Front Desk Representative – Condominium Property Services
This position serves residents by providing information, services and access control. Successful candidates must be: self-motivated, outgoing, detail oriented, customer service and customer focused with excellent interpersonal, communication, and organizational skills including e-mailing, identifying and organizing resources to provide personal service expected by residents.
-Works independently, with minimized supervision.
-Possesses knowledge of building operations.
-Responds to call-outs by scheduling a replacement or filling in 24 hours a day.
-Responds to emergency situations
-Identifies and clarifies residents ‘needs and desires; answers questions; gives directions and instructions; develops inventories of services.
-Manages and screens messages.
-Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
-Provides services requested by making arrangements and reservations for a variety of functions, services and requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
-Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
-Improves services by obtaining and evaluating resident observations opinions, and criticisms.
-Maintains guest privacy and organization reputation by keeping information confidential.
-Follows security and safety procedures and maintains a safe work environment.
OPERATING SKILLS, KNOWLEDGE & ABILITIES:
High school diploma or equivalency preferred. Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
MUST POSSESS A SECURITY GUARD LICENSE, ISSUED BY THE ONTARIO MINISTRY OF COMMUNITY SAFETY AND CORRECTIONAL SERVICES.
Five (5) or more years’ experience in Customer Service or Hospitality Industry. Effective written and verbal communication skills; Computer literacy: Word, Excel spreadsheets, and e-mail. Multiple language fluency is desirable. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.
Ability to lift 30 – 50 lbs.; Work in an upright standing position for long periods of; Walk and climb stairs; Ability to detect auditory and/or visual emergency alarms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions; Ability to work extended hours and weekends based on site requirement; Ability to respond to emergencies in a timely manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$12.50 to $14.50 depending upon experience and location