Outbound Customer Service Representative - Home Position
SEI - Winnipeg, MB

This job posting is no longer available on Indeed. Find similar jobs:Outbound Customer Service Representative jobs - SEI jobs

We are currently seeking qualified individuals to join our team as Outbound Customer Service Representatives.

You are honest, accountable, transparent, objective, constructive, respectful and trusting in dealing with others, appreciating their views and differences.

We provide you with a comfortable and respectful work environment that attracts, supports, develops and recognizes high-performing and innovative team members while striving to maintain a strong work-life balance.

We will effectively work as a team, appreciating and benefiting from each other's unique talents and skills in an open environment while recognizing that the team's successes are our successes.

Title: Call Center Agent ( Outbound Customer Service Representative)

Technical Requirements:

  • Reliable computer (minimum 2G RAM, dual core processor, and non wireless DSL or Cable internet connection is required). Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
  • Intermediate proficiency with MS Office, Word and Excel in particular.

Main Job Tasks and Responsibilities
 contact businesses or private individuals by phone
 deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
 describe products and services
 respond to questions
 obtain customer information
 obtain possible customer leads
 data entry and maintenance of customer/potential customer data bases
 follow up on initial contacts
 maintain records of telephonic interactions, orders and accounts

Education and Experience
 proficient in relevant computer applications
 good keyboard skills
 knowledge of sales principles and methods
 knowledge of customer service principles and practices
 knowledge of call center telephony and technology
 sales experience

Key Competencies
 communication skills - written and verbal
 persuasiveness
 problem solving
 adaptability
 initiative
 judgment
 tenacious
 resilient
 negotiation skills
 work under pressure
 high energy level
 planning skills

Sales experience is a must!

About this company
SEI has the technology, the ITIL focused business practices, the experience, and the skilled staff to help clients deliver technical and...