We are currently seeking qualified individuals to join our team as Outbound Customer Service Representatives.
You are honest, accountable, transparent, objective, constructive, respectful and trusting in dealing with others, appreciating their views and differences.
We provide you with a comfortable and respectful work environment that attracts, supports, develops and recognizes high-performing and innovative team members while striving to maintain a strong work-life balance.
We will effectively work as a team, appreciating and benefiting from each other's unique talents and skills in an open environment while recognizing that the team's successes are our successes.
Title: Call Center Agent ( Outbound Customer Service Representative)
- Reliable computer (minimum 2G RAM, dual core processor, and non wireless DSL or Cable internet connection is required). Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
- Intermediate proficiency with MS Office, Word and Excel in particular.
Main Job Tasks and Responsibilities
contact businesses or private individuals by phone
deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
describe products and services
respond to questions
obtain customer information
obtain possible customer leads
data entry and maintenance of customer/potential customer data bases
follow up on initial contacts
maintain records of telephonic interactions, orders and accounts
Education and Experience
proficient in relevant computer applications
good keyboard skills
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of call center telephony and technology
communication skills - written and verbal
work under pressure
high energy level
Sales experience is a must!