$14/hr Bilingual Technical Support Analysts - Home Position
SEI - Ottawa, ON

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Terms of Employment: Permanent, Part Time leading Full Time, On Call, Shift, Weekend, Day, Night, Evening

Wage: $14.00 per hour

Anticipated Start Date: Ongoing

Location: Canada wide

Skill Requirements

Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): A+ Certification, MCSE a definite asset; equivalent experience will also be considered

Experience: Experience an asset

Languages: Bilingual French/English

Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Computer and Technology Knowledge: Windows, DOS, Hardware, Device drivers, Networking software, Networking hardware, Networking security , Internet, Applications - desktop, File management software, Security software, Multimedia Software, Word processing software, Spreadsheet software, Office Suites, Mail server software, Communication software

Other Details

Work Setting: Help desk

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail, Sitting

Essential Skills: Reading text, Writing, Oral communication in both English and French, Working with others, Problem solving, Decision making, Critical thinking, Finding information, Computer use, Continuous learning

Other: Support Excellence is seeking an individual with strong technical skills to work in a fast-paced Helpdesk environment. A+ certification, MCSE, etc., a definite asset; equivalent experience also applicable. Salary to be commensurate with experience and technical ability.

About this company
SEI has the technology, the ITIL focused business practices, the experience, and the skilled staff to help clients deliver technical and...