My typical day at work would start with finding a seat, logging on to systems and then waiting for a call. I was cable only so I would try selling home services to customers or adding channels, upgrading/downgrading packages, building bundles ext. The hours were usually always 8 hours shifts. Sometimes my schedule would change randomly, no one would call me to let me know so I would be too late or too early. The management was okay, some were good, some were not. The co-workers were nice, but I felt like there was a lot of drama. The hardest part of the job was reasoning with customers based on value and price of services, also sometimes we wouldn't get calls and It would be dead so it got very boring sitting and doing nothing but waiting for a call. The most enjoyable part of the job was getting your commission check at the end of the month.
Long hours, randon shift changes, no room for advancement