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29 reviews

S&P Data Employee Reviews

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Fun to be with employees
Telesales Representative (Current Employee), Toronto, ONNovember 13, 2014
Pros: free coupons.
Cons: cutting of hours
Take in large volume of calls everyday I've learned how to deal with different type of customers and how to be patient in a professional manner. The management was okay. Co workers are great. Hardest part of the job is if you didn't hit the sales they will cut your hours and send you home after four hours. The most enjoyable part of the job is having – more... to spend time with great co workers. – less
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what a joke!!!
inbound (Former Employee), Trenton, ontNovember 6, 2014
Cons: everything
Where do I start!! First week of training, shifts got changed, not once but three times!! They don't care that you have a family, the hours suck, the pay sucks. They stick you in a so called classroom, with someone that calls them self a teacher, who has no clue about the company policies, let alone knowing how to teach others. Then..they throw you – more... onto the floor, with one "helper" per 30 people! They screwed up royally on the pays..you hand in your direct deposit form, they mail you your pay. You quit, you have to fight for 3 weeks to get your last pay..and not without threatening with the labour board. THIS COMPANY IS A JOKE!! – less
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Very professional office environment
Bell Canada Team Leader (Former Employee), Hamilton, ONAugust 18, 2014
Excellent employer!
I learned everything any office employee would need to know,
Example : excel, power point etc.

Hardest part of job : saying goodbye to excellent employees
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Great Coowrkers and Decent Hours
Telesales Representative (Former Employee), Hamilton, ONAugust 4, 2014
Pros: got along with cooworkers very well, paid lunches.
Cons: commission bonus was insignificant, managers weren't great
A day at work at S&P Data consisted of logging in to your work station and dialing existing customers of Rogers Communications, analyzing their account and finding opportunities for up-selling them additional wireless services. I usually started around 10:00am, there were 2 15 minute breaks and a 30 minute lunch, and went home around 7:00pm. It was – more... not at all a bad job, the commission incentive wasn't exactly motivating and some of the managers were condescending but all in all a decent place to earn your money. – less
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Horrible place to work
CAller for rogers (Former Employee), TorontoJune 25, 2014
Cons: no paid breaks
Pros: able to do nothing and still get paid
Cons: everything the pay, the management, the leads, the office has all broken chairs that they still haven't replaced the computers don't work . Training classes are done by normal workers who haven't learned how to reach a training class so basically you have to learn everything on the floor when dealing – more... with customers. No incentives or commission. They don't even have a water cooler – less
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not fun
Customer Service Representative (Current Employee), toronto , onJune 3, 2014
Pros: family enviroment
Cons: wages
stress of the call centre doesn't equal the amount or lack thereof that we get paid.
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Make sure you get everything you can out of it, because they will
Management (Former Employee), Hamilton, ONMay 13, 2014
Pros: central location - you can run errands before/after your shift, if you like to meet new people you'll get your chance
Cons: low wages, processing 'delays' for raises, management inconsistency
Your typical day wiill vary with your position, but more importantly will vary depending on who is managing your department. Some are fairly consistent and adapt as necessary, others are more poorly run and seem to ambush employees with ever shifting policies. Rules, and how they are applied, depend on who is asking and when so be prepared to try different – more... approaches with different people.

I learned a lot, but unfortunately there are no formal management training programs. If you are prepared to do a lot of self-directed learning, you can take a lot out of this position.

Co-workers were generally nice people. The staff is mostly young, 18-30, with the energy that brings.

The best part of the job is some of the people you'll meet and the stories they have to tell. The hardest part of the job is stress management. – less
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Great idea if you don't have a backbone.
Telesales Representative (Former Employee), Hamilton, ONMay 3, 2014
Pros: friendly co-workers
Cons: poor management, poor hr department, poor payroll department
I worked for S&P Data for just under two months and couldn't stand it any longer. The manager's and floor supervisor's treat employees like a bunch of chimps in a cage. I can't even count how many times I heard "Shut up and sit down" in a day. And now that I've left S&P Data, I'm having trouble receiving payment for the headset that they charged me – more... $80 for. IF YOU HAVE ANY SENSE OF SELF-RESPECT, PLEASE STAY AWAY FROM S&P DATA. – less
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S&P Data
Customer Service / Sales (Current Employee), Hamilton, ONApril 18, 2014
Pros: incentives, management
Cons: hectic, random schedules, last minute changes.
The short and sweet of this company:

This company has a high turn over due to the nature of the jobs, The management is some of the best i have had in any job they are friendly approachable and willing to help in most situations. The company is very goal driven with daily weekly and monthly incentives, they have dropped off alot in the last few months – more... due to the growth of the contract and request of the company that has contracted S&P.

Overall i would say it is positive experience friendly active managers coupled by decent co-workers makes the best of the workplace. – less
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Don't recommend working here for long.
Sales Associate (Former Employee), Hamilton, ONApril 1, 2014
This was a decent place to work for a short time and gain some skills in sales but overall it's very poorly managed with no room for the kind of moving up and positions I want to be in.
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Great Co workers
Customer Service (Former Employee), Hamilton, ONMarch 27, 2014
Pros: great co- workers
Cons: extremely long days, hr dept very difficult to deal with.
It's not a horrible place to work as long as you don't have a family, kids, husband. If you're just looking to work, make money no social life it's the right place.
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Has incentives
Telephone Sales Agent (Current Employee), Trenton, OntarioMarch 20, 2014
SP Data has great incentives, friendly atmosphere. It is a call centre which is always changing including schedule on day to day basis.
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productive
sales (Former Employee), hamilton onFebruary 20, 2014
good experience
learned many skills
organized
fun
welcoming
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Satisfactory work environment
Inbound Telesales Representative Bell Canada (Former Employee), Hamilton, ONNovember 14, 2013
A typical day at work is spent taking customer calls. I learned how to listen, and present solutions tactfully, to turn a round an upset customer to a satisfied one.
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Fast Paced Enviornment
Desktop Support Specialist (Current Employee), Cleveland, OHDecember 12, 2014
Pros: not tied down to a particular schedule
Cons: coworker isn't pleasant by any means
Active Directory Support
Group Policy Management
Setup and Deployment of workstations
Troubleshoot and diagnose workstations
Install software for end users
Support management
Setup and configure Avaya 9620 and 9640 phones
Often taken on duties that are not the responsibility of a desktop support analyst. IE moving desks.
I've learned quite a bit while – more... working here because you are essentially required to otherwise nothing gets done. – less
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Not a bad job, not a great career
Workforce Management / Team Lead (Current Employee), Cleveland, OHNovember 11, 2014
A large call center that demands much yet provides little, S&P Data is poorly managed, yet oddly profitable. A unique business model that cares little for the long term growth due to a hyper short-term focus leaves most well-educated and deserving employees to keep an active job search running at all times.
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Fun fast paced hard-working environment
Inbound Sales Representative (Former Employee), Cleveland, OHOctober 2, 2014
great company but sometimes faltered by shaky management system and sub-par job security.
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Productive workplace with incentives
Call Center Rep (Former Employee), Cleveland, OHAugust 29, 2014
Pros: incentives, bonuses
Cons: time taken away from bath breaks
I enjoyed having the ability to control the amount of money I made as well as interacting with customers over the phone
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customer services rep
Customer Service Rep (Former Employee), Cleveland, OHAugust 7, 2014
Good company very clean work with different types of races I wasn't really a sales person but other then that love the job
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sales
Customer Service Rep (Former Employee), Cleveland, OHJuly 25, 2014
• Receive inbound calls including transferred sales leads and calls from current and potential customers.
• Placed outbound follow-up calls to sales leads to enroll potential customers into the credit protection program.
• Answered all questions about the product details, the company, and issues with account for the customers.
• Met quality assurance – more... requirements and other key performance metrics with friendly customer service techniques. – less