branches regarding repairs on the rental fleet.

Overall, the Technical Support Representative is responsible to:

  • Communicate with branches regarding repairs on the rental fleet
  • Perform used equipment inspections on units being sold out of the rental fleet.
  • Track undercarriage wear and forecast replacement times and costs
  • Analyze oil sample reports and advise recommendations from the reports
  • Supervise yard personnel in Edmonton location.
  • Monitor PM Schedules and create action plans to ensure all PMs are being carried out.
  • Support Rental Sales Group on issues relating to machine application and attachment selection.
  • Understand fleet maintenance costs and make recommendations to control costs and maximize recoveries from customers.
  • Ensure the safety, image and operation of the equipment fleet meets the highest level of corporate compliance.


  • Journeyman Heavy Equipment Technician
  • Strong background in troubleshooting equipment issues
  • Strong organizational skills
  • Strong ability to work independently, multi task and prioritize.
  • Must have basic computer skills with ability to work in the company system and Microsoft Office.
  • Must be able to travel to various locations as required (Driving and Air travel required)

Qualified applicants are invited to submit their résumé quoting reference number TSR-13940-051112 and position title to:

Fax 604-888-9699