Team Leader
SCI Logistics Ltd. - Mississauga, ON

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Position: Team Leader
Department: Operations – Dollar Tree
Location: Mississauga ON
Reports to: Operations Manager
Shift: 6:00am – 2:30pm

Role: Lead functional group to achieve daily SLA’s and operational objectives

Key Responsibilities include:

  • Maximize productivity by effectively allocating available resources to successfully process the daily shift work volume
  • Hands on direction of all activities to ensure customer and corporate requirements are met
  • Manage individual employee productivity, attendance and performance through regular reviews
  • Effectively communicate all pertinent information regarding process changes, goals and objectives and operational results to employees through daily shift meetings
  • Comprehend and administer all relevant policies and procedures in a fair and consistent manner
  • Adhere to all Health and Safety practices and ensure employees are following all related policies and procedures
  • Resolve employee relation issues in a timely manner and escalate when required
  • Adhere to SCI Logistics’ Quality Principles and Account specific Standard Operating Procedures
  • Use of SAP, ESS and other related systems
  • Provide daily updates on Inbound, Outbound, issues and projects to support successful shift change
  • Work cohesively with all members of the Cantay Management team, keeping all company goals in mind
  • Other duties as assigned by Management

Qualifications include:

  • Minimum of 3 years previous leadership experience in directly managing a team to meet daily objectives in an efficient manner
  • Excellent interpersonal and communication skills including written, telephone and email etiquette
  • Must be a team player and have the ability to adapt to stressful situations
  • Good working knowledge of WMS systems in an RF and voice pick environment
  • Thorough knowledge of third party logistics services and processes
  • Valid MHE certification such as Reach, Order Picker and Counterbalance would be an asset
  • Proficiency using Microsoft office applications
  • Post secondary education and/or a combination of relevant experience and education
  • Flexibility to work evening or weekend shifts when required